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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12729 • GRE 8220.
Alix Mongiat
processor • Apr 13, 2026, 8:22 AM
@Michelle A Warranty repair 1: just confirming you are not asking to replace the lock right now?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Michelle Antinoja
dealer or external • Apr 14, 2026, 10:02 AM
@Alix M CORRECT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 14, 2026, 10:55 AM
PA 2639009 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 14, 2026, 12:05 PM
@Michelle A From FR: can you advise if the gray sealant was applied by the dealership? Did the tech take a photo showing the leak down the side of the unit? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Michelle Antinoja
dealer or external • Apr 14, 2026, 4:37 PM
@Alix M i believe the photo close up of the unit is supposed to be the photo of the water running down. The tech that inspected this is out. I believed that the caulk was the customer trying to prevent further water but I am not sure. I will get with the tech tomorrow as he was out sick today.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Michelle Antinoja
dealer or external • Apr 14, 2026, 4:38 PM
@Alix M I believe this is supposed to be the photo of where water was running. but I will verify.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/WO_12729_JOB_WARR02_2026.03.27_09.37.11.jpg
Michelle Antinoja
dealer or external • Apr 15, 2026, 9:18 AM
@Alix M I got with the tech this morning, he did not apply the gray sealant. That was applied by the owner of the unit we assume to stop the leak. But there is where the tech fixed the leak. and I did verify that the photo I tagged you in close up of the unit was to show the water dripping down. If you look at the bottom right of the photo you can see some of the dry dripping.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 15, 2026, 10:12 AM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 15, 2026, 12:47 PM
@Michelle A From FR: hello, I am not seeing that in the photos, we would need photos showing the water going past the rail and dripping down the sidewall. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 22, 2026, 6:42 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Michelle Antinoja
dealer or external • Apr 22, 2026, 9:18 AM
@Alix M My tech had fixed it. There is not further photos on this. I thought I had replied about this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 22, 2026, 9:28 AM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • Apr 23, 2026, 12:32 PM
@Michelle A Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: denied - We respectfully deny this request as the pictures are not showing a defect. Customer maitenance is to be performed on seals every 6 months after ownership, the unit has been retail sold for 10 months. This is regular maintenance and not a warranty issue. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/12729/12729.pdf
Kaitlyn Reinwand
dealer or external • Apr 30, 2026, 12:23 PM
@Alix M DATE IN: 09/15/2025 (UNIT WAS HERE FOR STORAGE) DATE COMPLETED: 04/27/2026 PARTS USED: NO PARTS USED ON THIS WARRANTY CLAIM. FINAL RO IS THE ONE THAT IS UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12729/12729.pdf
Alix Mongiat
processor • Apr 30, 2026, 2:04 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12729/12729.pdf
Alix Mongiat
processor • May 7, 2026, 9:21 AM
This paid on check 3151865 for $42
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/12729/12729.pdf
Processed summary
12729
GRE 8220 • Alix • forest-river
Heat 18 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3151865 for $42
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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