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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12476B • GRE 8220.
Alix Mongiat
processor • Aug 29, 2025, 2:52 PM
@Kaitlyn R We need a photo of the door tags for warranty repair 1. Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Sep 4, 2025, 8:45 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Kaitlyn Reinwand
dealer or external • Sep 5, 2025, 1:59 PM
@Alix M UPLOADED (ING?) REQUSTED PHOTOS. I UPLOADED FROM MY PHONE, SO IT MAY BE DELAYED.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Sep 8, 2025, 8:09 AM
PA 894420 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Sep 9, 2025, 1:15 PM
@Kaitlyn R Warranty repair 2: Need photo of the issue
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Kaitlyn Reinwand
dealer or external • Sep 16, 2025, 12:11 PM
@Alix M UPLOADED REQUESTED PHOTOS.,
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Sep 19, 2025, 5:16 PM
Thank you. Added.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Sep 22, 2025, 8:21 AM
@Kaitlyn R Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: approved for 0.4 hour Warranty Repair 3: approved for 0.2 hour Warranty Repair 4: approved for 0.1 hour Warranty Repair 5: approved for 0.1 hour
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • May 5, 2026, 5:02 PM
@Michelle A Has this work been completed? This was approved last fall. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12476B/12476B.pdf
Michelle Antinoja
dealer or external • May 6, 2026, 11:03 AM
@Alix M I see that we have received in the trim piece to install but have not had a tech available for install as of yet. A lot of these stock units are being put on the back burner while we catch up on service work for customers. Its been super busy with the sales over winter going out and those are taking priority currently. Just so you have some insight on these.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • May 6, 2026, 2:44 PM
@Michelle A Thank you! We were asked to go through the approved folder and get updates on ones that have been sitting for a little while. I appreciate the update!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12476B/12476B.pdf
Kaitlyn Reinwand
dealer or external • Jun 4, 2026, 2:39 PM
@Alix M DATE IN: 08/28/2025 DATE STARTED: 8/28/25 DATE COMPLETED: 5/29/26 PARTS USED: WARR03 822011682- TRIM HAVEN LUXE COST: 6.33 QTY: 1 @ANNA F PLEASE UPLOAD INVOICE.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Jun 5, 2026, 11:25 AM
@ANNA F I found the invoice for this.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Jun 8, 2026, 2:21 PM
emailed GD to re-approve as this has expired.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Jun 9, 2026, 8:41 AM
@Michelle A @ANNA F For the freight on Warranty Repair 3 I can only claim 1/3 of what is on the invoice since you only used one piece and not all 3. You will want to update the final work order.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Jun 9, 2026, 8:47 AM
Claim 993618 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12476B/12476B.pdf
ANNA FREEMAN
dealer or external • Jun 9, 2026, 9:12 AM
@Alix M UPDATED AND UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12476B/12476B.pdf
Alix Mongiat
processor • Jun 25, 2026, 9:34 AM
This paid on 6/17/26 on check 657582 for $216.41
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12476B/12476B.pdf
Processed summary
12476B
GRE 8220 • Alix • grand-design
Heat 22 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/17/26 on check 657582 for $216.41
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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