iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12386B • GRE 8220.
Kaitlyn Reinwand
dealer or external • Aug 25, 2025, 1:09 PM
@Alix M PLEASE REQUEST 2.50 HOURS FOR LINE 4 AND 3 HOURS FOR LINE 5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Aug 25, 2025, 5:30 PM
PA 2413386 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Aug 26, 2025, 8:57 AM
@Kaitlyn R Job 4: do you mean sealing the exterior slide or are you stating the slide seal ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Kaitlyn Reinwand
dealer or external • Aug 26, 2025, 12:46 PM
@Alix M per the technician it is the inside corners of the slide outs where the plastic pieces are the inside.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Aug 26, 2025, 2:34 PM
Added. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Aug 27, 2025, 8:08 AM
@Kaitlyn R Job 4: how is this a 2.50 hour job ? how many slides is he trying to seal ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Kaitlyn Reinwand
dealer or external • Aug 28, 2025, 10:19 AM
@Alix M PER THE TECHNICIAN, HE WILL NEED TO PULL THE INSIDE FASCIA WOOD OFF AND CUT THE RUBBER ON THE BACKSIDE OF THE FASCIA AS WELL AS MOVE THE CARPETING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Aug 28, 2025, 10:52 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Aug 28, 2025, 12:47 PM
@Kaitlyn R Job 4: approved for 2 hours flat rate to repair, if the carpet is saturated wet i will need photos of that when repairing Job 5: approved for 2 hours flat rate to r/r 2 windows 1 hr X 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Kaitlyn Reinwand
dealer or external • Nov 6, 2025, 5:31 PM
@Alix M date of completion: 10/2 parts used: line 5: 822046999- window, stationary 15x24 cost: 32.18 822090387- 40x12 window- stationary cost: 50.39 qty: 1 @Bonnie K please upload invoices and final RO. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 10:23 AM
@Stephanie K WE DID USE THE WINDOW AS STATED BY KAITLYN ABOVE. AND THE FINAL HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Nov 10, 2025, 11:05 AM
@Bonnie K She is asking about the black trim on that invoice, not the window. Please advise if that was used as well. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 11:30 AM
@Alix M THE BLACK TRIM WAS PART OF THE WINDOW
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Nov 10, 2025, 3:48 PM
@Bonnie K On this invoice, they are listed separately. The question is, do you need to claim both as they are separate here and both are not listed on the Final RO. Please let us know if you are claiming both or just the window. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/invoie1.pdf
Alix Mongiat
processor • Nov 10, 2025, 3:49 PM
@Bonnie K @Kaitlyn R I just commented on the invoice. But we need an updated Final RO anyways as the parts are not listed correctly on the final ro that you have uploaded. Please upload one with all the correct parts listed. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Bonnie Korte
dealer or external • Nov 11, 2025, 9:17 AM
@Alix M claim both
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/invoie1.pdf
Bonnie Korte
dealer or external • Nov 11, 2025, 9:21 AM
@Alix M UPDATED THE WORK ORDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Nov 11, 2025, 9:24 AM
Sounds good. Thank you! Sorry for the confusion.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/invoie1.pdf
Alix Mongiat
processor • Nov 11, 2025, 9:27 AM
@Bonnie K I will submit for payment based off the comment. But I do not see the parts listed correctly on the Final RO. It states only 1 window was installed. This will need to be corrected on your end in order for billing to match up.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Nov 11, 2025, 9:31 AM
We can ignore this invoice- the same part is listed on the other invoice in this folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/invoice.pdf
Alix Mongiat
processor • Nov 11, 2025, 9:33 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Alix Mongiat
processor • Nov 20, 2025, 10:01 AM
This paid on 11/11/25 on check 3070019 for $723.01
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386B/12386B.pdf
Processed summary
12386B
GRE 8220 • Alix • forest-river
Heat 30 • comments 22 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 11/11/25 on check 3070019 for $723.01
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops