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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12340 • GRE 8220.
Alix Mongiat
processor • Jul 11, 2025, 4:19 PM
PA 878663 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/Print Claim 938220.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:49 PM
@Kaitlyn R @Michelle A This was approved for 1 hour (requested 2 hours)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:49 PM
Please hold parts for 30 days after claim is filed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Kaitlyn Reinwand
dealer or external • Oct 9, 2025, 11:15 AM
@Alix M DATE OF COMPLETION: 10/07/2025 PARTS USED: 822061433- DOOR ENTRANCE COST: 552.28 QTY: 1 822012121- COMPASS DECAL COST: 3.07 ATY: 1 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Oct 14, 2025, 9:00 AM
Following up on the invoices. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Oct 15, 2025, 12:15 PM
Found invoice on GD website
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Oct 15, 2025, 12:25 PM
Claim 938220 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Bonnie Korte
dealer or external • Oct 21, 2025, 11:47 AM
@Alix M DO I NEED TO FIND THE INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Oct 21, 2025, 1:44 PM
@Bonnie K No, i was able to find this one as it was ordered under the VIN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Oct 23, 2025, 9:44 AM
This paid on 10/22/25 on check 625937 for $1,105.37
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Alix Mongiat
processor • Oct 23, 2025, 9:47 AM
Labor time on final RO is 1.2 hours more than what was approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12340/12340.pdf
Processed summary
12340
GRE 8220 • Alix • grand-design
Heat 13 • comments 11 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
Labor time on final RO is 1.2 hours more than what was approved.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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