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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 77/100
Risk pressure 10 • 1 claims • 114 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12850 • GRE 8220.
Michelle Antinoja
dealer or external • Nov 11, 2025, 5:27 PM
@Alix M most of these have request on labor, but some of them we need direction from manufacturer. mostly the generator and the frame. We aren't sure if we should try to get estimate for sublet or if they will want to take unit back to factory. we would not be able to get the sublet on the generator until we could find someone to look at it.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/Integrity Management Advisors Mail - Stalled_slow moving claims.pdf
Alix Mongiat
processor • Nov 12, 2025, 9:31 AM
@Michelle A What about Warranty Repair 6? How much time are you requested to re-weld or will this be a sublet?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/Integrity Management Advisors Mail - Stalled_slow moving claims.pdf
Alix Mongiat
processor • Nov 12, 2025, 9:44 AM
@Michelle A @Kaitlyn R PA 911031 is in draft status until I get a response to Warranty Repair 6. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2025, 11:10 AM
@Alix M THAT WOULD BE A SUBLET. PLEASE REQUEST A SUBLET FOR $500. I CAN ATTEMPT TO REACH OUT TO THE WELDING COMPANY THAT WE USE TO SEE IF THEY CAN SEND US AN ESTIMATE. TYPICALLY THEY DONT UNTIL THEY DO THE WORK AND GIVE US A FINAL BILL.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Nov 13, 2025, 11:17 AM
@Kaitlyn R I need an estimate to do the request for a PA. Let me know what they come up with.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 13, 2025, 11:17 AM
I will submit without the estimate for now.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 13, 2025, 11:20 AM
I have submitted PA 911031 for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 13, 2025, 1:33 PM
@Kaitlyn R Warranty Repair 6 - Please attach the estimate. Warranty Repair 7 - DEALER IS REQUIRED TO GO DIRECTLY THROUGH THE VENDOR. Dealers need to have the generator repaired at a Cummins shop and the Cummins shop needs to take care of the warranty there (that’s the way it should be done). The generator repair should not come back to grand design or Cummins in Elkhart. @Stephanie K @Ashlee O Have either of you ever dealt with Cummins?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 14, 2025, 8:45 AM
@Kaitlyn R Warranty Repair 2 - Vendor: Thank you for sending this in. I authorize 4 brake assemblies, 4 complete hubs and 2 hours labor. You can do a VCB and authorization is in case 6379642. Warranty Repair 8 - Please send this link to your dealer and tell them to follow the troubleshooting guides: • Testing Sending Unit Resistance • How to Reprogram a DUAL tank Control Panel https://vectorperformance.com/videos/ It sounds like the panel may need to be reprogrammed to a dual system, it may have inadvertently been reprogrammed to a single. As far as the testing of the sending unit, here are the reading levels they should be seeing; • FULL TANK = 33 ohms • EMPTY TANK = 240 ohms If they follow these guides and are still having issues go ahead and put in the claim for the control panel. There will be no need to replace the sending units.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2025, 11:24 AM
Uploaded copy of weld estimate
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Nov 14, 2025, 11:33 AM
I have added to the PA.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 14, 2025, 11:35 AM
@Kaitlyn R Regarding Warranty Repair 7: Please contact Cummins directly at 1-800-286-6467, their email is warranty@cummins.com. It sounds like the closest location to you is in Weston, WI. Thanks for your help with this @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 14, 2025, 11:41 AM
It looks like Grand Design has now denied this line item with no notes as to why. I have emailed Ashley at GD to get a reason.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 14, 2025, 11:46 AM
It looks like Grand Design has now denied this line item with no notes as to why. I have emailed Ashley at GD to get a reason.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 17, 2025, 8:37 AM
@Kaitlyn R Warranty repair 1: denied - NPF Warranty Repair 2: approved for 2 hours (requested 6) Warranty repair 3: denied - NPF Warranty Repair 4: approved for 0.3 hours (requested 1 hour) Warranty Repair 5: approved for 0.2 hour (requested 0.6 hour) Warranty Repair 6: approved for $386.31 Warranty Repair 7: needs to go through Cummins Warranty Repair 8: approved for 1.5 hours Please send this link to your dealer and tell them to follow the troubleshooting guides: • Testing Sending Unit Resistance • How to Reprogram a DUAL tank Control Panel https://vectorperformance.com/videos/ It sounds like the panel may need to be reprogrammed to a dual system, it may have inadvertently been reprogrammed to a single. As far as the testing of the sending unit, here are the reading levels they should be seeing; • FULL TANK = 33 ohms • EMPTY TANK = 240 ohms If they follow these guides and are still having issues go ahead and put in the claim for the control panel. There will be no need to replace the sending units. Warranty Repair 9: approve for 0.3 hour (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Nov 17, 2025, 8:38 AM
