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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12451 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Jul 25, 2025, 10:40 AM
@Alix M I DO NOT HAVE ANY PICTURES FOR THIS WORK ORDER AS WE HAVE NOT LOOKED AT OR DIAGNOSED THIS CUSTOMERS UNIT- THE CUSTOMER SPOKE TO JASON SMITH AT GRAND DESIGN- THE INFORMATION ON THIS WORK ORDER IS ALL OF THE INFORMATION THAT WE HAVE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Jul 25, 2025, 11:53 AM
@Kaitlyn R I need the VIN number. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Jul 25, 2025, 11:56 AM
I need to know the brand of the fireplace as well. Hopefully you can get me that information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Kaitlyn Reinwand
dealer or external • Jul 25, 2025, 12:24 PM
@Alix M WE ARE REACHING OUT TO THE CUSTOMER TO GET THE INFO. NOT SURE IF HE IS AT THE UNIT OR NOT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Kaitlyn Reinwand
dealer or external • Aug 5, 2025, 4:20 PM
@Alix M VIN: 573FS3528RAA18605
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Kaitlyn Reinwand
dealer or external • Aug 5, 2025, 4:21 PM
ADDED REQUESTED PHOTOS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Aug 5, 2025, 5:00 PM
PA 885547 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Aug 6, 2025, 4:49 PM
@Kaitlyn R This was approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Kaitlyn Reinwand
dealer or external • Sep 19, 2025, 1:41 PM
@Alix M DATE OF COMPLETION: 09/15/2025 PARTS USED: 822030105 - FIREPLACE- 26" GREYSTONE COST: 259.21 QTY: 13 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Bonnie Korte
dealer or external • Sep 19, 2025, 1:56 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Sep 22, 2025, 9:02 AM
Claim 931992 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:26 PM
@Kaitlyn R @ANNA F @Bonnie K pending for photo showing cut cord for proof of field destroy.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Oct 7, 2025, 9:25 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Bonnie Korte
dealer or external • Oct 7, 2025, 10:44 AM
@Alix M TECH DID CUT THE CORD BUT FAILED TO GET A PHOTO OF IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Oct 7, 2025, 11:36 AM
@Bonnie K Was this part disposed of too early that you are not able to get the photo now? @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Bonnie Korte
dealer or external • Oct 7, 2025, 11:58 AM
@Alix M YES IT WAS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Oct 7, 2025, 2:23 PM
Added notes.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Alix Mongiat
processor • Oct 16, 2025, 9:44 AM
This paid on 10/15/25 on check 624678 for $482.93
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12451/12451.pdf
Processed summary
12451
GRE 8220 • Alix • grand-design
Heat 22 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/15/25 on check 624678 for $482.93
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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