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Focused evidence thread

Thread evidence for 12773 • GRE 8220.
Alix Mongiat
processor • Sep 30, 2025, 11:40 AM
PA 900409 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Oct 1, 2025, 11:31 AM
@Kaitlyn R @Michelle A Warranty Repair 3: you have unit in your possession you tell us.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Oct 6, 2025, 2:10 PM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Kaitlyn Reinwand
dealer or external • Oct 8, 2025, 8:09 PM
@Alix M WE REQUEST TO REPLACE THE SENSOR.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:55 AM
@Kaitlyn R Warranty Repair 1: approved for 1 hour (requested 1.5 hour) Warranty Repair 2: approved for 0.5 hour Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: approved for 5.9 hours (Requested 7) @Kaitlyn R @Matt F Let me know if you need me to go back for more time for Warranty Repair 1 or 4. They originally tried to deny Warranty Repair 2 all together due to NPF, but we were able to get 0.5 hour approved.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Kaitlyn Reinwand
dealer or external • Oct 9, 2025, 9:34 AM
@Alix M WARRANTY LINE 1 LABOR IS ACCEPTABLE. I WILL DISCUSS WITH MATT AND ANNA LINE 4.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Nov 5, 2025, 4:19 PM
@Alix M DO THEY HAVE A RECOMMENDATION ON WHAT PART WE NEED TO REPLACE WITH? THIS UNIT HAS THE BANDED SENSORS. ARE WE SUPPOSED TO REPLACE WITH THE BANDED OR SOMETHING DIFFERENT? IF IT NEEDS REPLACEMENT WITH THE BANDED SENSOR WE WILL NEED APPROVAL FOR SUBLET TO GET TIRE OFF RIM.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Nov 6, 2025, 7:51 AM
I have sent GD an email asking. In order to get approval for a sublet, I will need an estimate, along with the updated WO stating the sublet. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Nov 6, 2025, 12:31 PM
@Alix M UPLOADING UPDATED WO WITH SUBLET
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Nov 6, 2025, 12:34 PM
@Alix M UPDATED WO
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/KARNATZ UPDATED.pdf
Alix Mongiat
processor • Nov 6, 2025, 12:59 PM
@Michelle A What is this updated with? I am not sure what to do with this. We already have approval to replace the sensor. If you need a sublet, I need the estimate for the sublet to get approval for that part of it.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/KARNATZ UPDATED.pdf
Michelle Antinoja
dealer or external • Nov 6, 2025, 1:24 PM
@Alix M this has the sublet added for you... its at the top of page 4
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/KARNATZ UPDATED.pdf
Alix Mongiat
processor • Nov 6, 2025, 1:54 PM
Michelle Antinoja I need a price and an estimate before I can enter it. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/KARNATZ UPDATED.pdf
Michelle Antinoja
dealer or external • Nov 6, 2025, 2:46 PM
@Alix M i didn't realize it didn't show the pricing. amount is $24.00 for sublet. I do not have an estimate from the company, referenced from another invoice.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/KARNATZ UPDATED.pdf
Alix Mongiat
processor • Nov 6, 2025, 9:08 PM
@Michelle A We need an estimate to proceed. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/KARNATZ UPDATED.pdf
Alix Mongiat
processor • Nov 6, 2025, 9:11 PM
@Kaitlyn R @Michelle A Grand Design is asking for photos of the control panel for Warranty Repair 3
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Nov 10, 2025, 2:34 PM
@Alix M here is the estimate. with our fee it comes to $19
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773_1/doc03736520251110132643.pdf
Alix Mongiat
processor • Nov 10, 2025, 3:27 PM
@Kaitlyn R @Michelle A This was moved to Info corrected yet we do not have a photo of the control panel for Warranty Repair 3 in this folder. I am moving back to PA info needed. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Nov 10, 2025, 3:46 PM
@Alix M sorry missed that you needed that as well. moved because got estimate got added.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Nov 10, 2025, 3:50 PM
@Michelle A I can only request the amount on the estimate. That is all this will be approved for. What is the fee on your end so that I can attempt to get that? Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773_1/doc03736520251110132643.pdf
Michelle Antinoja
dealer or external • Nov 10, 2025, 4:08 PM
@Alix M all sublets have the additional fee added for the time that it needs to get the unit over to the place of sublet. gas, wear and tear on trucks, ect.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773_1/doc03736520251110132643.pdf
Alix Mongiat
processor • Nov 11, 2025, 9:03 AM
I will submit with this fee. Thanks.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773_1/doc03736520251110132643.pdf
Alix Mongiat
processor • Nov 11, 2025, 9:10 AM
PA 910657 has been submitted for sublet and transportation fee. ($19 total per Michelle's comment on the sublet invoice)