@Kaitlyn R I am moving to Info needed so you can run the diagnostics provided for Warranty Repair 8. Please let me know what you find.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Kaitlyn Reinwand
dealer or external • Nov 18, 2025, 8:51 AM
@Alix M THANK YOU. THE TECHNICIAN THAT IS WORKING ON THIS UNIT IS ON VACATION THIS WEEK AND NEXT. WILL BE GIVING TO HIM UPON RETURN. WILL UPDATE AT THAT TIME.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 3, 2025, 12:30 PM
@Alix M THE TECHNICIAN REPLACED THE BRAKES BUT IT DID NOT RECTIFY THE CONCERN. I HAVE COPY AND PASTED THE TECHS NOTES BELOW. WE NEED GUIDANCE FROM THE MANUFACTURER. We got the new brake assemblies and hub so i disconnected the old brake assemblies, installed the new ones and the plugs dont fit together so i had to hardwire all the wiring together. Once those were on I cleaned and repacked the bearings. I put the tires on and while one was still jacked up so i tried the brakes and they dont work. I tried the break away switch and still no breaks. I verified that the brakes are getting proper voltage and they are. I removed the fresh tank drain valve handle extension and the screw tracks holding the underbelly on and i checked the ABS power box to verify everything is plugged in and it is. I dont know if its an issue in the ABS box or what so we will have to see how the manufacturer wants to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 3, 2025, 12:54 PM
I have sent this information to Grand Design. Moving to PA's pending.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 3, 2025, 12:58 PM
@Kaitlyn R From GD: At this point you guys need to contact Lippert for assistance. It’s their product and they will be able to assist you with the proper diagnosis. I can also send this information to them on the case that is already been stated but a phone call from your tech might be the best option.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Dec 3, 2025, 12:59 PM
They are sending that information to them so it's under the case, but the tech working on this should call Lippert. Let me know if you need anything else from me. Did they have a chance to do the diagnostics on Warranty Repair 8?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 3, 2025, 1:51 PM
@Alix M the tech just got back from vacation today so i gave him the info for the diag. I will have the tech call lippert.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 3, 2025, 1:58 PM
@Alix M i just spoke to the technician. He attempted the reprogramming and it did not rectify the situation. We will need to proceed with the replacement of the control panel.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 3, 2025, 2:25 PM
Added notes for that line. Let me know what happens with the brakes. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 9, 2025, 2:03 PM
@Alix M Update on the brakes: The manufacturer reccomended that i call LCI so i did and the tech told me to check the pins, pin connection, and verify incoming and outgoing voltage on the ABS module. Due to the modules location i cant see the pins so i removed the module, checked the pins and pin connection and they're good. I verified the module has proper incoming voltage and it has 13 volts. I put the module back in place checked the outgoing voltage and there isn't any, i did an amp draw and there is nothing. The ABS module is bad and needs replacement.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 9, 2025, 2:31 PM
@Kaitlyn R How much time are you wanting me to request for this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Dec 10, 2025, 9:31 AM
@Kaitlyn R Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 10, 2025, 9:50 AM
@Matt F DO YOU HAVE ANY IDEA AS TO WHAT WE SHOULD REQUEST FOR LABOR? I HAVE NEVER DONE AN ABS MODULE BEFORE SO I DON'T KNOW WHAT IT ENTAILS
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Dec 10, 2025, 12:47 PM
I am going to move this back to Info Needed until we get the requested labor time. I will update the PA then. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Matt Ferkey
dealer or external • Dec 10, 2025, 3:11 PM
@Kaitlyn R @Alix M Last time I did anything with an ABS module, it required partially dropping the underbelly to gain access. The ABS module location was very close to the spring hangers and had gas lines that needed to be dropped to get to the underbelly. I would say it will be a 5-6 hour repair to be conservative.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 10, 2025, 4:16 PM
