iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 46 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12820 • GRE 8220.
Alix Mongiat
processor • Dec 1, 2025, 2:20 PM
@Kaitlyn R Job 1- please provide the correction. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Dec 1, 2025, 2:24 PM
@Alix M R&R FENDERSKIRT
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Dec 1, 2025, 5:27 PM
PA 2515000 has been submitted for approval. @Kaitlyn R We will need photos of the tags on the thermostat. I submitted without them for now.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Dec 2, 2025, 8:48 AM
@Kaitlyn R Job 1: denied - duplicate , authorized on claim 2357653 Job 2 approved for 0.5 hours (requested 2 hours) **Please breakdown diagnosis vs labor time on this so I can send a letter to FR**
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Dec 3, 2025, 8:52 AM
@Alix M I need to just not take time off... lol. 2 hours is excessive. the .50 will be sufficient.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Dec 3, 2025, 8:59 AM
Sounds good! haha Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Dec 3, 2025, 3:53 PM
@Alix M UPLOADED PHOTOS OF THE THERMOSTAT LABELS
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Dec 3, 2025, 4:58 PM
Thank you. They didn't request them this time but better to have them. That was approved for 0.5 hours. Job 1 was denied due to being a duplicate.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Feb 17, 2026, 11:08 AM
@Alix M THE TECHNICIAN WENT TO INSTALL THE NEW THERMOSTAT AND IT DID NOT RECTIFY THE CONCERN. PLEASE SEE THE TECHNICIANS NOTES BELOW: Did more testing with the thermostat falling out of the wall put in new thermostat still does not work did testing with Joe to find out that the control board is bad. We need a thermostat and a control board that matches. NEED TO GO BACK FOR AUTH TO INSTALL A NEW CONTROL BOARD AS WELL. PLEASE REQUEST .50 ADDITIONAL HOURS TO REPLACE THE CONTROL BOARD.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 17, 2026, 11:19 AM
I have added this line to the PA. I will let you know once approved or if they have questions.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 17, 2026, 11:32 AM
@Kaitlyn R From FR: control board to what ??
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Feb 17, 2026, 1:02 PM
@Alix M THE AIR CONDITIONER.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 17, 2026, 1:17 PM
@Kaitlyn R Please have the techs get us photos of the tags/labels. Thank you! I am adding notes, but I'm sure they will come back for these.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Feb 17, 2026, 1:30 PM
@Alix M uploaded label
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 17, 2026, 1:35 PM
Thank you. Added to PA.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 18, 2026, 11:02 AM
@Kaitlyn R I sent the form via email earlier today, just wanted to make the comment here to fill it out and upload to this folder. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 11:59 AM
@Alix M UPLOADED REQUESTED SHEET.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 20, 2026, 8:02 AM
@Kaitlyn R From vendor: We still need photos of the AC's data tag showing the Model and Serial number. The photos we received are of the control box.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Feb 20, 2026, 12:52 PM
@Kaitlyn R Scratch that.. It looks like they approved this for 1 hour of labor and a no charge replacement will be shipped to the dealership. Recreational Living approves R/R of RAREC3A and 1 hours for labor. Please provide the address and phone where the no charge replacement needs to ship. This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if the authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed. Dealer: Greeneway Date of Purchase: Stock Product: GE Main Control Unit Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from GE Appliances, Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. Jessica Cooreman Senior Warranty Coordinator RecreationalLiving-Warranty@geappliances.com 1-800-772-7262
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
ANNA FREEMAN
dealer or external • May 2, 2026, 12:40 PM
@Alix M @Kaitlyn R The thermostat on this unit is not compatible with the replacement board GE sent us. I have uploaded all of the pictures to show the original thermostat, the control knobs are on the bottom of the thermostat and not on the side. We will need them to either send us a compatible thermostat or a conversion kit to get this AC working.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 4, 2026, 8:34 AM
I have sent Annette at FR an email. I will let you know her response.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 4, 2026, 12:24 PM
@ANNA F @Kaitlyn R From the vendor: It looks like you got the RGREC3A Gen 2 control board sent instead by accident. We are sending a Gen 2 wall t-stat RGRWT2B and also a wire harness adaptor that will allow the Gen 2 products to communicate with the Gen 1 AC unit (shipment number 26.07481). We are also providing an additional 0.50 hours of labor for installing the wall t-stat and wire harness. 