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Nov 13, 2025, 10:17 AM
Sent a follow up email on this as Grand Design seems to be avoiding approval. They keep coming back asking questions that have already been answered and is on the other PA for approval of tire sensor.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Nov 14, 2025, 8:52 AM
@Kaitlyn R @Michelle A Grand design will not approve the transportation fee without an estimate/invoice. If you can get that to me, I can send that off. Otherwise they will probably only approve the sublet. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Nov 18, 2025, 4:21 PM
@Kaitlyn R @Michelle A sublet approved for $15 and hauling fee approved for $4.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Kaitlyn Reinwand
dealer or external • Dec 1, 2025, 2:24 PM
@Alix M LINE 4 IS ALSO ACCEPTABLE. REGARDING LINE WARR03- ARE WE TO ORDER A COMPLETE NEW BANDED TIRE?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Dec 1, 2025, 5:31 PM
@Kaitlyn R I have sent an email to Tony at GD, the approval is to replace the sensor from what I see, which is why we got the approval for the sublet.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Dec 5, 2025, 12:14 PM
Sent a follow up email.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Kaitlyn Reinwand
dealer or external • Jan 13, 2026, 4:20 PM
@Alix M Anything on the tire yet?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jan 13, 2026, 5:08 PM
@Kaitlyn R No, might need to get @Matt F involved. I will email Tony again.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jan 15, 2026, 1:27 PM
@Matt F @Michelle A From GD: Thank you for contacting Lippert. Please reply back to this email with an image of the Serial Number on the back of the Repeater. • Which rear tire sensor is not pairing? • Do the other sensors pair without issue? • What's the voltage at the Docking Station? **Reference Case Number 6427452**(2)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jan 20, 2026, 1:13 PM
@Michelle A @Matt F Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jan 20, 2026, 3:37 PM
@Alix M Currently This unit is not here to get the photos requested. I did reach out to get some questions answered for the unit. UI will update that once cmr gets back to me. And I will ask if they can get further photos, or if the unit is currently in storage.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jan 20, 2026, 4:05 PM
@Alix M it is the ODS rear tire. All other monitors where linking when looking into. Other items will have to wait until the unit is available.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jan 20, 2026, 4:55 PM
Added these notes so far. Moving to PA pending to watch what Grand Design says.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jan 22, 2026, 10:35 AM
@Michelle A @Matt F Thanks for reaching out to Lippert. Let us know when you obtain that information. Also, what is the tire rating for these tires? **We need the voltage at the docking station and the tire rating for these tires.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jan 22, 2026, 11:16 AM
@Alix M I will not be able to answer these questions until spring when they are available to get to the unit, and bring it back in.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Kaitlyn Reinwand
dealer or external • Feb 3, 2026, 10:10 AM
@Alix M @Michelle A We were just notified by Grand Design that the direct replacement for this rim and tire are no longer available. We need advisement from the manu as to how we are to proceed now. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 3, 2026, 11:30 AM
@Kaitlyn R I have sent Grand Design this and will keep you posted on their response. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 5, 2026, 7:11 AM
Sent a follow up email as there has been no response from Tony or warranty.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 5, 2026, 11:39 AM
Emailed parts at GD to see if they will provide an answer.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 11, 2026, 7:56 AM
Sent a follow up again.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 11, 2026, 7:59 AM
@Matt F We were also waiting on further information that Kaitlyn said she couldn't get until spring; Thanks for reaching out to Lippert. Let us know when you obtain that information. Also, what is the tire rating for these tires? **We need the voltage at the docking station and the tire rating for these tires.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 16, 2026, 8:44 AM
Sent another follow up.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 16, 2026, 9:14 AM
@Matt F @Kaitlyn R From Grand Design Good morning, I apologize, I am not understanding what you are needing from parts? If the wheel is NLA with no replacement you will need to get with the customer on what they would like as a compliant replacement and place an order. Warranty would need to approve the replacement. Thank you! 
