iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13106 • GRE 8220.
Alix Mongiat
processor • Dec 4, 2025, 2:29 PM
@Kaitlyn R @Michelle A Do you have photos for Warranty Repair 1 - exterior door?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:30 PM
I need tags and such.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:30 PM
I need tags and such.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:36 PM
@Kaitlyn R @Michelle A Do you have photos for Warranty Repair 1 - exterior door? I also need photos for Warranty Repair 3. All tags please.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:36 PM
@Kaitlyn R @Michelle A Do you have photos for Warranty Repair 1 - exterior door? I also need photos for Warranty Repair 3. All tags and defects please.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:39 PM
@Kaitlyn R @Michelle A Do you have photos for Warranty Repair 1 - exterior door? I also need photos for Warranty Repair 3. All tags and defects please. Need tags for Warranty Repair 4.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:47 PM
PA 915997 is in draft status until we get the requested information. Photos for Warranty Repair 1 defect and tags, Warranty Repair 3 tags and tags for Warranty Repair 4
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Michelle Antinoja
dealer or external • Dec 4, 2025, 3:47 PM
@Alix M I POSTED EVERYTHING IN THE WORK ORDER, i WILL GET BACK TO TECH TO GET THE FURTHER PHOTOS FOR YOU.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Michelle Antinoja
dealer or external • Dec 5, 2025, 9:58 AM
@Alix M added more photos for you. Please let me know if you need anything else.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 5, 2025, 10:11 AM
@Kaitlyn R @Michelle A I still need the tags/labels for the refrigerator.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Michelle Antinoja
dealer or external • Dec 5, 2025, 10:31 AM
@Alix M I apologize, I misread that for you didn't need them. I will get them shortly for you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Michelle Antinoja
dealer or external • Dec 5, 2025, 11:31 AM
@Alix M added photos, moving to corrected
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 5, 2025, 11:54 AM
No worries! Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 5, 2025, 11:54 AM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 8, 2025, 6:28 AM
@Kaitlyn R @Michelle A Warranty Repair 1: denied, no defect shown in the photos Warranty Repair 2: denied, no defect shown in the photos Warranty Repair 3: approved for 0.4 hour Warranty Repair 4: approved for 0.5 hour Warranty Repair 5: need law tags Warranty Repair 6: approved for 0.75 hour (requested 1.5 hour) **Please circle defects in photos for the two denied and I can go back to Grand Design, or if you have more photos. Also, Warranty Repair 6- please break down diagnostics vs labor time so I can send a letter if you want. Need tags for Warranty Repair 5.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 16, 2025, 8:45 AM
@Kaitlyn R @Michelle A Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 3:05 PM
@Alix M i HAVE ADDED ADDITIONAL PHOTOS OF TAGS ON RECLINER AND DOOR WITH STRAIGHT EDGE SHOWING THAT IT IS WARPED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 17, 2025, 4:02 PM
@Michelle A Can you please make sure the photos that you just uploaded are labeled correctly? Moving back to PA info needed until I know what is what.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:21 PM
@Alix M LINE WARR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:21 PM
@Alix M LINE WARR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:21 PM
@Alix M LINE WARR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:22 PM
@Alix M WARR05
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:22 PM
@Alix M WARR05
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:22 PM
@Alix M WARR05
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:23 PM
@Alix M WARR05
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/Print Claim 965314.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 4:23 PM
@Alix M UPDATED MOVING BACK TO CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:39 AM
@Michelle A The names in the main folder should be changed to reflect the job they go with. They all state "Warr06". I will change them right now so they match the correct jobs, but in the future we want to make sure everything is labeled correctly. We can't see comments on the photos when we are uploading them into the manufacturers systems. Let me know if you have any questions. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:46 AM