@Kaitlyn R I have added a new line to the PA for this and submitted for payment. They may ask for photos of the ABS module as they asked for M/S numbers..- can you get some uploaded to this folder?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2025, 9:25 AM
@Alix M Uploaded photos of the ABS
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Dec 11, 2025, 10:46 AM
@Kaitlyn R Was there an LCI case number I can provide to Grand Design?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2025, 10:55 AM
@Alix M case number: 6420729
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 11, 2025, 11:38 AM
Thank you. I have added this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Dec 12, 2025, 2:14 PM
@Kaitlyn R @Michelle A Warranty Repair 1: denied- NPF not covered under warranty Warranty Repair 2: approved for 2 hours (requested 6 hours) Warranty Repair 3: denied- NPF not covered under warranty Warranty Repair 4: approved for 0.3 hour (requested 1 hour) Warranty Repair 5: approved for 0.2 hour (requested 0.6 hour) Warranty Repair 6: approved for $386.31 Warranty Repair 7: denied - need to contact Cummins directly Warranty Repair 8: denied - need further diagnostics before we can go back. Warranty Repair 9: approved for 0.3 hour (requested 0.5 hour) ABS Module - Approved for 3 hours (requested 6 hours) @Matt F @Chris B If you want a letter sent on any of this, I need diagnostics vs breakdown. The ABS Module was approved at the bottom for 3 hours.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Matt Ferkey
dealer or external • Feb 2, 2026, 1:02 PM
@Alix M Looking into this further - we do not do warranty work for Cummins. If GD requires the warranty go through cummins directly, we will need time to transport the unit to weston, then time to pick it back up. We will need 2.5 hours to drop off and 2.5 hours to pick up. @Michelle A
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Feb 2, 2026, 1:16 PM
I have sent an email to Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Feb 6, 2026, 7:40 AM
Sent a follow up.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Matt Ferkey
dealer or external • Feb 9, 2026, 2:06 PM
@Alix M we just got an email from the customer with concerns about the status of their camper... understandably so... Can you update me on the status of each repair line, either approved, pending, or denied.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Feb 9, 2026, 2:47 PM
@Matt F I have not received any response from Grand Design on the generator. I just sent Cummins an email to see how they would like you to proceed with this. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Feb 9, 2026, 2:49 PM
@Matt F The other approvals aside from the generator are above. Let me know if you need anything else. I will update you on the generator once I hear back from Cummins.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Chris Balderrama
processor • Feb 9, 2026, 7:19 PM
I want a letter sent on this. Thanks
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Feb 11, 2026, 8:12 AM
@Michelle A @Matt F I will need a breakdown of diagnostics vs labor for this in order to send a letter. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Feb 26, 2026, 12:26 PM
@Matt F This is the one you just emailed me on- Warranty Repair 1: denied NPF Warranty Repair 2: approved for 2.5 hours (requested 6 hours) *There are two different notes on this; Vendor: Thank you for sending this in. I authorize 4 brake assemblies, 4 complete hubs and 2 hours labor. You can do a VCB and authorization is in case 6379642. and Thank you for sending this in. I authorize a replacement ABS module and 1 hour labor for installation. Authorization is in case 6438554. This authorization is pending the parts are returned for testing and upon the test results. GDRV will assist with 1.5 hours since I know a lot of diag went into this. Warranty Repair 3: denied NPF Warranty Repair 4: approved for 0.3 hour (requested 1 hour) Warranty Repair 5: approved for 0.2 hour (requested 0.6 hour) Warranty Repair 6: approved for $386.31 sublet Warranty Repair 7: denied- dealer is required to go directly through the vendor. Warranty Repair 8: denied Warranty Repair 9: approved for 0.3 hour (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Feb 26, 2026, 1:13 PM
Brakes has been approved for a total of 5 hours. Transportation for the generator is approved for 6 hours.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Feb 26, 2026, 1:13 PM
@Matt F @Michelle A Brakes has been approved for a total of 5 hours. Transportation for the generator is approved for 6 hours. I am adding the PA to this folder as well.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 11:18 AM
@Alix M @Matt F WE HAVE GOTTEN UPDATE FROM THE CUMMINS DEALER NEAR US FOR THE GENERATOR. tHEY CALLED TO QUOTE THE THE JOB WOULD TAKE 5HRS AT $187 PER HOUR LUS PARTS. tHE ISSUE THEY FOUND IS THAT THE WIRING HARNESS BEHIND THE GENERATOR IS CRUMPLED UP AND NEEDS REPLACEMENT. tHEY NEED TO REMOVE THE GENERATOR FROM ITS SPOT TO GET BEHIND TO GET THE HARNESS.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Mar 13, 2026, 12:21 PM