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Feb 16, 2026, 9:14 AM
I am moving this back to PA info needed as from what I can see we still need the tire rating and the voltage at the docking station.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Apr 10, 2026, 12:10 PM
@Alix M TECH STATES: I took pics and the voltage at the docking station is 13.4 volts OTHER SENSORS ARE PAIRS AS THEY SHOULD. wILL ALSO ADD PHOTOS TECH HAD TAKEN. CMR STATES THAT HE DOES NOT KNOW WHAT HIS OPTIONS ARE TO TELL GD HOW HE WOULD LIKE RECTIFIED. hE WOULD LIKE THE HAVE HIS OPTIONS EXPLAINED TO HIM AS HE DOES NOT REALLY WHAT TO DO.WE EXPLAINED THE CAP MONITORS,WHICH HE IS NOT A FAN OF, BUT IF THAT IS THE ONLY OTHER OPTION HE HAS HE WILL DO IT. iF CMR NEEDS TO REACH OUT TO THEM TO GET THAT INFORMATION i JUST NEED TO KNOW SO I CAN DIRECT HIM. BUT SAYING THE CMR HAS TO CHOOSE WHAT HE WOULD LIKE WITH NOT OPTIONS EXPLAINED IS NOT AN APPROPRIATE SUGGESTION IF WE DO NOT KNOW WHAT IS ON THE TABLE FOR OPTIONS. PLEASE LET ME KNOW HOW TO PROCEED.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 10, 2026, 12:42 PM
I have reached out to Tony Gary and the parts department at Grand Design with this information. I will let you know their response once I have one.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 15, 2026, 12:46 PM
Sent follow up email.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 15, 2026, 1:20 PM
@Michelle A @Matt F From GD parts: I have listed a tire and rim below, please note this is not a direct replacement for the obsolete part. 140290 - TIRE ASSY ST235/80R16 LRE GOODYEAR ENDURANCE 16X6-6-5.5 MATTE BLK LIGER W/LCI BANDED TPMS Let me know how you want to proceed.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Apr 15, 2026, 2:12 PM
@Alix M so to be clear this has the tpms band in like the the other tires just the updated part number? If that is the case, and they will approve that part cmr would like to go that route. He confirmed with me today that the banded TPMS is what he would prefer.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 15, 2026, 2:15 PM
I am verifying this with them right now and will let you know when i hear back.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 15, 2026, 2:45 PM
@Michelle A Yes, the part listed has banded sensors.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 15, 2026, 4:04 PM
@Michelle A Am I good to move this to approved?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Apr 15, 2026, 4:09 PM
@Alix M THIS TIRE IS THE ONE WE ALREADY ORDERED THAT IS NOT CORRECT. aRE THEY WILLING TO REPLACE ALL 4 THEN SO THEY MATCH? CMR WANTS THE BANDED RIMS, BUT HE ALSO WANTS THE RIMS TO MATCH. WE ALREADY WENT THROUGH THIS WITH THEM.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 15, 2026, 4:14 PM
I will reach back out to Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Apr 15, 2026, 4:15 PM
THANK YOU!!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 23, 2026, 2:50 PM
@Matt F I have reached out to Grand Design 4 times now with no response from Tony. (Heads up, he is the processor on the new roof RO as well and he is the only one who never responds to me now.) @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 29, 2026, 12:38 PM
Update: Dan Kussow stated that they are in touch with the vendor to see what their options are. He is going to try and get me an update.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 30, 2026, 2:02 PM
@Michelle A Is this unit at Greeneway?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Apr 30, 2026, 2:57 PM
@Alix M YES THE UNIT IS HERE.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Apr 30, 2026, 4:50 PM
Thank you. I have let Dan know. I am not sure if they are sending someone, but I will let you know once I know more.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 5, 2026, 8:46 AM
Emailed Dan for an update yesterday and have not heard back.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 8, 2026, 9:07 AM
@Alix M this customer would like an update, and he will be needing to pick up the unit next week. Can we see if we can get further update? If they are going to send someone here it needs to be sooner than later. Otherwise they need to get directly with the company.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 8, 2026, 9:07 AM
@Alix M this customer would like an update, and he will be needing to pick up the unit next week. Can we see if we can get further update? If they are going to send someone here it needs to be sooner than later. Otherwise they need to get directly with the customer.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 8, 2026, 10:18 AM
@Michelle A I just sent another email to Dan Kussow. Usually he is good about responding but this week hasn't been. I will keep you posted!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 8, 2026, 10:48 AM
@Alix M well let me know if he answers and I can update the CMR. but if he doesn't respond I'm going to let the CMR pick up the unit next week. I can't hold his unit for Grand Design to take forever to answer. the CMR should be punished because they can';t make up their minds on what to do.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 8, 2026, 10:50 AM
I agree. Sounds good. Hopefully we get a response.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 8, 2026, 10:51 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 12, 2026, 11:04 AM
Sent another email. Dan has not responded.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 12, 2026, 11:33 AM
@Michelle A @Matt F From GD: We are looking for the following info: An image of the Serial Number on the back of the Repeater. What's the voltage at the Docking Station? This was requested awhile ago, originally on January 15th.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 12, 2026, 11:38 AM
@Alix M WE HAVE PROVIDED BOTH OF THOSE PREVIOUSLY. DOCKING STATTION VOLTAGE IS 13.4 i WILL TAG YOU IN PHOTO OF SERIAL NUIMBER.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 12, 2026, 11:38 AM
@Alix M HERE IS THE SERIAL NUMBER REQUESTED .
