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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12554 • GRE 8220.
Alix Mongiat
processor • Aug 18, 2025, 5:14 PM
PA 889065 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 19, 2025, 3:39 PM
@Kaitlyn R From GD: do you have any pictures of it off?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 4:20 PM
@Alix M THIS PICTURE IS SHOWING THE CENTER BEARING BUDDY BEING MISSING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/685d721604c15.jpg
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 4:21 PM
@Alix M I JUST TAGGED YOU IN A PICTURE SHOWING THE CENTER BEARING BUDDY BEING MISSING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 19, 2025, 4:43 PM
Kaitlyn Reinwand I have that one on the claim already, so I’ll see what exactly they are looking for.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 19, 2025, 4:44 PM
@Kaitlyn R I have that one on the claim already, so I’ll see what exactly they are looking for.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 19, 2025, 4:45 PM
This is already on the claim. I asked if they are needing something else.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/685d721604c15.jpg
Alix Mongiat
processor • Aug 21, 2025, 9:24 AM
@Kaitlyn R From GD: the bearing buddy shows it is still intact and not fallen. Lippert will need one showing it fell off. -I have the photo of the wheel on the claim, so I am not sure if you can get more photos? Or circle that part since I am really not sure what they are looking at?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 21, 2025, 9:25 AM
Maybe upload a photo of what is should look like.. this is a new guy at GD that I haven't dealt with before.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Kaitlyn Reinwand
dealer or external • Aug 25, 2025, 2:21 PM
@Alix M THE TIRE IS MISSING THE CENTER BEARING BUDDY CAP.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 25, 2025, 5:55 PM
Added notes. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Aug 26, 2025, 2:26 PM
@Kaitlyn R This has been approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Kaitlyn Reinwand
dealer or external • Sep 9, 2025, 12:13 PM
@Alix M DATE OF COMPLETION: 9/9/25 PARTS USED: 82200100- TIRE COVER CHROME CENTER SNAP IN COST: 1.42 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Bonnie Korte
dealer or external • Sep 9, 2025, 2:30 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Sep 10, 2025, 9:26 AM
Claim 929152 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Alix Mongiat
processor • Sep 29, 2025, 8:42 AM
This paid on 9/24/25 on check 622028 for $91.56
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12554/12554.pdf
Processed summary
12554
GRE 8220 • Alix • grand-design
Heat 18 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 9/24/25 on check 622028 for $91.56
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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