@Michelle A Do you need anything from me on this? I appreciate the update on this.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Mar 13, 2026, 12:30 PM
@Michelle A Shouldn't cummins be covering that under their warranty? This wouldn't be submitted through Grand Design. I don't understand why they are giving you prices. If there is something I am missing, let me know.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 12:49 PM
@Alix M sO THIS IS NOT A ISSUE WITH THE GENERATOR ITSELF. IT IS A ISSUE WITH THE WIRING HARNESS INSTALLED BY THE MANUFACTURER. wE DO NOT DO ANY WORK WITH GENERATORS SO WE DO NOT HAVE THE ABILITY TO MOVE THE GENERATOR FROM ITS LOCATION IN ORDER TO GET BEHIND THE UNIT AND SEE THE HARNESS.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Mar 13, 2026, 1:15 PM
@Michelle A Please have them send you an estimate and I will create a PA in Grand Designs system for this.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 2:21 PM
@Alix M I have attached the copy of the estimate they sent over. Please let me know if there's anything else. If you would like I can forward the email to you as it does have a few words from the repair shop as well.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Mar 13, 2026, 3:03 PM
@Michelle A I have entered PA 935386 for the sublet. The labor code requires photos of the issue along with tags. Can you request this from them so we can upload if Grand Design comes back asking for them?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Michelle Antinoja
dealer or external • Mar 13, 2026, 3:42 PM
@Alix M Per @Matt F "it's a chicken vs egg situation. They will have to approve time to remove the generator to get that info for them. We don't work on generators, so the sublet shop will charge per hour to provide that info. "
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Mar 13, 2026, 3:43 PM
Sounds good. If they come back asking, I will bring this up. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Mar 16, 2026, 2:07 PM
@Michelle A This was approved for $953.70
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Mar 31, 2026, 6:01 PM
@Matt F I saw your email on this. I am going to move this back into Pending for Warranty Repair 8 until we hear back so I can keep track of what you are contacting Grand Design on.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Apr 2, 2026, 11:54 AM
@Matt F Did they ever get back to you on this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Apr 9, 2026, 8:52 AM
I am moving this to information needed as I haven't heard back on this.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Alix Mongiat
processor • Apr 22, 2026, 6:39 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • Apr 22, 2026, 11:46 AM
@Alix M Grand Design is SUPPOSED to send their SRT team to come to our facility to fix the frame issue the week of may 4-8 . We will still need reimbursement for the transport to and from the welding shop.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Apr 22, 2026, 12:22 PM
@Matt F How much are you requesting for that? I will need to enter a new PA. Is anything else still needing to be requested through Grand Design? Here is what we have approved: Warranty Repair 2: approved for 5 hours total Warranty Repair 4: approved for 0.3 hour Warranty Repair 5: approved for 0.2 hour Warranty Repair 6: approved for $386.31 Warranty 7: approved for $953.70 plus 6 hours transportation Warranty Repair 9: approved for 0.3 hour All other lines were denied.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 5, 2026, 8:54 AM
Following up on the transportation to and from the welding shop and anything else that may need to be requested. Thanks
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • May 5, 2026, 1:20 PM
@Alix M I would like 2 hours total for the transport to and from the welding shop. During the visit to the welding shop, it was discovered that the frame was actually bent, not only a broken weld. At that point, I got with Dan Kussow who got SRT to come to our location to complete the repair. When SRT was here, they determined the bent frame was due to an impact, not a flaw. The actual frame repair has now turned retail, however, grand design had already authed us for the transport to and from the welding facility (if I am not mistaken)
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 5, 2026, 1:43 PM
They approved 6 hours of transportation for the generator and that is all I have approved. I will create a new PA for the 2 hours transportation to/from the welding shop.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 5, 2026, 1:48 PM
PA 947265 has been submitted for transportation to and from the welding shop
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 7, 2026, 5:07 PM
@Matt F @Michelle A PA 947265 has been approved now for the 2 hours transportation to the welding shop.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12850 OEM CB/12850.pdf
Michelle Antinoja
dealer or external • May 20, 2026, 1:46 PM
