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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12497B • GRE 8220.
Alix Mongiat
processor • Sep 19, 2025, 2:17 PM
PA 898014 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Sep 23, 2025, 8:44 AM
@Kaitlyn R Job 1: approved for 0.3 hour Warranty Repair 3: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • May 5, 2026, 5:03 PM
@Kaitlyn R Has this work been completed? It has been approved since September. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jun 15, 2026, 3:31 PM
@Alix M We had been reaching out to this customer repeatedly to get the lock installed. He responded today stating that they do not want the lock repaired. The other item has already been repaired.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jun 26, 2026, 4:53 PM
@Alix M HOW SHOULD WE PROCEED WITH THAT.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jun 26, 2026, 4:55 PM
@Michelle A When was the other item repaired? If it's past 30 days, Grand Design won't pay it. When some jobs are completed on WO's but you are waiting for others and you're unsure if it will be a while, we should do partial claims on WOs.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jun 26, 2026, 5:09 PM
PROBABLY IN 2025
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jun 26, 2026, 5:10 PM
@Alix M PROBABLY IN 2025
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jun 29, 2026, 9:24 AM
@Chris B @Heidi H Do we attempt to submit this? I don't see Grand Design paying this.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Heidi Huntley
processor • Jun 29, 2026, 9:59 AM
@Alix M I would give it a try. Maybe add a note in the comments that the customer declined the other approved repair once dealer was able to get in touch with customer.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jun 29, 2026, 11:22 AM
@Michelle A I am going to move this to ready to submit. Please provide the dates work was completed, final WO and the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jun 29, 2026, 11:58 AM
@Alix M DATE IN:9/12/2025 DATE STARTED 9/15/2025 COMPLETED: 9/15/2025 PARTS: WARR03 - 756815704359 - PUSH OPEN CABINET CATCH - QTY:1 - PRICE:12.69 @ANNA F PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jun 29, 2026, 12:08 PM
I have emailed Dan Kussow on this because I now see that it has expired in the system. He will ask why it's such a late submit so I just included all the information in the mail, hoping he will approve it and let us submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jun 29, 2026, 1:09 PM
@Alix M excellent. Please let me know if there is anything else I can provide or help with,.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jul 9, 2026, 2:31 PM
@Michelle A @ANNA F I need the final RO ASAP and the invoice for the latch for Warranty Repair 3. I only have today to claim this.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Michelle Antinoja
dealer or external • Jul 9, 2026, 3:38 PM
@Alix M UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jul 9, 2026, 4:47 PM
I need the invoice as well.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
ANNA FREEMAN
dealer or external • Jul 10, 2026, 10:33 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jul 10, 2026, 10:49 AM
Claim 1001206 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Alix Mongiat
processor • Jul 21, 2026, 11:20 AM
@ANNA F @Matt F This was denied- late submit
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf
Processed summary
12497B
GRE 8220 • Alix • grand-design
Heat 27 • comments 20 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@ANNA F @Matt F This was denied- late submit
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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