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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12506 • GRE 8220.
Alix Mongiat
processor • Aug 6, 2025, 1:32 PM
PA 885795 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 7, 2025, 1:29 PM
@Kaitlyn R Job 1: Please provide pictures of the Law Tags.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Kaitlyn Reinwand
dealer or external • Aug 11, 2025, 2:50 PM
@Alix M ADDED LAW TAG
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 11, 2025, 5:13 PM
Added photos. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 15, 2025, 12:24 PM
@Kaitlyn R Thank you for reaching out to Lippert. I'm sorry about the delayed response. At this time Lippert will request that a sublet repair quote be obtained and submitted, as it appears that this can be repaired rather than replaced. Below are two companies that LCI would recommend if there is not a local company to contact. 1. Creative Colors International PH: 1-800-933-2656 www.creativecolorsintl.com 2. Fibrenew PH: 1-800-345-2951 Once the quote is obtained and submitted, LCI will continue to review this case. Own Your Own Mobile Leather Repair Franchise | We Can Fix That Mobile franchise opportunity for motivated entrepreneurs to own a leather & vinyl repair franchise with unlimited income & growth potential. CASE 6125745
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 22, 2025, 8:50 AM
Following up on this. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Kaitlyn Reinwand
dealer or external • Aug 27, 2025, 2:08 PM
@Alix M added photo of sublet amount
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 27, 2025, 4:59 PM
@Kaitlyn R I don't see a photo of the sublet in here.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Kaitlyn Reinwand
dealer or external • Aug 28, 2025, 10:21 AM
@Alix M PHOTO FOR THE SUBLET FOR THE COUCH CUSHION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/Photo Aug 27 2025, 1 06 56 PM.jpg
Kaitlyn Reinwand
dealer or external • Aug 28, 2025, 10:22 AM
@Alix M I TAGGED YOU IN THE PHOTO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 28, 2025, 10:37 AM
Got it. It didn't upload until 5:10 last night. Must have been a slow upload. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Kaitlyn Reinwand
dealer or external • Aug 28, 2025, 10:46 AM
@Alix M IVE NOTICED THAT IT DOES THAT IF I DO IT FROM MY PHONE.. BUT ITS SO MUCH EASIER! HAHA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Aug 28, 2025, 10:54 AM
Glad it uploads eventually though! It's easier not having to be in front of a computer, for sure.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Kaitlyn Reinwand
dealer or external • Sep 9, 2025, 9:46 AM
@Alix M CAN WE GET AN UPDATE ON THIS ONE? THE CUSTOMER IS ITS BEEN A WHILE SINCE WE UPLOADED THE SUBLET REQUEST.. AND THERE IS STILL OTHER ITEMS THAT NEED TO BE ORDERED AND DONE OUTSIDE OF THE SEAT CUSHION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Sep 9, 2025, 10:45 AM
I have sent multiple requests for an update. Grand Design is waiting on a vendor response. Hopefully we will hear back today as it has been over 3 business days since they sent their 2nd request to the vendor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Sep 9, 2025, 1:16 PM
@Kaitlyn R Job 1: approved for sublet $75 Job 3: approved for 0.2 hours Job 2: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Kaitlyn Reinwand
dealer or external • Sep 22, 2025, 4:20 PM
@Alix M DATE OF COMPLETION: 9/11/2025 PARTS USED: JOB 2: 82200804- DOOR BAGAGE DRLUG 07 16X25 WHITE/BLACK RH&LH COST: 78.22 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Bonnie Korte
dealer or external • Sep 23, 2025, 10:22 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 11:49 AM
@Kaitlyn R For line 3 - are you not claiming any part on that line?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 11:50 AM
Submitted a partial claim 944787 for lines 1 & 2. Line 3 does not have a part charged out and it is getting close to the 60 day timeline, wanted to make sure they got 1 & 2 submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 11:59 AM
Submitted a partial claim 944787 for lines 1 & 2. Line 3 does not have a part charged out and it is getting close to the 60 day timeline, wanted to make sure they got 1 & 2 submitted. @Alix M, when this gets approved, if you haven't gotten the answer for line 3 you'll need to move it to the claim returned folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 11:59 AM
@Kaitlyn R For line 3 - are you not claiming any part on that line? Claim is going to go over 60 days very soon, so please let us know as soon as you can.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 10:52 AM
@Stephanie K THERE WAS NO PART WE TOOK IT OFF OF AN OLD PART SO ONLY LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Nov 10, 2025, 10:57 AM
Claim 945119 was submitted for Job 3. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Nov 13, 2025, 10:50 AM
Claim 944787 paid on 11/12/25 on check 628950 for $291.26
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Alix Mongiat
processor • Nov 20, 2025, 10:21 AM
Claim 945119 paid on 11/19/25 on check 629660 for $28
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12506/12506.pdf
Processed summary
12506
GRE 8220 • Alix • nucamp
Heat 30 • comments 26 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 945119 paid on 11/19/25 on check 629660 for $28
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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