iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13055 • GRE 8220.
Stephanie Kendziorski
processor • Nov 7, 2025, 9:58 AM
@Kaitlyn R For line 4 you will need to fill out the Lionshead form that is in the folder. Please make sure you fill it out completely and take the required photos. For line 6 - what amount of labor are you requesting and what correction needs to be done? Are they able to be repaired or is it a replacement? @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 12, 2025, 1:11 PM
@Kaitlyn R @Michelle A Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2025, 2:22 PM
@Alix M ADDED PHOTOS OF TIRE AS WELL AS THE COMPLETED LIONS HEAD PAPER. LINE 6: WE ARE IN THE PROCESS OF GETTING A TRYING TO GET A QUOTE FROM OUR WELDING COMPANY TO BED IT BACK BEND IT BACK AND REINFORCE IT WITH AND ADDITIONAL WELD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2025, 2:23 PM
I AM GOING TO LEAVE THIS IN INFO NEEDED AS I AM WORKING ON TRYING TO GET AN ESTIMATE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 13, 2025, 5:02 PM
I have sent the form and the photos to Lionshead.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2025, 11:23 AM
Alix Mongiat uploaded copy of the weld estimate
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 14, 2025, 11:29 AM
@Kaitlyn R I am submitted without, but the labor code required photo of axle tag. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 14, 2025, 11:30 AM
PA 911734 has been submitted for Job 6
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 14, 2025, 4:37 PM
@Kaitlyn R Job 6: Please provide pictures of the complete axles, Axles Tags and Frame Tag located on the A-Frame.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 18, 2025, 12:05 PM
@Kaitlyn R Job 4: Hello Alix,   From the pictures attached, this would be undulations/bulges or material splices on the sidewall of the tires which is a cosmetic issue and considered normal per Goodyear.  I have attached a copy of the technical bulletin provided by Goodyear regarding undulations and explaining that these are only a cosmetic issue and does not impact of the performance of the tire.  A key advantage of the Goodyear program is their retail network.  Dealers and customers are always welcome to see an authorized Goodyear technician at any time and to contact Goodyear customer service for any issues and to find an authorized Goodyear tire shop in their area.  The Goodyear customer service number is (800) 321-2136.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Nov 19, 2025, 12:47 PM
@Alix M UPLOADED PHOTOS OF THE AXLE TAGS AND THE FRAME TAG
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 19, 2025, 4:13 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Nov 25, 2025, 1:53 PM
@Kaitlyn R @Michelle A In effort to best assist you and review your claim, we will need to capture all the information listed below. Please provide us the following: Pictures requested to review the claim: - Pictures of leaf springs and suspension (front hanger to rear hanger on both sides, and axle beams) - Full front view, rear view, and side views of the trailer - Hanger measurement sheet: https://support.lci1.com/documents/ti-058-axle-hanger-measurement-procedure-double-axle Below is a link to a video that may aid in measuring hangers. https://support.lci1.com/videos/double-axle-hanger-measurement-procedure Once all the information above is obtained, we’ll review and provide you with next steps. To ensure all information is received, please reply all this this email. If by chance you are unsuccessful in sending the information via email, please try limiting the number of attachments you’ve included in the email. Multiple emails are acceptable and will be received if you reply all back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Dec 1, 2025, 4:34 PM
@Alix M UPLOADED REQUESTED PHOTOS AND INFORMATION REQUESTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 1, 2025, 5:21 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 4, 2025, 4:51 PM
@Kaitlyn R @Michelle A Can we get a picture of the frame serial tag please?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Dec 5, 2025, 10:47 AM
@Alix M can you clarify what they man by "frame serial tag"? I uploaded the serial tag that is on the frame/tongue of the unit... Where is the location of the tag that they are wanting
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 5, 2025, 11:25 AM
I have sent John at Grand Design an email asking for clarification.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 5, 2025, 11:30 AM
@Kaitlyn R @Michelle A I have added a document to this folder to show you what they need.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Dec 9, 2025, 1:58 PM
Alix Mongiat added requested photo
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 9, 2025, 2:40 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 10, 2025, 9:28 AM
@Kaitlyn R This was denied; dealer has not provided the required picture of the frame tag, we have sent instructions and examples of what we need but have not received. Can you review the document again and provide the photos they state they need? I uploaded the one you uploaded last and that is not correct.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 10, 2025, 9:29 AM
