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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12462 • GRE 8220.
Alix Mongiat
processor • Aug 4, 2025, 9:26 PM
@Kaitlyn R I need to know the brand of the faucet for Warranty Repair 1. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Aug 4, 2025, 9:27 PM
Please include vendor tag. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Kaitlyn Reinwand
dealer or external • Aug 6, 2025, 2:20 PM
Alix Mongiat added photos of the bathroom sink. There is no vendor tag or brand on the faucet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Aug 6, 2025, 5:01 PM
PA 885969 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Aug 8, 2025, 10:14 AM
@Kaitlyn R Warranty Repair 1: approved for 0.5 hour Warranty Repair 2: approved for 0.4 hour Warranty Repair 4: approved for 0.5 hour *NO NOTES- emailing GD to see what they want you to do. Warranty Repair 5: approved for 0.2 hour *NO NOTES- emailing GD to see what they want you to do.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Aug 11, 2025, 8:46 AM
@Kaitlyn R From GD: You are our eyes in the field. Warranty Repair 5: If a mattress is failing, you would need to replace as approved. Warranty Repair 4: you would need to adjust the door or change out the handle.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Kaitlyn Reinwand
dealer or external • Sep 19, 2025, 3:10 PM
@Alix M DATE OF COMPLETION: 09/16/2025 PARTS USED: WARR02 - 822057300 - BEARING DRWR GLIDE 18" COST: 5.43 QTY: 2.00 WARR05 - 82201952 - MATTRESS 60X80 QUEEN COST: 154.81 QTY: 1 WARR01- 82200500 - FAUCET LAV PLASTIC COST: 22.84 QTY: 1 WARR04 - 822020979 - REFER DOOR CATCH COST: 3.51 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Bonnie Korte
dealer or external • Sep 19, 2025, 3:44 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Sep 22, 2025, 9:15 AM
Claim 931998 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:28 PM
@Kaitlyn R @Bonnie K @ANNA F Warranty Repair 1: pending part return, When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed. Return to the VCB address: Grand Design RV 5200 Hoffman St Warranty Repair 5: please provide picture of the data tag on the mattress.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Bonnie Korte
dealer or external • Sep 30, 2025, 4:37 PM
@Alix M 9400130109355108155095
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Bonnie Korte
dealer or external • Sep 30, 2025, 5:10 PM
@Alix M the photos that have been requested have been uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Oct 1, 2025, 9:35 AM
Uploaded tracking and photos. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Alix Mongiat
processor • Oct 23, 2025, 9:48 AM
This paid on 10/22/25 on check 625937 for $660.80
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf
Processed summary
12462
GRE 8220 • Alix • unknown
Heat 18 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/22/25 on check 625937 for $660.80
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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