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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13067B • GRE 8220.
Alix Mongiat
processor • Nov 6, 2025, 8:11 PM
@Kaitlyn R @Michelle A Please provide requested labor times.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/Claim sheet.pdf
Alix Mongiat
processor • Nov 6, 2025, 8:21 PM
PA 2492907 is in draft status until we get labor times.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/Claim sheet.pdf
Alix Mongiat
processor • Nov 10, 2025, 8:17 AM
Following up on this. Are you only asking for 0.5 hours each as stated on the bottom of the WO?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Michelle Antinoja
dealer or external • Nov 10, 2025, 11:57 AM
@Alix M LINE#4: REQUEST 1.0 - PARTS NOT INSTALLED YET, WE JUST RECIVED. LINE#5: REQUEST .5 LINE#6: REQUEST .5 LINE#7: REQUEST .4 THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Alix Mongiat
processor • Nov 10, 2025, 3:21 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Alix Mongiat
processor • Nov 11, 2025, 1:25 PM
@Kaitlyn R @Michelle A From FR: Job 5: Hello - thank you for your submission. I see that this repair was previously submitted and paid on claim 2390190. If this request is different than what was previously approved, can you please provide additional details and/or photos showing how this concern differs from the previous repair.  Thank you. 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2025, 11:05 AM
@Alix M IT IS THE SAME CONCERN. UNSURE IF IT IS DUE TO FLEXING BETWEEN THE WALL AND THE COUNTER OR WHAT IS CAUSING IT. BUT, THE COUNTER WAS RESEALED PREVIOUSLY AND IT SPLIT AGAIN JUST LIKE IT DID PREVIOUSLY. DO YOU WANT ME TO UPLOAD PICTURES FROM THE PREVIOUS WORK ORDER?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Alix Mongiat
processor • Nov 13, 2025, 11:26 AM
@Kaitlyn R I have added notes to FR and will let you know if they request photos. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Alix Mongiat
processor • Nov 14, 2025, 8:38 AM
@Kaitlyn R Job 4: approved for 1 hour Job 5: denied - We respectfully deny this request as this was repaired previously by the dealership and their repair did not hold. This would fall under the dealership to fix. Thank you. Job 6: approved for 0.5 hour Job 7: approved for 0.4 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Kaitlyn Reinwand
dealer or external • Mar 10, 2026, 3:03 PM
@Alix M DATE IN: 10/27/2025 DATE COMPLETED: 03/04/2026 PARTS USED: LINE 4: 82205891- BRACKET FLIP SHELF BLACK COST: 3.63 QTY: 2 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
ANNA FREEMAN
dealer or external • Mar 11, 2026, 11:16 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Alix Mongiat
processor • Mar 11, 2026, 1:18 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Alix Mongiat
processor • Mar 18, 2026, 8:49 AM
This paid on check 3124183 for $300.52
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13067B/13067B.pdf
Processed summary
13067B
GRE 8220 • Alix • forest-river
Heat 19 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3124183 for $300.52
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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