iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12510 • GRE 8220.
Alix Mongiat
processor • Aug 18, 2025, 5:01 PM
PA 889057 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 19, 2025, 3:37 PM
@Kaitlyn R From GD: did lci tell you to install longer sensors, and if so, what was the case number when you call ed them
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 4:02 PM
@Alix M WE DID NOT TALK TO LCI. THE TECHNICIAN IS THE ONE THAT RECOMMENDED THE LONGER SENSOR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 19, 2025, 4:48 PM
Added notes. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 21, 2025, 9:18 AM
@Kaitlyn R from GD: you are going to have to split the line for each a/c and use the correct pictures for both a/c
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 21, 2025, 9:18 AM
Can you please update the RO and label the photos accordingly and I will get this entered the way they want it? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Aug 21, 2025, 10:38 AM
@Alix M THE MOBILE ADVISOR IS GOING TO GET WITH THE TECHNICIAN TO SEPERATE THE LINES AND THE PICTURES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 22, 2025, 8:50 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Aug 25, 2025, 2:19 PM
@Alix M ADDED UPDATED WORK ORDER WITH THE LINES SPLIT UP
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 25, 2025, 5:53 PM
@Kaitlyn R I need photos labeled for each separate job. Also confirming you are requesting 1.25 hours for each line separately.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Aug 28, 2025, 10:17 AM
@Alix M UPDATED THE PICTURES. YES. 1.25 PER LINE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Aug 28, 2025, 10:50 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Sep 3, 2025, 10:59 AM
@Kaitlyn R This was approved for 1.25 hours each. (2.5 hours total)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Sep 8, 2025, 11:21 AM
@Alix M JUST A HEADS UP... I JUST GOT OFF THE PHONE WITH GRAND DESIGN REGARDING THIS UNIT. THE AUTHORIZATION ON THIS UNIT MAY BE CHANGING TO A CONTROLLER AND THERMOSTAT SWAP ON BOTH AIR CONDITIONERS. THEY ARE GOING TO NOTIFY US EITHER LATER TODAY OR TOMORROW.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
ANNA FREEMAN
dealer or external • Sep 18, 2025, 12:19 PM
@Alix M @Kaitlyn R I just spoke with Rodney @ GD he is going to approve both Ac's for replacement control boards and thermostats. He needs us to resubmit an updated correction before he can approve it. I have uploaded an updated R.O and moved it to corrected. He will be doing the same for R.O # 12499, I will update and resubmit that R.O as well.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Sep 18, 2025, 12:56 PM
@ANNA F @Kaitlyn R Should I be requesting 2.5 hours for each line? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
ANNA FREEMAN
dealer or external • Sep 18, 2025, 1:25 PM
@Alix M YES, 2.5. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Sep 18, 2025, 2:32 PM
Sounds good. I tried to save this and it sent over to GD without me updating this. I have asked Rodney to revise it back to me. Once he does I will correct this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Sep 19, 2025, 9:38 AM
This has been updated and submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Sep 19, 2025, 10:55 AM
@ANNA F @Kaitlyn R This has now been approved at 2.5 hours each.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Kaitlyn Reinwand
dealer or external • Nov 6, 2025, 6:32 PM
@Alix M date of completion: 10/16 parts used: line 1: 8220710547 - ac thermostat cost: 36.11 qty: 1 822010548- ac controller cost: 45.41 qty: 1 line 2: 8220710547- ac thermostat cost: 36.11 qty: 1 822010548- ac controller cost: 45.41 qty: 1 @Bonnie K please upload invoices and a copy of the final RO. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 12:13 PM
Bonnie, I uploaded copies of the invoices, but we'll still need the final copy.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 10:40 AM
@Alix M FINAL HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Nov 12, 2025, 4:04 PM
Claim 945907 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Alix Mongiat
processor • Nov 20, 2025, 10:22 AM
This paid on 11/19/25 on check 629660 for $965.27
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf
Processed summary
12510
GRE 8220 • Alix • grand-design
Heat 29 • comments 25 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 11/19/25 on check 629660 for $965.27
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops