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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13040B • GRE 8220.
Alix Mongiat
processor • Jan 12, 2026, 1:41 PM
PA 2547922 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 12, 2026, 2:25 PM
@Michelle A Warranty Repair 4: so the fitting caused all this ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 12, 2026, 2:26 PM
@Michelle A Warranty Repair 4: so the fitting caused all this ? Warranty Repair 8: photos of the stated debris ??
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Michelle Antinoja
dealer or external • Jan 12, 2026, 2:49 PM
@Alix M WARR04: FROM WHAT i AM UNDERSTANDING THE FITTING WAS THE ISSUE THAT CAUSED THIS,. WARR08: tHERE WAS NOT PHOTOS TAKEN OF THE DEBIS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 8:20 AM
@Michelle A Please remember to move these to PA Information Corrected once you provide the requested information. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 8:21 AM
Added notes and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 9:12 AM
@Michelle A Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: approved for 0.2 hour (requested 0.5 hour) flat rate to repair Warranty Repair 3: approved for 0.2 hour Warranty Repair 4: approved for 1.2 hour (requested 2.5 hour) flat rate 0.2 r/r fitting, 1 hour to r/ri underbelly to dry Warranty Repair 5: approved for 0.2 hour Warranty Repair 6: approved for 0.2 hour (requested 0.4 hour) flat rate to repair Warranty Repair 8: approved for 0.2 hour (requested 0.3 hour) flat rate to clean 0.1 hour x 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Michelle Antinoja
dealer or external • Jan 13, 2026, 10:31 AM
@Alix M UNIT BROUGHT IN 12/8 UNIT COMPLETE 12/11 NO PARTS USED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 10:59 AM
@Michelle A On the Final RO it states a brass male connector was used for Warranty Repair 4. Do you not want to claim that?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Michelle Antinoja
dealer or external • Jan 13, 2026, 11:04 AM
@Alix M i SEE IT WAS BILLED OUT AS A MISC PART. @Bonnie K IS TRYING TO FIND THE INVOICE FOR THE PART. i DID NOT SEE IT AS USUALLY THEY ARE BILLED IN THE PARTS SECTION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 12:36 PM
@Michelle A Sounds good. Just wanted to be sure we didn't miss anything! I'll wait for Bonnie to get the invoice. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Bonnie Korte
dealer or external • Jan 13, 2026, 1:01 PM
@Alix M I have no clue where we got the part from. I didn't see it in the usual places where we would get parts from.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 2:08 PM
I will attempt to submit without an invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 13, 2026, 2:09 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Alix Mongiat
processor • Jan 21, 2026, 9:04 AM
This paid on check 3096382 for $356.50
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13040B/13040B.pdf
Processed summary
13040B
GRE 8220 • Alix • forest-river
Heat 15 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3096382 for $356.50
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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