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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13091C • GRE 8220.
Alix Mongiat
processor • Mar 10, 2026, 2:42 PM
PA 2605021 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Alix Mongiat
processor • Mar 10, 2026, 3:05 PM
@Kaitlyn R Warranty Repair 3: denied dealer lot maintenance required on all stock units starting at 6mos from date of delivery required DAF signed 8/26/25 Warranty Repair 12: is drawer open when running the slide? VIN and claim#'s for the other 2 units with this issue?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Kaitlyn Reinwand
dealer or external • Mar 10, 2026, 3:25 PM
@Alix M I WILL FOLLOW UP WITH THE TECHNICIAN REGARDING THE OTHER TWO UNITS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 9:36 AM
@Alix M I'VE ONLY BEEN ABLE TO TRACK DOWN ONE UNIT SO FAR. THE TECHNICIAN DOES NOT REMEMBER THE OTHER UNIT, JUST THAT THERE WAS 2 OF THEM. THE ONE THAT WE DO KNOW IS: FOREST RIVER PUMA DESTINATION 403LFT 4X4TPUS29TP106970
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Alix Mongiat
processor • Mar 13, 2026, 2:34 PM
@Kaitlyn R Can you answer the other question with that? "Is the drawer open when running the slide?"
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Kaitlyn Reinwand
dealer or external • Mar 13, 2026, 2:57 PM
@Alix M THE DRAWER IS NOT OPEN WHEN RUNNING THE SLIDE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Alix Mongiat
processor • Mar 16, 2026, 11:29 AM
@Kaitlyn R Warranty Repair 1: approved for 0.75 hour dealer goodwill nothing noted on DAF and no wash date provided Warranty Repair 3: denied Warranty Repair 4: approved for 0.4 hour Warranty Repair 5: approved for 0.5 hour dealer goodwill to apply sealant comes this way from factory Warranty Repair 10: approved for 0.1 hour flat rate to repair/touch up (requested 0.3 hour) Warranty Repair 11: approved for 0.1 hour run a bead of caulk (requested 0.2 hour Warranty Repair 12: approved for 0.5 hour (requested 0.75 hour) Warranty Repair 16: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Kaitlyn Reinwand
dealer or external • Apr 22, 2026, 5:30 PM
@Alix M date in: 02/26/2026 date completed: 4/10/26 parts used: warr12 822051455- drawer slide cost: 1.63 qty: 2 82201344- drawer guide cost: .48 qty: 2 @ANNA F please upload invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Alix Mongiat
processor • Apr 23, 2026, 6:40 AM
@ANNA F I was able to pull this invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Alix Mongiat
processor • Apr 23, 2026, 9:37 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13091C/13091C.pdf
Alix Mongiat
processor • Apr 29, 2026, 8:35 AM
This paid on check 3147515 for $384.87
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13091C/13091C.pdf
Processed summary
13091C
GRE 8220 • Alix • forest-river
Heat 15 • comments 11 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3147515 for $384.87
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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