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/WO_12773_JOB_WARR03_2026.04.08_09.01.13.jpeg
Alix Mongiat
processor • May 12, 2026, 11:40 AM
Let me make sure I didn't send them already then. I hate that I have to communicate with them through email once the PA is approved. It's so confusing!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 12, 2026, 11:44 AM
@Michelle A Yes, I already sent this information back to them on April 10th. UGH! Just sent it again.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 12, 2026, 11:45 AM
Thank you. This was already sent to them, they just don't read their emails. I appreciate you!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/WO_12773_JOB_WARR03_2026.04.08_09.01.13.jpeg
Michelle Antinoja
dealer or external • May 12, 2026, 11:52 AM
@Alix M I thought that. I can imagine it being a pain,.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 14, 2026, 9:11 AM
@Michelle A From Grand Design: Thanks for that info. This tire Linc system all used to work and just the 1 sensor stopped working correct? If so i agree and we need to authorize replacement of the internal sensor. I reached out to Dan Kussow on this to get the part number and confirm it is not the same exact part previously recommended.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 14, 2026, 9:39 AM
@Michelle A @Matt F From Dan Kussow: if the customer wants more information about the repair, since it's currently approved, he should start a dialog with a member of our customer service team. He will need to call to initiate that; the information is in his owner's packet or available online. They will open a case number for him and explain his options. He will need his name and contact information, the date of purchase, and VIN# I would also give him the pre-auth number as a reference to the specific concern. Please ask your customer to record the case number for his own reference, and then he can provide it to the dealership for inclusion in the notes section as needed. It would also be nice if, for the sake of communication, we had a contact at the dealership who was familiar with this pre-auth and concern to whom we could direct questions as needed.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 14, 2026, 9:39 AM
This has been approved for replacement of the internal sensor. I am moving this to PA approved.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 15, 2026, 10:04 AM
@Alix M i JUST NEED THE PART NUMBER IF HE PROVIDES IT. iF NOT I WILL FIND IT MYSELF. CMR ONLY WANTS INFORMATION BECAUSE WE HAVE BEEN TRYING TO GET INFO OUT OF GD FOR THE LAST YEAR. CMR ALREADY PICKED UP.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 15, 2026, 10:31 AM
@Michelle A I reached out to GD parts for you. I have a feeling it's the same part that was already approved that the customer wasn't happy with due to it being different than the rest of the tires/rims. I will keep you posted. They are reading only part of our concerns it seems and if it comes back, I would instruct the customer to call Grand Design as they stated above. Then they can explain them their options and get a case number, so all information is easy to pull when we contact them regarding this. I will keep you posted on the part number.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 15, 2026, 10:51 AM
@Alix M I will let the cmr know. I just think that he shouldn't have to do all this foot work because GD is failing to do their part. Frustrating.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 15, 2026, 10:56 AM
I agree. Grand Design started to get better, and now they have taken a few steps back again. Hopefully they provide a part, but I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 15, 2026, 3:26 PM
@Michelle A Main- 140290 - TIRE ASSY ST235/80R16 LRE GOODYEAR ENDURANCE 16X6-6-5.5 MATTE BLK LIGER W/LCI BANDED TPMSSpare- 140243 - TIRE ASSY ST235/80R16 LRE WESTLAKE RADIAL TIRE 16X6 6-5.5 UNIVERSAL SPARE SILVER MOD
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 15, 2026, 3:53 PM
@Alix M these are both out of stock. This is what we had ordered originally and they send us the incorrect tire because they do not have stock of the correct one. I will speak with customer to reach out and put up a stink. This work order has been open since 9/26/2025
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 18, 2026, 6:47 AM
Thank you. Yes, I am not getting anywhere no matter how I explain this to them. I even had Dan involved. Keep me posted.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 18, 2026, 8:59 AM
@Alix M CMR will be reaching out directly.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 19, 2026, 1:28 PM
@Alix M CASE # 1029799 I SPOKE WITH GRAND DESIGN ON THIS ONE. THEY INSTRUCTED ME TO REQUESTS THE BAND(PN# 140342) GETS REPLACED AND THAT WE ADD A BOOSTER (PN# 140540) wE WOULD GET A SUBLET (ROUGHLY $35 FOR BREAKING DOWN TIRE THEN PUTTING TIRE BACK ON RIM. BOOSTER WE WOULD REQUEST 1.5HR FOR LABOR TO INSTALL.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 19, 2026, 1:59 PM
I have emailed Dan and Tony to put this back in pending. @Michelle A We will need an estimate from the sublet in order to enter this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 19, 2026, 2:20 PM
@Alix M I emailed the sublet company for an estimate.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 28, 2026, 8:28 AM
Sent a follow up email to Dan and Tony. @Michelle A Were you able to get the estimate?
