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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 81/100
Risk pressure 8 • 1 claims • 29 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12330 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Jul 14, 2025, 1:31 PM
@Alix M PLEASE REQUEST 1.5 HOURS OF LABOR
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:38 PM
@Kaitlyn R When was the original work done?
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:39 PM
@Kaitlyn R 960538 Recalls/Field Campaign - Reflection Recept 23v-788/2023
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:42 PM
Ignore that. Sorry.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 14, 2025, 1:42 PM
NOVEMBER OF 2024
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 14, 2025, 1:42 PM
SOUNDS GOOD!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:43 PM
Yes, sorry- It didn't come up in Grand Designs system for me at first.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:46 PM
PA 878951 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 16, 2025, 9:27 AM
@Kaitlyn R @Michelle A From GD: Warranty Repair 1: Need photo of serial number
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 17, 2025, 4:42 PM
@Alix M added photo of the serial
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 17, 2025, 4:48 PM
Added to claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 22, 2025, 9:15 AM
@Kaitlyn R @Michelle A This was approved for 0.5 hour 420058 Case 6053652 VIN 573FR3126R3348424 LCI will approve up to .2 for labor. This is pre-auth for the R&R of the SOLAR CHARGE CONTROLLER-2023006263 : FSCC60PW2. . Case #6053652 regarding 878951 **PLEASE HOLD ALL PARTS FOR 30 DAYS PAST CLAIM.**
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 22, 2025, 9:44 AM
I have sent Grand Design an email requesting the full 1.5 hours.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 23, 2025, 11:00 AM
They denied the 1.5 hours again so I have sent the letter to Grand Design. Also added letter into this folder. @Chris B @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Chris Balderrama
processor • Jul 23, 2025, 1:25 PM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 28, 2025, 9:14 AM
@Kaitlyn R @Michelle A @Matt F From GD: The approval of .5 hours is all that is allowed for this repair. This has been a standard repair and should not take longer than that. Did the tech have something specific that caused the work to take longer.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 29, 2025, 8:51 AM
Do you have time punches showing diagnostic time vs labor time? Anything that can help me out to get this approved for the right amount of time for you. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Matt Ferkey
dealer or external • Jul 29, 2025, 10:59 AM
@Alix M This unit was here a total of three times for various things, every time the charge controller was a reoccurring problem. We would simply disconnect and reconnect it and it would start working. (3x .2 hr) We thought it was a user issue. Come to find out it occured for us when we were pulling it in for the ABS module. We reset it again (.2) and let it sit outside for the remainder of the daylight. The next morning we found it not charging again. The issue lies with the controller going to sleep and not waking back up when the sun comes up. In addition to the multiple times having to reset the controller, we also have the time going out to the unit or bringing it in the shop. Beyond all of this diagnosis time, we also will need time to R&R the controller with a new unit. .5 seems fair to install, update and program it. to me, 1.5 seems very fair for the time invested.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Jul 29, 2025, 11:09 AM
Added notes. I will keep you posted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Aug 1, 2025, 10:33 AM
@Chris B @Matt F @Heidi H They have still denied the full 1.5 and are keeping it at 0.5 hours. Let me know how you want me to proceed as we have sent the letter along with further information that Matt had sent me, and they are still denying it. Moving to PA's approved for now.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Kaitlyn Reinwand
dealer or external • Sep 9, 2025, 12:16 PM
@Alix M DATE OF COMPLETION: 9/9/25 PARTS USED: 82201062- SOLAR CHARGE MPPT 60A WALL MOUNT COST: 339.60 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES. UPLOADING FINAL WORK ORDER WITH THE RECALL ON IT THAT WE WERE NOTIFIED OF.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Bonnie Korte
dealer or external • Sep 9, 2025, 2:49 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Sep 10, 2025, 9:10 AM
Claim 929145 has been submitted for payment for Warranty Repair 1. New PA needs to be entered for recall line.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Sep 10, 2025, 9:17 AM
PA 895245 has been submitted for approval for the recall line.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Sep 12, 2025, 7:51 AM
This was approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Sep 12, 2025, 7:53 AM
Claim 929812 has been submitted for payment for recall.
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Sep 29, 2025, 8:39 AM
Claim 929145 paid on 9/24/25 on check 622028 for $576.86
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Alix Mongiat
processor • Sep 29, 2025, 8:40 AM
Claim 929812 paid on 9/24/25 on check 622028 for $14
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
iClaims AI
processor • Oct 23, 2026, 11:24 AM
TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12330 Reviewed the original RO, reimbursement letter, all six photos individually, final RO and paid claims 929145/929812. The controller label matches the claimed Furrion component. Display photos show PV 22.4 V, battery 12.4 V and zero indicated PV/battery current. These support the technician's diagnostic concern at those moments; they do not alone prove the reported overnight failure to restart. The final RO records controller replacement, wiring/parameter setup and apparently correct operation. Credit the payments before making a new demand: claim 929145 shows $576.86, including $70 controller labor, and recall claim 929812 shows $14. Combined recorded payment is $590.86 against a $581.48 final RO. This comparison does not establish a positive overall unpaid balance. The earlier letter requests 1 diagnostic hour plus 0.5 repair hour, but the final RO records 0.5 controller hour and 0.5 recall hour; those are different operations. The paid recall allowance was 0.1 hour. Proposed Monday resolution: reconcile payment allocation, any separately documented diagnostic charge and the recall labor difference against the dealer ledger. If diagnostic work remains uncompensated, present its actual test/time record separately and request a written decision on that specific amount. Do not request the already-paid controller and parts again or describe the entire claim as unpaid. Learning: preserve a dated overnight/restart test sequence, component serial number and post-repair charging verification. Align diagnosis, replacement and recall labor as separate lines so a legitimate supplemental request is clear and supported. @Chris B @Matt F
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
Processed summary
12330
GRE 8220 • Alix • unknown
Heat 33 • comments 29 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12330 Reviewed the original RO, reimbursement letter, all six photos individually, final RO and paid claims 929145/929812. The controller labe
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 81/100
Risk pressure 8 • 1 claims • 29 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

12330
GRE 8220 • Alix • unknown
Heat 33 • comments 29 • last actor processor
TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12330 Reviewed the original RO, reimbursement letter, all six photos individually, final RO and paid claims 929145/929812. The controller labe
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 12330 • GRE 8220 • heat 33
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