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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
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193
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31
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1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12513B • GRE 8220.
Alix Mongiat
processor • Oct 9, 2025, 10:22 AM
@Kaitlyn R Tag for Job 3 is not legible, do you have another photo? Also need photos for Job 4 per labor code. Submitting without photos for now.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Oct 9, 2025, 11:50 AM
@Kaitlyn R Job 3: PLEASE PROVIDE A CLEARER PHOTO OF THE LIPPERT TAG Job 4:PLEASE PROVIDE A PHOTO OF THE ISSUE
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Oct 9, 2025, 11:52 AM
Forgot to comment- PA 2462495 has been submitted for approval. FR requested information above.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Oct 22, 2025, 4:17 PM
@Kaitlyn R @Michelle A Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Kaitlyn Reinwand
dealer or external • Oct 23, 2025, 2:51 PM
@Alix M WORK WILL BE COMPLETED IN SPRING AS THE CUSTOMER IS OUT OF STATE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Oct 29, 2025, 8:47 AM
Thank you. Just a reminder that we do not have approval as we need the following: Job 3: PLEASE PROVIDE A CLEARER PHOTO OF THE LIPPERT TAG Job 4:PLEASE PROVIDE A PHOTO OF THE ISSUE
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • May 5, 2026, 8:51 AM
@Kaitlyn R Do you have this on the schedule yet? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 7:51 PM
Dustin Lucas do you know if you have this work order scheduled yet?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Kaitlyn Reinwand
dealer or external • May 19, 2026, 10:47 AM
@Alix M DUSTIN IS WORKING ON GETTING THIS CUSTOMER SCHEDULED. AS OF RIGHT NOW THEY ARE STILL OUT OF STATE AND WANT TO BE PRESENT WHEN THE WORK IS COMPLETED.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Kaitlyn Reinwand
dealer or external • Jun 16, 2026, 9:49 AM
@Alix M DUSTIN ADDED CLEARER PHOTOS OF THE AWNING LABEL
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jun 16, 2026, 10:18 AM
@Kaitlyn R What about photos for Job 4? I have to re-enter this as it expired but don't want to re-enter without all the information they requested.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Kaitlyn Reinwand
dealer or external • Jun 16, 2026, 10:29 AM
@Dustin L CAN YOU FIND A PICTURE FOR ALIX?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:12 AM
@Michelle A Following up on photos for job 4.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Dustin Lucas
dealer or external • Jun 23, 2026, 10:22 AM
@Alix M Pictures uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jun 23, 2026, 11:04 AM
@Dustin L I don't see photos of job 4 in here. We need photos to get this approved. This is the showerhead.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jun 23, 2026, 11:05 AM
PA 2719121 is in draft status until we get photos of Job 4 as requested.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:11 AM
@Dustin L @Michelle A Following up on photos for job 4. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Dustin Lucas
dealer or external • Jul 2, 2026, 2:38 PM
@Alix M PICS UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 2, 2026, 3:20 PM
PA 2719121 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 2, 2026, 3:21 PM
Thanks. Please remember to move the folder to information corrected when you get us the information we needed.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 6, 2026, 8:33 AM
@Michelle A @Dustin L From FR: PLEASE SUBMIT A PHOTO OF THE ENTIRE SHOWER HEAD
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 8, 2026, 9:05 AM
@Michelle A @Dustin L Job 3: Denied- PER VENDOR Case Number: 6926295 VIN: TS235053 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to this being deemed as damage, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim. The pitch arm was shoved through the bottom of the outer arm, which happens with excessive force/weight on the awning Job 4: PLEASE SUBMIT A PHOTO OF THE ENTIRE SHOWER HEAD
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
ANNA FREEMAN
dealer or external • Jul 15, 2026, 12:32 PM
@Alix M PHOTO UPLOADED FOLDER MOVED TO CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 15, 2026, 12:34 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 15, 2026, 2:41 PM
@ANNA F @Michelle A @Dustin L From Forest River: MY APOLOGIES FOR NOT BEING MORE SPECIFIC, I MEANT THE ENTIRE SHOWER ASSEMBLY NOT JUST THE HEAD.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 24, 2026, 8:50 AM
@Matt F Tagging you as well.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Randall Boggs
dealer or external • Jul 29, 2026, 12:01 PM
@Alix M Dustin is scheduling mobile service for a different repair on this one and will attempt to get photos at that time. How much time is left to claim this one?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Jul 29, 2026, 12:38 PM
@Randall B We just need a photo of the entire shower assembly. When is the unit schedule for? I can note back to FR that this is scheduled and will get photos then so they don't deny it.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Randall Boggs
dealer or external • Jul 29, 2026, 12:55 PM
@Dustin L Did you get this on the schedule? If so, please reply back and tag Alix. THX
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Dustin Lucas
dealer or external • Jul 29, 2026, 1:49 PM
@Alix M SCHEDULED FOR AUGUST 7TH NOTE ON RO FOR JOE TO GET PICS OF ENTIRE SHOWER ASSEMBLY
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Dustin Lucas
dealer or external • Aug 8, 2026, 4:01 PM
@Alix M PICTURES OF SHOWER ASSEMBLY UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Aug 10, 2026, 9:05 AM
@Dustin L Added. Please make sure you are moving the WO folders to folder #4 once you provide the information we requested. This will help insure nothing gets missed. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Aug 10, 2026, 12:05 PM
@Dustin L @Destinee M @Randall B @Matt F Job 3: denied - deemed as damage Job 4: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Aug 10, 2026, 12:05 PM
It appears this is done, moving to Ready to submit. Please upload the final RO showing parts used along with invoice.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Aug 12, 2026, 9:39 AM
Following up on the invoice for the hose for Job 4. This was not ordered from FR under the VIN or WO so I cannot pull it. Without an invoice, I can only claim $1.40. Please let me know how you want me to proceed. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 10:44 AM
@Alix M TRYING TO FIND INVOICE, WILL COME BACK TO THIS.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Destinee McGinley
dealer or external • Aug 12, 2026, 11:01 AM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/HOSE INVOICE.pdf
Alix Mongiat
processor • Aug 12, 2026, 11:15 AM
This has been submitted for payment. Part price is only claimable at $9.17
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Alix Mongiat
processor • Aug 27, 2026, 2:44 PM
Claim 2719121 paid on check 3216368 for $37.17
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
Processed summary
12513B
GRE 8220 • Alix • forest-river
Heat 51 • comments 39 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 2719121 paid on check 3216368 for $37.17
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

12513B
GRE 8220 • Alix • forest-river
Heat 51 • comments 39 • blocker Ready to close
Claim 2719121 paid on check 3216368 for $37.17
Open claim

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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No active processor blocker rows are available right now.
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