@Alix M DATE STARTED:9/29/2025 DATE IN:9/30/2025 DATE COMPLETED:5/13/2026 PARTS: WARR02:82201420 - 20PK- DBL LIP GREASE SEAL 5.2-7000 - QTY:4 - PRICE:2.17 2025024320 - LIPPERT 12" ABS BRAKE ASSY. RH - QTY:2 - 208.09 2025024319 - LIPPERT 12" ABS BRAKE ASSY LH - QTY:2 - PRICE:208.09 2021122429 - LIPPERT ABS BRAKE HUB ASSY 7K - QTY:1 - PRICE:223.30 WARR03:851599003008 - NOVAFLEX SEALANT TRANSLUCENT - QTY:1 - PRICE:10.00 WARR04:82200689 - MOTION LIGHT 12 V LED SURFACE MOUNT - QTY:1 - 6.85 WARR08:822050096 - FUEL GAUGE RETROFIT MICRO SWITCH PANEL - QTY:1 -PRICE:323.25 @ANNA F UPLOAD REMAINING INVOICES. i UPLOADED INVOICE #18672559, #25457019
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12850/12850.pdf
ANNA FREEMAN
dealer or external • May 20, 2026, 3:45 PM
@Alix M @Michelle A I UPLOADED THE INVOICES I HAD AVAILABLE TO ME, PART # 82201420, LIP GREASE SEAL AND PART # 82200689 MOTION LIGHT WERE FROM NORTHERN AND I DONT HAVE ACCESS TO THOSE ANYMORE.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 20, 2026, 4:24 PM
@Michelle A @ANNA F I need the invoice for the sublet.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 20, 2026, 4:30 PM
@Michelle A @ANNA F I need the invoice for the sublet.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 20, 2026, 4:31 PM
@Michelle A @ANNA F @Kaitlyn R Warranty Repair 3 was a NPF with the leveling system and it was denied- I am not sure how you needed novaflex sealant for that line, but if it belongs on a different line I need to know. Warranty Repair 5 needed a switch replaced, I need that information. Warranty Repair 6: Need sublet invoice. Warranty Repair 7: Need sublet invoice Warranty Repair 8 was denied.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2026, 2:50 PM
@Alix M WARR 3- THE NOVAFLEX HAS BEEN REMOVED FROM THAT LINE WARR 5- 159163- PUSH BUTTON COST: .01 QTY: 1 WARR 6 WAS DEEMED A CUSTOMERS RESPONSIBILITY AND WILL NOT BE CHARGED OUT TO WARRANTY. WARR 8- WHY WAS THAT DENIED? WE SPOKE TO GRAND DESIGN AND THEY HELPED US TROUBLE SHOOT AND TOLD US WHAT PART TO ORDER? WARR 7- I WILL GET A COPY OF THE SUBLET FOR YOU.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Kaitlyn Reinwand
dealer or external • May 21, 2026, 2:50 PM
@Alix M THE SUBLET FOR WARR7 IS ALREADY IN THIS FOLDE.R
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 21, 2026, 4:14 PM
@Kaitlyn R Warranty repair 8: it just states denied. I will reach out to them and see. I will remove the approval for Warranty Repair 6. Warranty Repair 7: a see it says invoice preview, I assumed that meant quote. I will submit with this.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 21, 2026, 4:19 PM
@Kaitlyn R @Matt F I never got any response from you above when I asked for an update on Warranty Repair 8 regarding the gas tanks on the back of the unit. This is denied as of right now. I asked for an update and it seems to have gotten confused with Warranty Repair 6 regarding the customer damage. I need to know what you got approved from Grand Design as it wasn't handled through me and I don't know how those conversations went. Original comment was March 31st stating I saw your email, then I followed up April 2nd.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 21, 2026, 4:22 PM
Claim 935386 was submitted for payment for the $953.70 sublet for Warranty Repair 7
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 21, 2026, 4:24 PM
Claim 989907 was submitted for payment for the $953.70 sublet for Warranty Repair 7
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 21, 2026, 4:25 PM
Claim 989556 was submitted for payment for the 2 hours transportation to the welding company.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • May 22, 2026, 10:02 AM
@Alix M 11/5/25 we initially verified the concern 12/3/25 we opened up the bulkhead wall and tested the wiring from the unity board to the fuel station controller. We asked for additional testing procedures (repeatedly) with no response. 3/31/26 we were finally given a link to a youtube video, but it got us nowhere. 4/1/26 we contacted grand design tech support via phone. They walked through the diagnosis and determined the controller was bad. We ordered a controller. 5/13/26 we installed the new controller and verified functionality.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 22, 2026, 10:19 AM
@Matt F How much time are you needing for this? I can reach out to them to ask them to approve it, just need all the details. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • May 22, 2026, 10:46 AM