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
ANNA FREEMAN
dealer or external • May 19, 2026, 2:26 PM
@Alix M Per Matt the Gen 2 was the correct board, the thermostat and harness we received will NOT work with the the gen 2 board. We need a thermostat to work with the gen 2 board OR a board that will work with the thermostat and harness we were sent.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 19, 2026, 3:26 PM
I have reached out to the vendor and Forest River.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 20, 2026, 4:19 PM
@Michelle A Is this done? I see you moved it to Ready to submit with no notes, final ro or invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 21, 2026, 11:37 AM
@ANNA F @Kaitlyn R @Matt F From GE: Please have the tech reach out to our tech assistance line at  800-772-7262 option #7.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • May 27, 2026, 11:48 AM
@Alix M DATE IN: 9/25/25 DATE COMPLETED: 05/05/2026 PARTS USED: LINE 2: 82205773- GE THERMOSTAT COST: 36.05 QTY: 1 @ANNA F PLEASE UPLOAD INVOICE.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 27, 2026, 4:18 PM
@Kaitlyn R I am confused on this one. Above on the 19th there are notes from Anna "Per Matt the Gen 2 was the correct board, the thermostat and harness we received will NOT work with the the gen 2 board. We need a thermostat to work with the gen 2 board OR a board that will work with the thermostat and harness we were sent." GE came back asking to have someone call them. Is this work actually done?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Kaitlyn Reinwand
dealer or external • May 28, 2026, 11:51 AM
@Alix M the work is done... @Matt F could you shed some light on this?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Matt Ferkey
dealer or external • May 28, 2026, 12:59 PM
@Alix M The board that GE sent was correct, but the "new style" thermostat will not communicate with it. If we are to use the board they sent, we will need a "old style' thermostat. If they want to send a different board that will work with the new style thermostat, that would also be acceptable. The reason the "work is done" is because we took an old style thermostat out of another stock unit to accommodate a deadline. I now need to make the stock unit whole.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • May 28, 2026, 2:27 PM
I have reached out to GE. If they send a no cost part for the "old sytle" thermostat, I won't be able to claim a part on this and that will need to be removed. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 5, 2026, 1:08 PM
Followed up.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 10, 2026, 11:57 AM
Previous PA expired - submitted PA 2705206 for approval.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 10, 2026, 1:20 PM
@Matt F @Kaitlyn R From GE: Please be advised that on 5/21/2026 there was an email that was sent asking to have the tech reach out to our tech assistance line. We sent out a Gen 2 control board, a Gen 2 t-stat, along with a wire harness adaptor that will allow the Gen 2 items to communicate with the Gen 1 AC unit. Did the tech reach out to our tech assistance line? I am stuck on this one because I told them you replaced the thermostat with the old style but if you didn't do what they asked, I am not sure how to move forward. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Matt Ferkey
dealer or external • Jun 10, 2026, 1:22 PM
@Alix M the parts they sent had all of the wrong connectors and would not plug into the AC unit. There were no adapters or anything else sent to make it work.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 10, 2026, 1:33 PM
I let GE know. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 15, 2026, 8:07 AM
Waiting to hear back from GE on this before we submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 22, 2026, 7:23 AM
@Matt F @Michelle A GE approved the resolution of using the "old style thermostat" that you stated you removed from another unit. I will claim the part you used.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 22, 2026, 7:28 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12820/12820.pdf
Matt Ferkey
dealer or external • Jun 24, 2026, 11:35 AM
@Alix M Problem being, I now have another unit without a thermostat... I either need an old style thermostat, or a new thermostat and new control board that will work with the old AC unit.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 24, 2026, 11:55 AM
@Matt F @Michelle A What is the part that was claimed? Is that not an old one that was ordered?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Matt Ferkey
dealer or external • Jun 24, 2026, 2:03 PM
@Alix M When we order (or request) the old one, we receive a new style thermostat and a new control board that is compatible with the new thermostat. The problem is the new control board is not compatible with the old Air Conditioner.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Matt Ferkey
dealer or external • Jun 24, 2026, 2:05 PM
@Alix M To break it down, the thermostat communicates with the control board that is installed in the area directly below the air conditioner. The air conditioner plugs into the control board, and the control board is what controls the air conditioner. A/C > Control Board > Thermostat
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 24, 2026, 2:07 PM
I will reach out to GE and see if they will be sending a part at no cost to replace the one you took from the other unit. The other thermostat invoice should not have been uploaded to this or added onto the Final WO if that was not what was used. I will see what GE and FR says.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Alix Mongiat
processor • Jun 30, 2026, 3:46 PM
@Matt F I just received an email from GE stating "I have a Gen 1 RARWT2B Black t-stat being sent out to you. Please reference shipment number 26.11678."
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Matt Ferkey
dealer or external • Jun 30, 2026, 3:48 PM
That sounds amazing, thank you! @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12820/12820.pdf
Processed summary
12820
GRE 8220 • Alix • forest-river
Heat 56 • comments 46 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Matt Ferkey
That sounds amazing, thank you! @Alix M
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 46 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

12820
GRE 8220 • Alix • forest-river
Heat 56 • comments 46 • blocker Unknown blocker
That sounds amazing, thank you! @Alix M
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops