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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12664 • GRE 8220.
Alix Mongiat
processor • Feb 10, 2026, 10:44 AM
@Michelle A How much labor time are you requesting?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/Print Claim 967881 (1).pdf
Alix Mongiat
processor • Feb 10, 2026, 10:45 AM
PA 928573 is in draft status until we get labor time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/Print Claim 967881 (1).pdf
Michelle Antinoja
dealer or external • Feb 10, 2026, 11:07 AM
@Alix M requesting 1.5hr i apologize for not adding it before.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Feb 10, 2026, 11:32 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Feb 10, 2026, 11:33 AM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Feb 11, 2026, 7:54 AM
@Michelle A This has been approved for 0.7 hours flat rate (requested 1.5 hour) @Matt F Let me know if you need me to go back on this. If we could get a breakdown of diagnostics/labor I would have more to go on. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Michelle Antinoja
dealer or external • Feb 17, 2026, 3:51 PM
@Alix M DATE IN: 9/4 DATE START:11/12 DATE COMPLETED: 11/20 pARTS:816227012944 - CONVERTER/CHARGER-DECKMOUNT-55 AMP DC OUTPUT (15 AMP AC POWER CORD)-AUTO DETECT - QTY: 1 - PRICE:331.20 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Bonnie Korte
dealer or external • Feb 17, 2026, 4:05 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Feb 18, 2026, 11:51 AM
@Michelle A Price on part should only be $302.32 based on the invoice plus markup.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Feb 18, 2026, 11:52 AM
Claim 967881 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Michelle Antinoja
dealer or external • Feb 18, 2026, 12:09 PM
@Alix M I don't do anything with pricing. All i can do is give you what my system says.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Bonnie Korte
dealer or external • Feb 18, 2026, 1:21 PM
@Alix M ok thanks
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Bonnie Korte
dealer or external • Feb 23, 2026, 3:38 PM
@Alix M 4204651692619434630109355121019215 TO RETURN THE PART
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Bonnie Korte
dealer or external • Feb 23, 2026, 3:38 PM
@Alix M 4204651692619434630109355121019215 $7.87 TO RETURN THE PART
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Feb 23, 2026, 8:11 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Mar 23, 2026, 5:22 PM
@Michelle A Part returned from supplier converter has tested good. The part, shipping and handling fee have been denied, labor will be paid. If you would like the part returned please supply a return label to vcb@granddesignrv.com. *****We hold parts for 10 days*****
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Mar 31, 2026, 9:00 AM
@Michelle A @Kaitlyn R Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
ANNA FREEMAN
dealer or external • Apr 10, 2026, 12:55 PM
@Alix M On this warranty payment, we were approved for a total of $356.58. They only paid us for the labor portion, which was $98.00. I will not be processing this check until I get confirmation that we will be getting the difference owed to us. Could you please reach out to them to advise us what to do? I have uploaded both the check stub and the warranty claim for your reference. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/974803.pdf
Alix Mongiat
processor • Apr 10, 2026, 2:12 PM
@ANNA F The converter tested good, that is why you were not paid for this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Alix Mongiat
processor • Apr 10, 2026, 2:12 PM
I commented on the WO under my original comment stating the converter tested good.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/974803.pdf
Alix Mongiat
processor • Apr 14, 2026, 12:17 PM
This paid on 4/1/26 on check 646108 for $98
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12664/12664.pdf
Processed summary
12664
GRE 8220 • Alix • grand-design
Heat 21 • comments 21 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/1/26 on check 646108 for $98
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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