@Alix M We have over 8 hours tied up in this, between spinning our wheels looking for guidance and diagnostic procedures and calling the manufacturer of the controller (who claimed it was installed by grand design in an unsupported way) and calling Grand Design. It all boils down to the controller simply being bad. The replacement only took .2 or so, it was all of the legwork to get to that point that was the drain. I have dozens of emails simply trying to get responses and direction, I also had numerous phone conversations - I dont know what to ask for. On one hand the repair was simple and quick, on the other hand there has been no training available or offered for this system, Grand Design would not even respond to our requests for assistance, the manufacturer of the controller said it was not compatible with the Lippert system it was connected to and we ended up getting pointed back to grand design who finally were the ones who told us to just replace it. All of the back and forth and blame game legitimately burned through 8.2 hours of skilled time with a technician. It just pisses me off... Rant over, what do you suggest we do?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 22, 2026, 10:49 AM
@Chris B Please review this and let me know what you think. There is a lot going on and Grand Design hasn't been cooperative lately, as you are aware.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Chris Balderrama
processor • May 22, 2026, 11:35 AM
We are requesting consideration for additional diagnostic labor associated with this repair. Although the final controller replacement itself required minimal installation time, the diagnostic process leading to root-cause identification required extensive technician involvement due to lack of available documentation, lack of training/support resources for this system configuration, delayed response from Grand Design, and conflicting information provided during the troubleshooting process. During diagnostics, we contacted the controller manufacturer directly for technical assistance and were advised that the controller appeared to be installed in an unsupported application/configuration with the Lippert system it was connected to. This required additional investigation, testing, and multiple rounds of communication to determine whether the issue was component failure, system incompatibility, or installation-related. We also made multiple attempts to obtain direction and technical guidance from Grand Design throughout the process. Ultimately, after extensive troubleshooting and escalation efforts, we were advised by Grand Design to replace the controller, which resolved the issue immediately. The physical replacement of the component was not the primary labor driver in this repair. The significant time expenditure resulted from the diagnostic burden created by unsupported or undocumented system integration concerns, lack of technical guidance, and the extended process required to obtain an accurate repair direction. In total, this repair consumed approximately 8.2 hours of skilled technician diagnostic and support-related labor before final resolution. We are requesting review and consideration for additional diagnostic labor reimbursement associated with this repair event.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 22, 2026, 12:54 PM
I have emailed Cassi at Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Chris Balderrama
processor • May 22, 2026, 12:56 PM
Keep me posted. Thanks
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 27, 2026, 1:21 PM
@Matt F @Chris B From Ashley at Grand Design: Grand Design warranty coverage for testing and diagnosing water issues is evaluated strictly on a case-by-case basis. Dealers are generally responsible for performing proper testing and diagnostics when submitting a warranty pre-authorization request. Unfortunately, I cannot approve any time for this issue. This is something that my manager has already reviewed previously, this will remain denied.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • May 27, 2026, 2:03 PM
@Alix M @Chris B This has nothing to do with a water issue. Also, when speaking with grand design tech support, they are the ones who recommended the replacement of the fuel controller. Why would their recommendation for a warranty repair not be covered?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 27, 2026, 2:22 PM
I will reach back out to Ashley.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • May 28, 2026, 8:25 AM
@Matt F @Chris B From Ashley: This goes for any diagnosis issues, GDRV is not responsible for diag. You can get with my manager Michael about this issue; he will have to be the one to approve this. *Let me know if you want me to reach out to Michael or if you plan to. This may be as simple as me creating a New PA for that line item, but Ashley is providing no information and just flat out denying everything, and completely ignoring the WI law.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Chris Balderrama
processor • May 28, 2026, 2:04 PM
@Matt F Does Dapper Dan need to get involved?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 8, 2026, 2:22 PM
@Matt F Dan did not really address this in his email. Were you going to follow up or do you feel I should create a new PA for this line?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • Jun 8, 2026, 3:18 PM
