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Focused evidence thread

Thread evidence for 12606B • GRE 8220.
Alix Mongiat
processor • Sep 3, 2025, 4:32 PM
PA 893415 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 5, 2025, 11:28 AM
@Chris B Grand Design is once again asking me to separate panels and decking on to different lines. "If panels or anything interior needs to be replaced please add that to a separate line."
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Sep 5, 2025, 11:34 AM
Write this: Per my supervisor, the panels and decking are part of this repair, they are not a separate repair, so they will stay on the same line.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Kaitlyn Reinwand
dealer or external • Sep 5, 2025, 1:37 PM
@Chris B Per Matt, I am also to notify you that they are not authorizing the complete labor that is requested per our flat rates for the roof and decking repairs.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 8, 2025, 7:56 AM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 8, 2025, 10:25 AM
@Kaitlyn R @Chris B @Matt F From GD: Per my management decking has it's own flat rate and needs to be added to a separate line. I can only approve flat rate for the roof which is 26 hours.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Sep 8, 2025, 10:44 AM
Response: From my Supervisor: Decking may have its own flat rate, but it not a separate repair, so is does not belong on a separate line. Each line represents a different repair. This does not apply. The decking will remain on the same line.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Matt Ferkey
dealer or external • Sep 8, 2025, 10:48 AM
@Chris B Just FYI, there is a rash of these units. GD switched roof systems to Alpha and they are required to use primer on any of the plastic items the sealant touches. They didn't, that is why the sealant is peeling off and doesn't have adhesion. It is a workmanship defect.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Sep 8, 2025, 10:49 AM
Good info. Thanks bud.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 8, 2025, 10:51 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 9, 2025, 4:07 PM
@Kaitlyn R @Chris B @Matt F From GD: last attempt *Please hold all parts for a minimum of 30 days after the claim is paid* I'm not trying to be difficult but this will not get approved by my manger with the decking included in the roof replacement line.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Sep 9, 2025, 4:58 PM
Per Section 7.12 – Warranty Charge Backs of Grand Design’s Service and Parts Policy & Procedure Manual, overlapping or stacked labor operations are not permitted and may result in charge backs. Splitting a single repair into two lines would fall under that category. The Dealer Portal’s multi-line function is designed for separate operations, not to divide one repair. To remain compliant with Grand Design’s policies, we will keep this repair on a single line with proper documentation. Thank you for your understanding,
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Sep 9, 2025, 4:58 PM
Here is your reply
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Sep 9, 2025, 5:00 PM
You can remove the bold please - this was auto generated by our system.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 10, 2025, 9:21 AM
Added notes on to claim. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 11, 2025, 9:57 AM
@Chris B @Kaitlyn R @Matt F This was approved by Michael Shearer for 27.3 hours (requested 49 hours) 26 hours for roof 0.3 hour for solar port/attic vent replacement 1 hour for decking It appears they separated everything themselves on the PA.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 11, 2025, 9:59 AM
I am leaving this in PA Pending until I talk with Chris.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 18, 2025, 9:15 AM
@Matt F @Kaitlyn R I am moving this to PA Information Needed as I saw that Matt had emailed Grand Design. Please comment once you hear back from them. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Sep 30, 2025, 12:50 PM
Any movement on this one?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 6, 2025, 2:09 PM
Following up on this again.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Kaitlyn Reinwand
dealer or external • Oct 8, 2025, 8:06 PM
@Alix M I SPOKE TO MATT ABOUT THIS ONE. IF THEY NEED ME TO BREAK DOWN THE LINES THE WAY THAT THEY WANT IT TO BE I CAN. BUT, MATT WANTS THE LABOR FOR THE COMPLETE INSTALL THAT WAS REQUESTED APPROVED. THE CONVERSATION DID NOT LEAD TO ANYTHING.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:59 AM
@Kaitlyn R They already broke it down. Amounts approved are stated above, but here they are again. They approved based on GD's flat rate. 26 hours for roof 0.3 hour for solar port/attic vent replacement 1 hour for decking If you approve this, we can move I can move this to approved.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Kaitlyn Reinwand
dealer or external • Oct 9, 2025, 11:30 AM
@Alix M WE WILL NOT BE MOVING FORWARD WITH THE AMOUNT THAT THEY HAVE APPROVED. WE NEED TO GO BACK AND ARGUE WITH THEM UNDER THE WISCONSIN STATE LAW FOR MORE LABOR.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 9, 2025, 12:55 PM
I have sent Grand Design the letter requesting more time per the state of WI law.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 10, 2025, 8:27 AM
@Kaitlyn R @Matt F @Chris B From GD: Good afternoon   This was approved per our Grand design flat rate manual.     Thank you!   Ashley Batiste
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Matt Ferkey
dealer or external • Oct 20, 2025, 3:32 PM
@Chris B How many more days before this is approved due to unresponsive? We need to provide the customer with an update.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Oct 20, 2025, 3:36 PM
17 more days according to our 1st communication with GD.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 22, 2025, 4:18 PM
