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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 8 • 1 claims • 32 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12397B • GRE 8220.
Alix Mongiat
processor • Oct 16, 2025, 1:31 PM
@Kaitlyn R Are there any photos of the fireplace? We need photos and tags.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B_1/INVOICE#_25872312.pdf
Alix Mongiat
processor • Oct 16, 2025, 1:36 PM
@Kaitlyn R @Michelle A Are there any photos of the fireplace? We need photos and tags.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 16, 2025, 1:36 PM
PA 904470 is in draft status until we get tags and photos of the fireplace for Job 2.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Michelle Antinoja
dealer or external • Oct 16, 2025, 1:56 PM
@Alix M photo added.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 16, 2025, 2:25 PM
PA 904470 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 17, 2025, 4:21 PM
@Kaitlyn R This was denied by GD stating duplicate of PA 862713. I have emailed them to review again stating this is not a duplicate, that the customer is having the same issues. I will keep you posted.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 17, 2025, 4:22 PM
That would be WO 11966
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 21, 2025, 4:49 PM
@Kaitlyn R The fireplace was approved to be replaced on PA 882563. I am not sure if someone from the dealership called LCI prior or what, but it was approved for 0.7 hours on 9/27/25.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 21, 2025, 4:49 PM
@Kaitlyn R I am still trying to get the fireplace approved, but they keep telling me it was already approved and claimed. Just want to confirm this is the second time the fireplace failed and needs to be replaced, correct?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Kaitlyn Reinwand
dealer or external • Oct 21, 2025, 4:57 PM
@Alix M that is correct... it is the new ones that we had installed on the previous claim that are now failing.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 21, 2025, 5:03 PM
That is what I thought. I have reached out to James Hite again telling him this regarding the fireplace. I will keep you posted. As of right now the R&R of the oven was approved on a previous PA for 0.7 hours.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 22, 2025, 3:59 PM
@Kaitlyn R A new fireplace has been approved, same brand as they cannot authorize another brand. Checking to see if it's part only as there is no labor approved.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 22, 2025, 4:00 PM
@Kaitlyn R The oven was approved to be replaced on PA 882563. I am not sure if someone from the dealership called LCI prior or what, but it was approved for 0.7 hours on 9/27/25.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 22, 2025, 4:00 PM
So, Oven is approved for replacement at 0.7 hours and fireplace is approved to be replaced, just working on labor time.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Oct 23, 2025, 9:34 AM
@Kaitlyn R Fireplace approved at 0.5 hour (requested 0.75)
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 5, 2026, 9:47 AM
@Kaitlyn R Has this work been completed? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/12397B.pdf
ANNA FREEMAN
dealer or external • May 6, 2026, 2:24 PM
@Alix M WORK COMPLETED 05/04/2026, FINAL RO AND INVOICE FOR PARTS AND FRT UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/12397BF.pdf
Michelle Antinoja
dealer or external • May 6, 2026, 3:16 PM
@Alix M DATE IN: 9/19/25 DATE COMPLETED: 5/4/2026 PARTS: JOB#1: 82201360 - RANGE OVEN COMBO 24" CHEF COLLECTION BUILT IN 3 BURNER GAS SS FURRION FGR24D3A1A-SS - QTY: 1 - PRICE: 1860.63 JOB#2: 8220730078 - FIREPLACE 26" GREYSTONE CURVED - QTY: 1 - PRICE: 292.96 INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 7, 2026, 9:16 AM
I have emailed Jim Hite at GD to re-approve, but also ask how to process the oven line as I thought we partially claimed it on the other PA, but I do not see it in their system anymore.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 15, 2026, 9:46 AM
Sent a 3rd follow up email to get this PA re-approved.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 19, 2026, 9:23 AM
PA 950515 was submitted for the oven since we are not getting a response. I referenced the previous PA that it was approved on. Also requested PA 904470 to be re-approved to submit the fireplace.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 22, 2026, 8:50 AM
@Kaitlyn R @Matt F This is all denied - denied, this work and part were not claimed within the allowed 180 days of approval. I cannot approve this.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 22, 2026, 8:51 AM
@Chris B
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Kaitlyn Reinwand
dealer or external • May 22, 2026, 9:51 AM
@Chris B @Matt F @Alix M THIS UNIT IS PERMANENTLY PARKED AT A CAMPGROUND. THE FIREPLACE WAS NOT EVEN RECEIVED UNTIL 10/30/2025. CAMPGROUNDS CLOSE IN WISCONSIN 10/15/2025.. THIS CUSTOMERS CAMPGROUND DID NOT EVEN OPEN FOR ACCESS UNTIL THE END OF APRIL. WE INSTALLED THE PARTS AS SOON AS WE WERE ABLE TO GAIN ACCESS TO THE UNIT.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 22, 2026, 10:15 AM
I will reach out to James Hite.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Kaitlyn Reinwand
dealer or external • May 22, 2026, 11:21 AM
@Alix M @Matt F @Chris B DUSTIN AND I JUST GOT OFF THE PHONE WITH GRAND DESIGN. PRE AUTH: 904470 IS NOW CHANGED TO APPROVED. THEY DID STATE THAT THIS CLAIM HAS TO BE SUBMITTED TODAY.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 22, 2026, 11:32 AM
@Kaitlyn R PA 904470 is only the fireplace. I will submit this for payment but we still need the oven approved on PA 950515, which I have emailed James Hite on.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 22, 2026, 11:45 AM
Claim 990066 has been submitted for payment for the fireplace.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • May 29, 2026, 9:01 AM
@Kaitlyn R I cannot get a response from Grand Design to approve 950515 for the stove. This one is kind of weird because I commented above that it was approved on another PA, but when we claimed that PA we only claimed the parts attempted to fix the issue since the stove was not in yet. I had to create a new PA and reference the old one. But, they are not approving this for me, so we are at a stand still until someone at Grand Design responds.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Jun 2, 2026, 1:51 PM
Claim 992250 has been submitted for payment for the stove.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Jun 11, 2026, 12:44 PM
Claim 990066 paid on 5/27/26 on check 654197 for $456.95
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Alix Mongiat
processor • Jun 11, 2026, 12:46 PM
Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
Processed summary
12397B
GRE 8220 • Alix • grand-design
Heat 38 • comments 32 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 8 • 1 claims • 32 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

12397B
GRE 8220 • Alix • grand-design
Heat 38 • comments 32 • last actor processor
Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 12397B • GRE 8220 • heat 38
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