@Alix M can you reply to the email thread looking for clarification on each of the problem claims? Dan is worthless. Why would we go through the time and effort of involving him if there wasn't a legitimate issue... I dont like him that much!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 8, 2026, 4:01 PM
Yes, I will do that. I agree. I think we are all on the same page.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 12, 2026, 1:25 PM
I was finally able to update Warranty Repair 8 in GD"s system. This is pending approval.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 15, 2026, 8:32 AM
@Matt F GD approved this for 5 hours, let me know how you want to proceed. If you accept this or not. I know you have 8.2 hours into it. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 15, 2026, 11:07 AM
@Matt F @Michelle A They updated a few other lines as well: Warranty Repair 1 approved for 0.3 hour Warranty Repair 3 approved for 0.3 hour Warranty Repair 8: approved for 6.5 hours total
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 16, 2026, 7:04 AM
Please let me know if you agree with this and we can submit for payment. If you want me to go back to Dan on this, let me know. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 22, 2026, 7:37 AM
@Matt F Please let me know if you agree with this so we can submit this for payment for you. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:21 AM
@Matt F @Chris B This is now after 30 days since work was completed. Due to the fact that we were in contact with them this month still regarding one of the other lines, we should be able to submit with no issues. I just need the go ahead for the time they approved from you or need to know if we need to go back for more time.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • Jun 23, 2026, 2:20 PM
@Alix M looks fine.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 23, 2026, 3:30 PM
@Michelle A Can you upload the final RO? I need an invoice for Warranty Repair 4, Warranty Repair 5, Warranty Repair 2 ABS Module (if this is one of the parts already listed, let me know)
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 23, 2026, 3:34 PM
Does not belong with this WO.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/INVOICE#_18672559.pdf
Alix Mongiat
processor • Jun 23, 2026, 3:35 PM
Does not belong with this WO
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/INVOICE#_25457019.pdf
Alix Mongiat
processor • Jun 23, 2026, 3:36 PM
Claim 997237 is in draft status until we get final RO and requested invoices.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Michelle Antinoja
dealer or external • Jun 24, 2026, 11:52 AM
WARR05 - WE ORDER THIS PART FOR STOCK. WILL ATTACH FOUND INVOICE FOR LAST ORDER. WARR04 - ALSO AN ITEM WE ORDER BULK OF TO HAVE IN STOCK. i CAN NOT FIND THAT INVOICE. @ANNA F CAN YOU ASSIST?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 24, 2026, 11:56 AM
@Michelle A What about the ABS module for Warranty Repair 2 that was stated was replaced? If that was a part you already listed, please let me know, but I don't see a part that is listed as a module.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Michelle Antinoja
dealer or external • Jun 24, 2026, 12:13 PM
@Alix M ILL ATTACH WHAT I FOUND BUT i AM UNSURE IF IT IS CORRECT
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 24, 2026, 12:17 PM
@Matt F Can you review so we know we are submitting the right items for you? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 29, 2026, 9:23 AM
@Michelle A @Matt F I need the parts reviewed and a correct part requisition uploaded. Remember- anything submitted after July 1st they expect the signed WO. Hoping to get this submitted before then to avoid any more delays or chances of non-payment since this is already 30 days past date work was completed.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Matt Ferkey
dealer or external • Jun 29, 2026, 3:40 PM
@Alix M The parts list is correct. We did not use an ABS module for the final repair.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 29, 2026, 4:22 PM
Sounds good. Thank you for taking a look!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Alix Mongiat
processor • Jun 29, 2026, 4:34 PM
Claim 997237 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/12850.pdf
Processed summary
12850
GRE 8220 • Alix • grand-design
Heat 131 • comments 114 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
Claim 997237 has been submitted for payment.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 77/100
Risk pressure 10 • 1 claims • 114 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

12850
GRE 8220 • Alix • grand-design
Heat 131 • comments 114 • blocker Unknown blocker
Claim 997237 has been submitted for payment.
Open claim

Escalation risk

12850
GRE 8220 • Alix • grand-design
Heat 131 • last author processor • blocker Unknown blocker
Claim 997237 has been submitted for payment.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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