Should I be leaving this in PA info needed? Or can we move to approved?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Matt Ferkey
dealer or external • Oct 23, 2025, 10:20 AM
@Alix M @Kaitlyn R Here is the response from Dan Kussow, He makes it seem they have approved more than you have stated... I have reviewed the pre-auth for this unit, per the VIN, the roof measurement is 26 ft long. Grand Design RV, in their flat rate manual, uses a rate of 1 hour per linear foot to calculate warranty labor costs for R & R of the roof membrane, which includes the removal and reinstallation of all extrusions, resealing of the unit, and installation of luan underlayment. This would calculate to 26 hrs. for this operation. We have approved you for 31 hrs. of the requested 37 hrs. R & R of roof decking in the same flat rate manual is 1 hr. per sheet. We have approved you for 2 sheets for 4 hrs., which is what you requested. We've been working with you to adjust our hours above our own flat rate manual. This pre-auth is approved for the adjusted hours. If you feel your dealership cannot do the work due to timeline or shop restrictions, please don't hesitate to let us know, and we will work with the customer to resolve their concern.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 23, 2025, 12:45 PM
@Matt F @Kaitlyn R This is only approved in GD's system for 26 hours, so I am not sure where he is seeing it approved for 31 hours. You requested a total of 49 hours for this roof replacement, not 37. Are you thinking this is a different WO? There is another one we were working on too.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 23, 2025, 12:45 PM
I have printed the PA and added it to this folder so you can see.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Chris Balderrama
processor • Oct 23, 2025, 12:47 PM
Matt heard from the rep yesterday that they were going to up it to 31 hours
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 23, 2025, 1:58 PM
@Chris B I will keep an eye on it, but I do not see it changed in the system yet. The numbers they referenced doesn't line up with this PA, so that is why I questioned it. They are more aligned with another roof replacement WO as we requested 49 hours on this one and the other WO was around 31 hours. Just wanted to be sure it was this WO.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 23, 2025, 1:59 PM
@Chris B I will keep an eye on it, but I do not see it changed in the system yet. The numbers they referenced don't line up with this PA, so that is why I questioned it. They are more aligned with another roof replacement WO as we requested 49 hours on this one and the other WO was around 31 hours. Just wanted to be sure it was this WO.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 23, 2025, 1:59 PM
@Chris B I will keep an eye on it, but I do not see it changed in the system yet. The numbers they referenced don't line up with this PA, so that is why I questioned it. They are more aligned with another roof replacement WO as we requested 49 hours on this one and the other WO was around 36 hours. Just wanted to be sure it was this WO.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 27, 2025, 8:39 AM
@Chris B @Matt F This is still only approved for the 26 hours for the R&R of membrane and 1 hour for decking and 0.3 for inspect the damage to vent and solar port.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 28, 2025, 8:59 AM
@Chris B @Matt F I have updated the requested times and resubmitted. I will let you know what they come back with.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Oct 28, 2025, 3:08 PM
@Matt F @Kaitlyn R @Chris B This has been approved for the following: R&R roof membrane - 26 hours R&R decking - 6 hours R&R ceiling panels and batten trim - 6 hours Vent/Solar Port - 0.3 hour TOTAL- 38.3 hours (Requested 49 hours)
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Kaitlyn Reinwand
dealer or external • Feb 13, 2026, 3:44 PM
@Alix M DATE IN: 09/03/2025 DATE STARTED: 01/28/2026 DATE COMPLETED: 02/13/2026 ***TOOK SO LONG BECAUSE WE ONLY DO ROOFS IN THE WINTER*** PARTS USED: 677917008032- TPO DIFLEX ll ROOF COST: 410.13 QTY: 1 822020945- SOLAR ROOF BOX COST: 32.18 QTY: 1 014717401388- PLUMBING VENT COST: 4.04 QTY: 1 756815008754- MUSHROOM VENT COST: 8.23 QTY: 1 677917000333- DICOR- COST: 6.80 QTY: 12 677917000661- DICOR COST: 6.93 QTY: 1 677917000333- DICOR COST: 6.80 QTY: 12.00 811878016181- GARNISH- WHITE COST: 7.96 QTY: 3 822040189- SPEAKER COVER COST: 8.30 QTY: 1.00 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Bonnie Korte
dealer or external • Feb 13, 2026, 5:19 PM
@Alix M INVOICES UPLOADED HOME DEPOT PLYWOOD 99.79 129.73 HOME DEPOT LUAN 83.02 107.92
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Feb 16, 2026, 9:11 AM
Claim 967258 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Feb 19, 2026, 1:01 PM
@Kaitlyn R @Bonnie K 920005 - please advise what was wrong with the speaker that it needed replacing?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Kaitlyn Reinwand
dealer or external • Feb 19, 2026, 2:44 PM
@Alix M PLEASE REMOVE THE SPEAKER FROM THE CLAIM. IT WAS SUPPOSED TO GO ON THE MONTHLY INTERNAL AS THE TECHNICIAN ACCIDENTALLY BROKE IT WHEN HE WAS REMOVING IT. MY APOLOGIES.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Feb 19, 2026, 3:06 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Alix Mongiat
processor • Feb 26, 2026, 9:03 AM
This paid on 2/26/26 on check 641272 for $6,368.18 Part prices were reduced to match GD prices
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12606B OEM CB/12606B.pdf
Processed summary
12606B
GRE 8220 • Alix • grand-design
Heat 49 • comments 45 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 2/26/26 on check 641272 for $6,368.18 Part prices were reduced to match GD prices
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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