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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13047 • GRE 8220.
Alix Mongiat
processor • Nov 4, 2025, 9:28 AM
PA 909093 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • Nov 6, 2025, 8:11 AM
@Kaitlyn R @Michelle A From GD Job 15: will need door removed with straight edge on the door for vendor approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Michelle Antinoja
dealer or external • Nov 6, 2025, 9:14 AM
@Alix M unit will not be back until spring. We are not requesting replacement only .1 for looking at the concern.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • Nov 6, 2025, 9:52 AM
@Michelle A Yes, I noted that on the claim but they are still asking for this. I will let GD know it won't be back until spring and see what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Michelle Antinoja
dealer or external • Nov 6, 2025, 10:16 AM
@Alix M thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • Nov 6, 2025, 8:54 PM
@Kaitlyn R @Michelle A Job 1: approved for 0.2 hours (requested 2.5 hours) Job 3: approved for 0.75 hour Job 4: denied (NPF) Job 5: approved for 0.2 hour (requested 0.7 hour) Job 6: denied (NPF) Job 7: approved for 0.5 hour Job 8: denied (NPF) Job 9: approved for 0.3 hour Job 10: approved for 0.2 hour (requested 0.3 hour) Job 11: approved for 0.5 hour (requested 1.5 hours) Job 12: denied (NPF) Job 13: approved for 1 hour (requested 4.5 hours) Job 14: approved for 1 hour (requested 2.3 hour) Job 15: denied (NPF) Job 16: approved for 0.5 hour (requested 0.75 hour) @Chris B Please review. A letter will need to be sent on this one. There is a lot of time that was cut significantly and diagnostics just denied with GD noting "Due to our policy in section 7.8 we do not pay diagnostic time where there is no issue found "
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Chris Balderrama
processor • Nov 7, 2025, 10:42 AM
Go ahead and send a letter. Also, put a copy of this in the shortage folder for me.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • Nov 10, 2025, 8:43 AM
Letter has been sent to Grand Design. Copying folder to the shortage folder now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • Nov 17, 2025, 12:44 PM
@Chris B I have sent multiple follow up requests to this letter I sent with no response. Please let me know how you would like me to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • Nov 19, 2025, 8:11 AM
Moving to PA approved. Letter sent on 11/10 and multiple follow ups with no response from Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Chris Balderrama
processor • Nov 19, 2025, 9:48 PM
Make sure you put a copy of this in non compliance also
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13047/13047.pdf
Alix Mongiat
processor • May 5, 2026, 5:08 PM
@Kaitlyn R Do you have an update on this WO, it has been approved since November 2025. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13047/13047.pdf
Kaitlyn Reinwand
dealer or external • May 5, 2026, 5:25 PM
@Alix M scheduled to bring in on 5/7
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13047/13047.pdf
Michelle Antinoja
dealer or external • May 20, 2026, 1:30 PM
@Alix M DATE START:10/23/2025 DATE IN:10/30/2025 DATE COMPLETE:5/18/2026 PARTS: JOB#3 - 0713814073398 - KIT, FLUSH BALL SEAL - QTY:1 - PRICE:37.18 JOB#13 - 822012641 - DIE CUT IMAGINE SIDE DIE CUT #8-RH - QTY:1 - PRICE:21.35 JOB#16 - 82202646 - DIE CUT IMAGINE STRIPE DIE CUT #17-LH - QTY:1 - PRICE:14.30 @ANNA F PLEASE UPLOAD INVOICE FOR BALL SEAL
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13047/13047.pdf
ANNA FREEMAN
dealer or external • May 20, 2026, 2:30 PM
@Alix M @Michelle A INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • May 20, 2026, 4:31 PM
Emailing GD to re-approve as this has timed out in the system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • May 20, 2026, 5:25 PM
Claim 989575 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Alix Mongiat
processor • May 28, 2026, 8:37 AM
This paid on 5/27/26 on check 654197 for $679.14
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13047/13047.pdf
Processed summary
13047
GRE 8220 • Alix • grand-design
Heat 24 • comments 18 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 5/27/26 on check 654197 for $679.14
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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