Added photos of law tags to the claim and emailed photos of the straight edge on the door to Tony at Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 19, 2025, 2:51 PM
@Kaitlyn R @Michelle A Warranty Repair 1: approved for 0.5 hour Warranty Repair 2: denied - no photos provided Warranty Repair 3: approved for 0.4 hour Warranty Repair 4: approved for 0.5 hour Warranty Repair 5: approved for 0.5 hour Thank you for sending this in for review. Lippert will authorize the replacement of the complete recliner and .50 labor. The part number authorized is: 20220025861 - LEFT ARM RECLINER (TP) 2022 GDRV REFLECTION/IMAGINE RECOVER Warranty Repair 6: approved for 0.75 hour (requested 1.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Dec 19, 2025, 2:51 PM
If you want me to send a letter on Warranty repair 6, please provide diagnostics vs labor. Also note the Warranty Repair 5 was approved for another part than what you asked for.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Kaitlyn Reinwand
dealer or external • Feb 5, 2026, 11:20 AM
@Alix M DATE IN: 11/04/2025 DATE STARTED: 11/12/2025 DATE COMPLETED: 02/05/2026 **THE REASON IT TOOK SO LONG WAS DUE TO THE HOLIDAY SHUTDOWN AND WAITING FOR PARTS.*** PARTS USED: WARR03- 82200689- MOTION LIGHT COST: 6.85 QTY: 1 WARR05: 82203474- SOFA LEFT ARM COST: 530.93 QTY: 1 WARR06: 82200935- FASCIA TRIM COST: 36.74 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Kaitlyn Reinwand
dealer or external • Feb 5, 2026, 11:21 AM
@Alix M I AM SEEING THAT THERE WAS A LINE ADDED TO THIS WORK ORDER... DO YOU WANT ME TO SPLIT IT OFF AND SUBMIT A COMPLETELY NEW CLAIM OR CAN YOU SUBMIT IT FROM THIS ONE?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 5, 2026, 11:31 AM
@Kaitlyn R I will create a new PA for that line and just leave it on here. In the future, because we can't add to Grand Design once approved, it would be best for them to be on their own WO. But we will just leave it for now and get this taken care of.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 5, 2026, 11:36 AM
PA 927769 has been submitted for approval for Warranty Repair 7.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Bonnie Korte
dealer or external • Feb 5, 2026, 2:30 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 5, 2026, 5:03 PM
@Michelle A @Kaitlyn R Warranty Repair 7 was approved for 0.2 hours (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 5, 2026, 5:14 PM
Claim 965310 has been submitted for payment for Warranty Repair 7. Claim 965314 has been submitted for payment for all other jobs
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 12, 2026, 8:45 AM
@Michelle A @Kaitlyn R Warranty Repair 3: Please provide a photo of the front and back of the defective light off the unit showing the vendor tag. -
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 12, 2026, 8:46 AM
Claim 965310 paid on 2/11/26 on check 639339 for $28 (Warranty Repair 7)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 17, 2026, 9:30 AM
@Michelle A @Kaitlyn R Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Kaitlyn Reinwand
dealer or external • Feb 17, 2026, 11:18 AM
@Alix M UPLOADED PHOTOS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 17, 2026, 11:23 AM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 19, 2026, 1:21 PM
@Michelle A Warranty Repair 3: The photos you attached are of a different light and do not match the part you are claiming or the original photos submitted. Please correct accordingly
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 19, 2026, 1:23 PM
@Bonnie K Was the incorrect invoice uploaded for the light for Warranty Repair 3?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 2:42 PM
@Alix M I JUST UPLOADED NEW PICTURES. I ACCIDENTALLY ATTACHED THE WRONG PICTURES OF LIGHTS FROM A DIFFERENT WORK ORDER (UGH). THE INVOICE IS CORRECT FOR THE LIGHTS THAT I JUST UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 19, 2026, 3:10 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Alix Mongiat
processor • Feb 26, 2026, 9:23 AM
Claim 965314 paid on 2/25/26 on check 641272 for $1,382.61
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13106/13106.pdf
Processed summary
13106
GRE 8220 • Alix • grand-design
Heat 59 • comments 47 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 965314 paid on 2/25/26 on check 641272 for $1,382.61
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops