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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 8 • 1 claims • 16 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12767B • GRE 8220.
Alix Mongiat
processor • Apr 1, 2026, 1:48 PM
@Michelle A Warranty Repair 1- please list the correction as I do not see anything stating what the correction is to fix this. Warranty Repair 7- need correction.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 2, 2026, 9:46 AM
Following up on this so we can get this entered for you.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Michelle Antinoja
dealer or external • Apr 2, 2026, 11:51 AM
@Alix M tHE TECH WHO WORKED ON THIS WAS OUT OF OFFICE TODAY i WILL FOLLOW UP WITH HER TOMORROW AND GET YOU FURTHER ANSWERS. i DID SPEAK WITH MATT ON WARR01, HE STATED THAT HE HAS SPOKEN WITH MARION FROM PUMA ON THAT REPAIR AND IT HAS BEEN ON ALL THE LFT PUMAS AND HE WOULD MAKE SURE THEY WERE APPROVED FOR THE 8HRS. i DON'T KNOW IF YOU ARE AWARE OF ANY OF THEM ENTERED PREVIOUSLY THAT HAVE BEEN APPROVED NOW OFF HAND OR NOT. i AM GOING TO DO SOME CHECKING INTO THE WORK ORDERS I HAVE TO SEE IF WE HAVE A GOOD CORRECTION ON THESE YET. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 2, 2026, 11:53 AM
Thank you! Yes, Matt did tell me that. We just need to make sure the correction is on the WO's still. I appreciate you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Michelle Antinoja
dealer or external • Apr 2, 2026, 1:48 PM
@Alix M ADDED UPDATED WO
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:17 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:29 PM
@Michelle A Can you provide a correction for Warranty Repair 7? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 2, 2026, 2:29 PM
PA 2629360 is in draft status until we get the correction for Warranty Repair 7.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Michelle Antinoja
dealer or external • Apr 2, 2026, 3:56 PM
@Alix M the tech is not here today so I will update tomorrow once I am able to get the information from her.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 3, 2026, 4:13 PM
@Michelle A I am going to move this to PA info needed, once you provide the info, let me know and move it to the corrected folder. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Michelle Antinoja
dealer or external • Apr 3, 2026, 4:35 PM
@Alix M thank you! She was out again today. Hoping to check in with her Monday!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Michelle Antinoja
dealer or external • Apr 6, 2026, 9:28 AM
@Alix M TECH WAS BACK IN TODAY., SHE USED BARS KEEPERS FRIEND TO REMOVE THE MARKS ON THE SHOWER PAN.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 7, 2026, 7:01 AM
PA 2629360 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Apr 7, 2026, 8:20 AM
@Michelle A Warranty Repair 1: approved for 8 hours Warranty Repair 2: approved for 0.4 hour Warranty Repair 3: approved for 0.2 hour Warranty Repair 4: approved for part only Warranty Repair 5: approved for 0.4 hour per photos (requested 0.7 hour) Warranty Repair 6: approved for 0.5 hour Warranty Repair 7: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Aug 18, 2026, 3:54 PM
Claim 2780831 has been submitted for payment for Warranty Repair 2, 3, 5 and 7 since they are done based on this WO.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12767B/12767B.pdf
Alix Mongiat
processor • Aug 27, 2026, 2:46 PM
Claim 2780831 paid on check 3216368 for $175
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12767B/12767B.pdf
Processed summary
12767B
GRE 8220 • Alix • forest-river
Heat 22 • comments 16 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 2780831 paid on check 3216368 for $175
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 8 • 1 claims • 16 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

12767B
GRE 8220 • Alix • forest-river
Heat 22 • comments 16 • blocker Ready to close
Claim 2780831 paid on check 3216368 for $175
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

12767B
GRE 8220 • Alix • forest-river
Heat 22 • comments 16 • last actor processor
Claim 2780831 paid on check 3216368 for $175
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 12767B • GRE 8220 • heat 22
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