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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12688 • GRE 8220.
Alix Mongiat
processor • Sep 11, 2025, 11:51 AM
PA 2432041 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Sep 11, 2025, 1:40 PM
@Kaitlyn R Warranty Repair 3: denied- schwintek slide replaced on claim 2273036 dealer responsible for the install
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Sep 12, 2025, 2:26 PM
@Kaitlyn R Warranty Repair 2: Thank you for contacting Lippert Customer Care Center. Can you please provide photo from top view of the awning fabric showing the failure ?  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Kaitlyn Reinwand
dealer or external • Sep 16, 2025, 12:03 PM
@Alix M uploaded requested photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Sep 16, 2025, 1:26 PM
Added. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Sep 30, 2025, 9:06 AM
Sent follow up as I have not heard anything back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Sep 30, 2025, 11:47 AM
@Kaitlyn R Warranty Repair 1: approved- Case Number: 6249493 VIN: N4016461 Hello Gretchen Gonzalez, Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new pitch arm and 0.5 hours of labor. Warranty Repair 2: approved for one new awning fabric and 1.5 hours of labor Warranty repair 3: denied schwintek slide replaced on claim 2273036 dealer responsible for the install Warranty Repair 5: approved for part only goodwill parts only dealer installed slide system on claim referenced on line 3 Warranty Repair 6: approved for 0.2 hour Warranty Repair 7: approved for 0.1 hour Warranty Repair 8: approved for 0.3 hour 1x dealer goodwill you have received emails regarding this previously Warranty Repair 9: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Kaitlyn Reinwand
dealer or external • Jan 27, 2026, 10:25 AM
@Alix M DATE IN: 09/08/2025 DATE COMPLETED: 01/15/2026 PARTS USED: WARR01: 8220C67VR - REPLACMENT PITCH ARM COST: 140.37 QTY: 1 WARR02: 82207596- AWNING LED POWER BLACK COST: 335.38 QTY: 1 WARR05: 82203095- USB PORT COST: 4.09 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Bonnie Korte
dealer or external • Jan 27, 2026, 11:29 AM
@Alix M invoices uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Jan 27, 2026, 12:07 PM
This has been submitted for payment. @Kaitlyn R @Bonnie K Just a reminder the Warranty Repair 3 was denied and should be removed from warranty on the final ro. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Alix Mongiat
processor • Feb 3, 2026, 1:20 PM
This paid on 1/27/26 on check 3102841 for $1,527.05
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12688/12688.pdf
Processed summary
12688
GRE 8220 • Alix • forest-river
Heat 19 • comments 11 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/27/26 on check 3102841 for $1,527.05
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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