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 28, 2026, 9:34 AM
@Alix M I will get update today. He was not understanding what I was requesting, so I will call him today.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • May 28, 2026, 9:59 AM
@Alix M uploaded sublet estimate
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • May 30, 2026, 8:35 AM
I have updated the PA to reflect the updated correction and sent for approval.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jun 2, 2026, 1:39 PM
@Michelle A @Matt F This is what we have approved for this: Warranty Repair 1: approved for 1 hour (requested 1.5 hour) Warranty Repair 2: approved for 0.5 hour (requested 1 hour) Warranty Repair 3: approved for 0.2 hour and $15.83 for the sublet (we requested 0.5 to R&I the tire, and 1.5 to add the booster) Warranty Repair 4: approved for 5.9 hour (requested 7 hours)
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jun 4, 2026, 1:39 PM
I am moving this to PA approved. If you need anything further, please let me know.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jun 12, 2026, 12:15 PM
That is for the new band and the booster.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jun 12, 2026, 12:15 PM
@Matt F @Michelle A Warranty Repair 3 has been approved for 1 hour plus the sublet of $15.83. Let me know if you accept this please. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jun 12, 2026, 1:12 PM
@Alix M that would be fine. I will order the parts.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jul 7, 2026, 9:47 AM
@Alix M date started:9/19/2025 date in:9/25/2025 date completed:6/24/2026 parts: warr01:822060368 - FACIA TRIM 6X72 7/16 CHAMPAGNE PEWTER - qty:1 - price:47.76 warr04: 822020997 - LIGHT LED AMBER MARKER SIDE CAMERA PREP GEN 2 UNIVERSAL FCE04TDE-SY - qty:2 - price:6.59 8220430214 - CONTROL BOX CIRCUTE BRD. ONLY - qty:1 - price:71.92 warr03: 82200342 - BANDED TPS SENSOR INTERNAL - qty:1 - price:52.75 820040540 - TIRE PRESSURE MONITORING SYSTEM AM TIRELINC PRO BOOSTER ONLY - qty:1 - price: .03 uploaded some invoices but missing tail lights and control box. @ANNA F could you add the remaining?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12773/12773.pdf
ANNA FREEMAN
dealer or external • Jul 7, 2026, 10:27 AM
@Alix M @Michelle A INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 7, 2026, 1:18 PM
@Michelle A @ANNA F There was a glide replaced on Warranty Repair 1. I see you claimed shop supplies, however, I need an invoice otherwise I can only claim $7.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 7, 2026, 1:20 PM
@Michelle A @ANNA F There was a glide replaced on Warranty Repair 1. I see you claimed shop supplies, however, I need an invoice otherwise I can only claim $7. I also need the sublet invoice, I only have estimates in here.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 7, 2026, 1:28 PM
Claim 1000510 is in draft status until we get invoice for Warranty Repair 1 and sublet invoice.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
ANNA FREEMAN
dealer or external • Jul 7, 2026, 3:53 PM
@Alix M PART INVOICE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 7, 2026, 4:07 PM
@ANNA F What part on that invoice was used? There are two different parts. I also need the sublet invoice. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
ANNA FREEMAN
dealer or external • Jul 8, 2026, 9:18 AM
@Alix M 1 X 660368
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 9, 2026, 8:42 AM
@ANNA F @Michelle A Thank you! Any luck on the sublet invoice? I still only see the estimate in this folder.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jul 9, 2026, 10:10 AM
@Alix M i WILL HAVE TO HAVE MATT CHECK THE BOOKKEEPING EMAIL.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jul 10, 2026, 11:53 AM
@Alix M MATT CHECKED THIS AND IT HAS NOT BEEN SENT. i WILL CALL FIRST THING MONDAY TO GET INVOICE AS THE SHOP IS CLOSED TODAY.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 13, 2026, 4:40 PM
@Matt F I see this states "Mount two tires" however, this was approved for $15.83 for one tire. Can you clarify what the 2 tires are? I will have to go back and ask them to approve for $20 once I get a response from you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/Invoice for Matt Ferkey 17.pdf
Matt Ferkey
dealer or external • Jul 13, 2026, 5:19 PM
