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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12499 • GRE 8220.
Alix Mongiat
processor • Aug 18, 2025, 4:56 PM
PA 889051 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Aug 20, 2025, 9:53 AM
@Kaitlyn R From GD: did you contact LCI about these sensors?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Kaitlyn Reinwand
dealer or external • Aug 20, 2025, 11:11 AM
@Alix M WE DID NOT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Aug 20, 2025, 11:26 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Aug 21, 2025, 11:45 AM
@Kaitlyn R Job 1: approved for 1 hour (requested 2.5 hours) Job 2: approved for 0.2 hour (requested 0.5 hour) Job 3: approved for 0.5 hour Job 4: approved for 0.3 hour (requested 0.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Aug 21, 2025, 11:45 AM
@Kaitlyn R @Matt F Can you provide a breakdown of Job 1 so I can go back and attempt the full 2.5 hours? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Kaitlyn Reinwand
dealer or external • Sep 8, 2025, 11:22 AM
@Alix M JUST A HEADS UP... I JUST GOT OFF THE PHONE WITH GRAND DESIGN REGARDING THIS UNIT. THE AUTHORIZATION ON THIS UNIT MAY BE CHANGING TO A CONTROLLER AND THERMOSTAT SWAP ON BOTH AIR CONDITIONERS. THEY ARE GOING TO NOTIFY US EITHER LATER TODAY OR TOMORROW. APPARENTLY, THIS IS A COMMON SCENARIO WITH THESE UNITS.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12499/12499.pdf
Alix Mongiat
processor • Sep 8, 2025, 1:06 PM
Sounds good. Keep me posted!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12499/12499.pdf
ANNA FREEMAN
dealer or external • Sep 18, 2025, 12:27 PM
@Alix M @Kaitlyn R UPLOADED AN UPDATED R.O WITH CORRECTION FOR BOARD AND THERMOSTAT REPLACEMENT. AS REQUESTED BY G.D I SPLIT THE TWO AC'S OFF AND ADDED LINE #5 FOR THE SECOND AC. PER RODNEY WHEN THESE HAVE BEEN UPDATED ON THEIR END HE WILL APPROVE THEM AND WE CAN GET THE PARTS COMING. MOVED FOLDER TO CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12499/12499.pdf
Alix Mongiat
processor • Sep 18, 2025, 12:54 PM
@ANNA F @Kaitlyn R How much time should I be requesting for this? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Sep 18, 2025, 1:00 PM
I will get this updated and submitted for approval once I know how much time I should be requesting. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
ANNA FREEMAN
dealer or external • Sep 18, 2025, 1:24 PM
@Alix M 2.5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Sep 18, 2025, 2:31 PM
This one has been updated and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • Sep 19, 2025, 9:23 AM
@ANNA F @Kaitlyn R Job 1: approved for 2.5 hours case# 00871422 for parts and labor. Item # 710548 Description A/C CONTROLLER ENHANCED STD SINGLE ZONE (R32) Vendor Part # 2024031587 Item # 710547 Description A/C THERMOSTAT ENHANCED SINGLE ZONE FURRION (R32) Vendor Part # 2024031589 Item # 710557 Description A/C CONTROLLER ONLY SINGLE ZONE W/ HEAT PUMP LOW PROFILE FURRION Vendor Part # 2024031598 Job 2: approved for 0.2 hour Job 3: approved for 0.5 hour Job 4: approved for 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Dustin Lucas
dealer or external • Apr 21, 2026, 3:37 PM
@Alix M DATE IN 04 AUG 25 DATE COMPLETE 16 APRIL 26 PARTS USED LINE 1 710547 - A/C THERMOSTAT COST 36.11 QTY 1 710548 - A/C CONTROLLER COST 45.41 QTY 1 LINE 4 - 756815001472 - CHECK VALVE COST 21.39 QTY 1 LINE 5 710547- A/C THERMOSTAT COST 36.11 QTY 1 710548 - A/C CONTROLLER COST 45.41 QTY 1 @ANNA F PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12499/12499.pdf
Alix Mongiat
processor • May 5, 2026, 5:04 PM
@Dustin L Please remember to move these to Ready to Submit. This has been sitting in the approved folder since you commented. Moving to Ready to submit now.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12499/12499.pdf
Alix Mongiat
processor • May 5, 2026, 5:05 PM
@ANNA F Will need invoices and final RO. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12499/12499.pdf
ANNA FREEMAN
dealer or external • May 6, 2026, 8:19 AM
@Alix M @Dustin L INVOICES UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • May 6, 2026, 8:45 AM
@Dustin L Still need the final RO. I need GD to re-approve this so once I get the final RO I will send them an email as we only have 24 hours to submit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Dustin Lucas
dealer or external • May 6, 2026, 9:19 AM
@Alix M UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • May 6, 2026, 10:02 AM
Thank you! I have emailed GD to re-approve and will submit for payment once they do.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • May 7, 2026, 11:37 AM
Claim 986343 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12499/12499.pdf
Alix Mongiat
processor • May 18, 2026, 9:33 AM
This paid on 5/13/26 on check 652371 for $733.28
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12499/12499.pdf
Alix Mongiat
processor • May 18, 2026, 9:34 AM
Vacuum breaker part was reduced to GD cost.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12499/12499.pdf
Processed summary
12499
GRE 8220 • Alix • grand-design
Heat 30 • comments 24 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Vacuum breaker part was reduced to GD cost.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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