@Kaitlyn R It should be a white label, like shown here.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/LCI frame tag identification.pdf
Kaitlyn Reinwand
dealer or external • Dec 10, 2025, 9:51 AM
@Alix M I DIDN'T SEE ANOTHER TAG.. BUT IF IT IS UNDER THE UNIT I WILL HAVE TO WAIT FOR A TECH TO BE ABLE TO PULL IT INTO THE BUILDING. WE HAVE A TON OF SNOW ON THE GROUND.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Dec 10, 2025, 10:14 AM
Alix Mongiat is this the tag?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/Photo Dec 10 2025, 9 13 12 AM.jpg
Kaitlyn Reinwand
dealer or external • Dec 10, 2025, 10:14 AM
Alix Mongiat I just tagged you in another photo. Is that what they are looking for?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 10, 2025, 10:39 AM
@Kaitlyn R I have sent this to John at Grand Design. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 10, 2025, 10:40 AM
@Kaitlyn R He said yes.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Dec 10, 2025, 11:25 AM
@Alix M Okay, Thank You. That was a pain.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 12, 2025, 8:20 AM
Sent follow up email to John at Grand Design for an update.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 12, 2025, 9:01 AM
Sublet approved for $386.31
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Dec 12, 2025, 9:01 AM
@Kaitlyn R @Michelle A This has now been approved: I will authorize the repair estimate sent to the case for the hanger repair. VCB back under case #6396271
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Feb 17, 2026, 12:56 PM
@Alix M DATE IN: 10/25/2025 DATE STARTED: 11/03/2025 DATE COMPLETED: 02/17/2026 **TOOK SO LONG TO COMPLETE DUE TO AVAILABILITY OF THE WELD SHOP AND DUE TO HOLIDAY SHUT AND TRAVEL. *** PARTS USED: NO PARTS USED ON THIS WARRANTY WORK ORDER. PLEASE SEE THE UPDATED REPAIR TOTAL FOR THE WELDING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 17, 2026, 1:37 PM
I have emailed GD to get approval for the actual invoice total of $487.85. Will submit for payment once this gets approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 18, 2026, 11:54 AM
This is pending vendor approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 19, 2026, 9:54 AM
@Kaitlyn R It looks like you uploaded another invoice, which is even higher than the previous. Grand Design got approval for the $487.85, but it looks like it went up another $100. Please advise as there are no new notes on the invoice and they will question how you were invoices two different amounts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 19, 2026, 9:58 AM
@Kaitlyn R @Bonnie K It looks like you uploaded another invoice, which is even higher than the previous. Grand Design got approval for the $487.85, but it looks like it went up another $100. Please advise as there are no new notes on the invoice and they will question how you were invoiced two different amounts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 10:22 AM
@Alix M PER YOUR COMMENT ON THE ORIGINAL THREAD... THE ANSWER TO WHY IT COSTED MORE IS NOTED ON THIS RECEIPT- PER THE WELDING COMPANY- PREVIOUS WORK HAD CAUSED THE SHACKLES TO BE A LITTLE MORE LABOR THAN WHAT WAS ORIGINALLY QUOTE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/BDT 103019.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 10:23 AM
@Alix M I TAGGED YOU IN THE PHOTO OF THE RECEIPT SHOWING WHY THE PRICE WAS INCREASED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 19, 2026, 10:39 AM
@Kaitlyn R That note is on the other invoice as well. Why did they invoice you twice with two separate amounts?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/BDT 103019.pdf
Alix Mongiat
processor • Feb 19, 2026, 10:41 AM
Responded to your comment on that invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 10:42 AM
@Alix M I SEE WHAT HAPPENED.... THIS IS AN UPDATED ONE FOR YOU TO SUBMIT TO GRAND DESIGN THAT HAS OUR MARK UP- THE ORIGINAL ONE THAT I UPLOADED ON 2/17 DOESNT REFLECT THAT AS I DIDNT REALIZE BONNIE HAD TO MODIFY IT FOR GRAND DESIGN TO PAY US PROPERLY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/BDT 103019.pdf
Alix Mongiat
processor • Feb 19, 2026, 1:34 PM
@Kaitlyn R @Bonnie K Sublet labor should not have a markup. I can only go by what the sublet company charged you. Let me know if you have any questions. We can add a markup to parts, but not labor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 19, 2026, 3:22 PM
Claim 968330 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Alix Mongiat
processor • Feb 26, 2026, 9:20 AM
This paid on 2/25/26 on check 641272 for $487.85
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13055/13055.pdf
Processed summary
13055
GRE 8220 • Alix • unknown
Heat 55 • comments 45 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 2/25/26 on check 641272 for $487.85
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops