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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12514 • GRE 8220.
Alix Mongiat
processor • Apr 8, 2026, 4:09 PM
PA 940961 is in draft status. I have reached out to Grand Design as I cannot pull up a labor code for job 6.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 8, 2026, 4:53 PM
@Michelle A Just a heads up, this may sit here for a little bit. I guess Grand Design is updating the recall for Job 6 and I don't have a labor code available to select until they add one.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 8, 2026, 4:55 PM
I just uploaded the email from them if you want to review. I am not sure if it will change what needed to be done for a correction or not.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/12514/12514.pdf
Michelle Antinoja
dealer or external • Apr 8, 2026, 4:56 PM
@Alix M this repair had been done back in August, we were waiting to submit until work was done, and now CMR is refusing remaining work to be done. So that will be fine, we did what was requested of us at the time, but I don't foresee him bringing it back if the stuff changes.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 27, 2026, 10:07 AM
Sent a follow up email to Grand Design on this to see where they are at with the recall. I did mention again that the work was already done base off of the previous recall instructions.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 27, 2026, 12:21 PM
PA 940961 has been submitted for approval. Grand Design instructed me to enter Job 6 under a U-bolt labor code (130001) since the recall work has already been done and there is still no update on the new recall instructions.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/12514/12514.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 12:23 PM
@Alix M thank you!
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 27, 2026, 2:52 PM
@Michelle A Job 2: approved for 0.5 hour Job 6: approved for 1.8 hours
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 27, 2026, 2:53 PM
*Please hold all parts for a minimum of 30 days after the claim is paid*
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12514/12514.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 3:16 PM
@Alix M ok this has been completed. do you just need dates? this has been done since 9/8/2025
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:34 AM
That's fine. I will get this submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 28, 2026, 11:09 AM
@Michelle A @ANNA F I need the final RO for this actually. Please make sure it reflects the correct parts as I see the plates are listed on the parts however, the correction for Job 6 states they were not replaced.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 28, 2026, 11:11 AM
Claim 983874 is in draft status until we get correct final RO
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 11:26 AM
@Alix M UPLOADED UPDATED WO WITH PART REMOVED.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 28, 2026, 12:28 PM
@Michelle A Sorry- shouldn't there be 36 screws for the step brackets and not just 18?
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 12:36 PM
@Alix M THERE IS ONLY 2 BRACKETS AND EACH BRACKET TAKES 9 SCREWS.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 28, 2026, 12:39 PM
@Michelle A Okay, I thought I remembered typically 36 screws. Thanks for the clarification!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 28, 2026, 12:43 PM
Claim 983874 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/12514.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 1:00 PM
@Alix M NO WORRIES! i HAD TO DOUBLE CHECK AS WELL.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/12514.pdf
Alix Mongiat
processor • Apr 30, 2026, 11:04 AM
This paid on 4/29/26 on check 650007 for $560.72
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/12514.pdf
Processed summary
12514
GRE 8220 • Alix • grand-design
Heat 22 • comments 20 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/29/26 on check 650007 for $560.72
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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