iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,252
Claim threads with processed comment intelligence attached.
Active last 7d
115
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,978
Claims carrying approval-related conversation signals.
Denial / labor threads
1,478
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12386 • GRE 8220.
Alix Mongiat
processor • Jul 25, 2025, 11:36 AM
@Kaitlyn R This unit is not retail registered. I am submitted it would it being, but FR will request this gets registered.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Jul 25, 2025, 11:42 AM
PA 2379397 was submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Jul 25, 2025, 2:04 PM
@Kaitlyn R @Michelle A Job 1: no visible issues what is the defect? Forest River is not responsible for the amount of rainfall this unit still shows stock unit must be registered to initiate the warranty
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Kaitlyn Reinwand
dealer or external • Jul 28, 2025, 11:59 AM
@Alix M unit is now registered. Job 1- after further discussion with the technician, there is not an item to submit for warranty. concern was explained to the customer to avoid further issues.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Jul 28, 2025, 12:05 PM
Removed Job 1 from the claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:19 AM
@Kaitlyn R @Michelle A Job 2: approved for 1 hour per flat rate Job 3: approved for 1 hour per flat rate
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:26 AM
@Kaitlyn R Please provide more information if you need the 2 hours for each window as the WO doesn't provide enough information to go back and ask for more time other than the flat rate that was approved. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Kaitlyn Reinwand
dealer or external • Oct 9, 2025, 11:12 AM
@Alix M DATE OF COMPLETION: 10/02/2025 PARTS USED: JOB 2: 822046999 WINDOW 15X24 STATIONARY COST: 32.18 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Bonnie Korte
dealer or external • Oct 21, 2025, 11:46 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Oct 21, 2025, 12:58 PM
@Kaitlyn R @Bonnie K Job 3 also was approved for window replacement. Please advise as there is only 1 window claimed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Kaitlyn Reinwand
dealer or external • Oct 21, 2025, 1:54 PM
@Alix M IM WAITING FOR THE MOBILE TECH TO GET BACK TODAY SO I CAN VERIFY WITH HIM
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Oct 22, 2025, 11:02 AM
@Kaitlyn R Did you have any luck on this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Oct 27, 2025, 8:11 AM
@Kaitlyn R @Bonnie K Following up on this. If i need to change the PA, just let me know and I can reach out to FR to get that taken care of.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Kaitlyn Reinwand
dealer or external • Oct 29, 2025, 11:28 AM
@Alix M THE TECHNICIAN DID REPLACE TWO WINDOWS. THE OTHER WINDOW WAS: 822090387 - 40X12 STATIONARY WINDOW COST: 50.39 QTY: 1 @Bonnie K NEED THE INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Bonnie Korte
dealer or external • Oct 29, 2025, 1:41 PM
@Alix M UPLOADED THE INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Oct 31, 2025, 8:56 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Alix Mongiat
processor • Nov 4, 2025, 2:50 PM
This paid on 10/31/25 on check 3063539 for $438.99
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12386/12386.pdf
Processed summary
12386
GRE 8220 • Alix • forest-river
Heat 23 • comments 17 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/31/25 on check 3063539 for $438.99
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops