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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13102B • GRE 8220.
Michelle Antinoja
dealer or external • Apr 2, 2026, 12:27 PM
@Alix M THIS IS ANOTHER ONE OF THOSE LFT THAT IS REQUESTING THE 8 HOURS. STILL WORKING ON THAT CORRECTION. tHERE IS SOME FURTHER INFORMATION HERE IDK IF ANY OF IT HELPS TOWARDS THE CORRECTION PLEASE LET ME KNOW. i WILL KEEP LOOKING IN TO THESE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 12:50 PM
@Michelle A This is the correction that was on 13091B - Will need to remove the fascia, apply eternabond tape to all slide outs. Is that still how you plan to repair these?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 12:52 PM
@Michelle A This is the correction that was on 13091B - Will need to remove the fascia, apply eternabond tape to all slide outs. Is that still how you plan to repair these?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Michelle Antinoja
dealer or external • Apr 2, 2026, 1:50 PM
@Alix M UPDATED WO ADDED. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:01 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:15 PM
@Michelle A I see a photo in here for Warr01 but no Warranty Repair 1 listed on the WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:15 PM
PA 2629322 has been submitted for approval. Can add Warranty Repair 1 if there is one.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:35 PM
@Michelle A Warranty Repair 3: the wrong photos are attached. WO states windows, Photos do not show windows. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:35 PM
@Matt F Gretchen automatically denied Warranty Repair 2- I have emailed her and Becky explaining you spoke with Marion. But may want to reach out to him again if possible, to make sure he lets the processors know.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Michelle Antinoja
dealer or external • Apr 2, 2026, 3:21 PM
@Alix M i BELIEVE THIS IS THE PHOTO FOR REPAIR 3. i'M UNSURE WHY IT'S LISTED AS WARR01. IDS HAS BEEN HAVING ISSUE ALL DAY SO I'M NOT SURE IF ITS THE SYSTEM ISSUE OR IF IT HAD BEEN SAVED UNDER THE WRONG LINE,
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/WO_13102_JOB_WARR01_2026.03.18_11.37.09.jpeg
Alix Mongiat
processor • Apr 3, 2026, 4:18 PM
@Kaitlyn R @Michelle A Warranty Repair 2: approved for 8 hours Warranty Repair 3: approved for 0.3 hour per the 1 photo (requested 0.5 hour) Warranty Repair 4: Noted Warranty Repair 5: approved for 0.3 hour Warranty Repair 6: approved for 0.2 hour Warranty Repair 7: approved for 0.2 hour Warranty Repair 9: approved for 0.1 hour Warranty Repair 10: approved for 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Michelle Antinoja
dealer or external • Apr 8, 2026, 9:56 AM
@Alix M dATE IN: 3/13/2026 DATE COMPLETED: 4/7/2026 PARTS: WARR02: 891991000533 - ETERNABOND WHITE - QTY:6 - PRICE:1.86 WARR10 - 014717092135 - CAM LOCK WATER HEATER STEEL 2 CARD - QTY:1 - PRICE: 6.31 @ANNA F PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
ANNA FREEMAN
dealer or external • Apr 8, 2026, 11:42 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 8, 2026, 12:56 PM
This has been submitted for payment. Price of cam lock is only $5.19
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:43 AM
This paid on check 3140366 for $1,335.85
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13102B/ZIMMERMAN - 11504.pdf
Processed summary
13102B
GRE 8220 • Alix • forest-river
Heat 19 • comments 15 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3140366 for $1,335.85
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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