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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13065 • GRE 8220.
Alix Mongiat
processor • Mar 13, 2026, 1:00 PM
@Michelle A These are the open recalls on this unit; 961699 VISUAL INSPECTION Wall Securement Campaign for 18k and up Momentum and Solitude Fifth Wheels 961712 Curt Axle Recall supersedes 910039 and 910042 961588 Recalls/Field Campaign - Solitude Interior Step 25V-061/2025-077 I know the steps is done, what is the recall number of Warranty repair 2? Whichever recall was not completed need to be done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 13, 2026, 1:02 PM
PA 935330 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 2:28 PM
@Alix M war02 is the visual inspection 961699 Do you want me to add the line for the curt axle recall? or do i need to make a new wo for that? That is the one that is not listed on here.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 13, 2026, 2:40 PM
Thank you! If the work on these two are done, go ahead and add it to another WO. If they are not done, we can keep them all together on this one. But before I can enter it I would need the complete 3 C's.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 13, 2026, 2:41 PM
@Michelle A Thank you! If the work on these two are done, go ahead and add it to another WO. If they are not done, we can keep them all together on this one. But before I can enter it I would need the complete 3 C's.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 3:08 PM
@Alix M both of these have been completed. What further information do you need added? Warr01 - was just an inspection and nothing was needed further. warr02 - we install step brackets per the recall instruction. Please let me know if there is more information needed and what you would need added. I will start a new work order for the other recall and get that back out to the tech. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 13, 2026, 3:40 PM
@Michelle A The two already on here are good. I meant the other recall line. We are good with this one. Sorry for the confusion.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 13, 2026, 3:42 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 3:56 PM
@Alix M No worries! you just need the parts used on this and the final stuff correct?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 16, 2026, 8:45 AM
@Michelle A That is correct, once we get approval for the two recalls, I will let you know though. I submitted it for approval last week, just waiting for them to approve it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Michelle Antinoja
dealer or external • Mar 17, 2026, 10:27 AM
@Alix M date in: 10/27/2025 dated started: 1/7/2026 date completed: 3/3/2026 parts: warr01 - 822093414 - STEP TREAD ANGLE BRACKET 16GA GALV BLK - qty: 1 - price:7.38 822061989 - SCREW 8 X 3/4 RD WASHER QUAD TYPE 17 BLACK - qty: 36 - price: .69 @ANNA F
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 17, 2026, 10:45 AM
@Michelle A This hasn't been approved yet, but I know I need photos of the brackets installed on the steps before we can submit for payment too.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 17, 2026, 10:45 AM
@Michelle A They state 4 brackets should be installed. I see you are only claiming 1.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
ANNA FREEMAN
dealer or external • Mar 17, 2026, 10:50 AM
@Alix M @Michelle A Invoices uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Michelle Antinoja
dealer or external • Mar 17, 2026, 11:23 AM
Its supposed to be qty: 4. I apologize for that. Sending this back out to tech to get photos of the brackets installed. @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 20, 2026, 7:48 AM
@Michelle A Warranty Repair 1: approved for 0.9 hours *Still need photos of brackets installed. Warranty Repair 2: approved for 0.1 hour to inspect
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Michelle Antinoja
dealer or external • Mar 20, 2026, 2:40 PM
@Alix M ADDED PHOTOS OF THE BRACKETS INSTALLED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 20, 2026, 3:05 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Mar 20, 2026, 3:11 PM
Claim 975204 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Alix Mongiat
processor • Apr 2, 2026, 10:06 AM
This paid on 4/1/26 on check 646108 for $206.79
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13065/13065.pdf
Processed summary
13065
GRE 8220 • Alix • unknown
Heat 24 • comments 20 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/1/26 on check 646108 for $206.79
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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