@Alix M .......Tim is an old man that isnt good on the computer - and it is going to screw us on this one. It is for one tire to be dismounted, change the TPMS band, then remount the tire... We are really limited in our sublet providers in the area and I am not sure what to do about it.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/Invoice for Matt Ferkey 17.pdf
Alix Mongiat
processor • Jul 13, 2026, 5:44 PM
@Heidi H Let me know your thoughts.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/Invoice for Matt Ferkey 17.pdf
Heidi Huntley
processor • Jul 14, 2026, 12:04 PM
@Alix M because you got for approval $15.83 that's what I would submit for. @Matt F if the manufacturer requests a copy of this completed sublet bill, based on how it reads, you may only get paid $10 because only one tire was really repaired.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/Invoice for Matt Ferkey 17.pdf
Alix Mongiat
processor • Jul 14, 2026, 2:34 PM
Claim 1000510 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 15, 2026, 10:58 AM
@Michelle A @ANNA F @Dustin L From GD: *this was approved back in oct of last year, may i ask why the other jobs were not submitted when they were completed?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
ANNA FREEMAN
dealer or external • Jul 15, 2026, 11:14 AM
@Alix M I am not sure why, I can look into that in a bit. I have uploaded the sublet invoice you were looking for.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Jul 21, 2026, 12:05 PM
@ANNA F @Matt F @Michelle A Grand Design just asked for an update on this question.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Michelle Antinoja
dealer or external • Jul 21, 2026, 12:21 PM
@Alix M I don't think we were aware that we could submit partial work orders.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Heidi Huntley
processor • Jul 21, 2026, 12:43 PM
@Michelle A @ANNA F @Matt F you can submit partial repair order in order to get those completed jobs reimbursed. You have been advised of this previously. At this point submitted a return to Grand Design of "we didn't know" won't suffice. Please advise as to how we are to proceed with this claim. FYI @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Heidi Huntley
processor • Jul 21, 2026, 12:49 PM
@Michelle A I would recommend that you review any Grand Design warranty claims you have written and let us know if any of the jobs can be partially submitted.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Aug 4, 2026, 11:38 AM
@Matt F @Dustin L @Randall B Grand Design is asking for an update on this. From GD: *this was approved back in oct of last year, may i ask why the other jobs were not submitted when they were completed?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Aug 12, 2026, 9:43 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Matt Ferkey
dealer or external • Aug 12, 2026, 11:45 AM
@Alix M Honest answer? Poor process on our behalf. We have difficulty managing the difference between a group of jobs on a workorder and a group of jobs on a claim. I am still trying to come up with the best way to manage that within IDS. @Randall B
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Matt Ferkey
dealer or external • Aug 12, 2026, 12:00 PM
@Alix M I dont know the specifics, but common issues we run into is parts availability working around the customers camping schedule. We can handle 90% of the repairs on the first visit, but require an out of stock part. We order the part and while waiting for the part, the customer picks up the unit. We call when the parts arrive, and often the customer wont be able to bring it in for a period of time. Once it is finally brought in, we finish the work and finalize the WO and submit to you guys.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Aug 12, 2026, 12:15 PM
Sounds good. I will write something up for them explaining the situation and hopefully they will be understanding.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12773/12773.pdf
Alix Mongiat
processor • Aug 28, 2026, 8:49 AM
This paid on 8/26/26 on check 666686 for $1,482.49
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12773/12773.pdf
Processed summary
12773
GRE 8220 • Alix • grand-design
Heat 152 • comments 129 • follow-ups 8 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/26/26 on check 666686 for $1,482.49
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12773
GRE 8220 • Alix • grand-design
Heat 152 • comments 129 • blocker Ready to close
This paid on 8/26/26 on check 666686 for $1,482.49
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