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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 13009 • GRE 8220.
Alix Mongiat
processor • Oct 29, 2025, 1:25 PM
@Kaitlyn R That VIN does not being up anything in Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Oct 29, 2025, 1:25 PM
I assume the second F is incorrect.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Kaitlyn Reinwand
dealer or external • Oct 30, 2025, 1:07 PM
@Alix M THERE CORRECT VIN IS: 573FR372359929776
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Oct 30, 2025, 1:50 PM
@Kaitlyn R Please remember to move to folder #4 Information corrected when you get us the information we need. It'll help make sure I don't overlook anything. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Oct 30, 2025, 1:52 PM
@Kaitlyn R The VIN you states above is not a valid VIN for Grand Design either.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Kaitlyn Reinwand
dealer or external • Nov 3, 2025, 1:51 PM
@Alix M TRY: 573FR3723S9929776
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Nov 4, 2025, 9:43 AM
PA 909097 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Nov 6, 2025, 8:07 AM
@Kaitlyn R @Michelle A **PLEASE NOTE PART IS NOT THE WHOLE OVEN** Case 6359508 Vendor will approve up to .50 for labor. GD approves .1 This is pre-auth for the R&R of the Oven thermostat valve - 2022120252 : C-FGR24D3A1A-11 Changed FRC to reflect this approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Nov 6, 2025, 8:07 AM
This was approved for 0.6 hours total.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Dustin Lucas
dealer or external • Jan 8, 2026, 10:12 AM
Hey Alix, our mobile tech went out and replaced that valve and it did not rectify the issue. Requesting new oven and 1.5 Hours labor
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Dustin Lucas
dealer or external • Jan 8, 2026, 5:08 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Jan 9, 2026, 9:16 AM
@Dustin L I have sent GD an email to see if they want me to create a new PA or add to the old PA. I will get this entered for you as soon as they respond. Moving to PA pending for now so I can keep an eye on it. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Jan 12, 2026, 9:43 AM
Added additional line to the PA. This is now pending Grand Design/Vendor approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Jan 13, 2026, 8:13 AM
@Dustin L A new oven was approved at 1.5 hours of labor. This serves as prior authorization for the removal and replacement of the RANGE FGR24D3A1A-SS: 2021135689 This product is not required to be returned for testing Case 6359508
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Dustin Lucas
dealer or external • Feb 18, 2026, 1:53 PM
@Alix M DATE IN 10-16-25 DATE STARTED 10-29-25 DATE COMPLETED 02-18-26 PARTS USED 82201539-OVEN THERMOSTAT COST 103.92 QTY 1 82201360- RANGE OVEN COST 1359.69 QTY 1 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Bonnie Korte
dealer or external • Feb 18, 2026, 2:03 PM
@Alix M invoices uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Feb 18, 2026, 2:11 PM
Claim 967949 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Alix Mongiat
processor • Feb 26, 2026, 9:18 AM
This paid 2/25/26 on check 641272 for $2,560.69
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13009/13009.pdf
Processed summary
13009
GRE 8220 • Alix • grand-design
Heat 20 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid 2/25/26 on check 641272 for $2,560.69
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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