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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12325 • GRE 8220.
Alix Mongiat
processor • Aug 4, 2025, 9:13 PM
@Kaitlyn R I will need to know how much time you are requesting for Warranty Repair 1. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Alix Mongiat
processor • Aug 4, 2025, 9:15 PM
PA 2390191 is in draft status until I get requested labor time for Warranty Repair 1.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Kaitlyn Reinwand
dealer or external • Aug 5, 2025, 8:53 AM
@Alix M PLEASE REQUEST 2 HOURS OF LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Alix Mongiat
processor • Aug 5, 2025, 9:43 AM
PA 2390191 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Alix Mongiat
processor • Aug 5, 2025, 3:49 PM
@Kaitlyn R Warranty Repair 3: please provide a photo of the vendor data tag (lippert tag no Forest River vin tag) on the interior hinge of the entry door as the vendor installs the shae. 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Kaitlyn Reinwand
dealer or external • Aug 5, 2025, 5:24 PM
@Alix M added photo of the tag for the door
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Alix Mongiat
processor • Aug 6, 2025, 9:50 AM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Alix Mongiat
processor • Aug 6, 2025, 1:52 PM
@Kaitlyn R warranty repair 1: approved for 1.5 hours - Hello, the labor time submitted has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate repair code. kerb warranty repair 3: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12325/12325.pdf
Michelle Antinoja
dealer or external • Dec 4, 2025, 12:27 PM
@Alix M - I don't know why or how the updated notes were missed on WARR02. "I ran the awning out and no part of the fabric it is sagging. I did notice that neither of the arms is completely closed at the top. I measured the distance between the arms on the top and bottom and they are the same. I took the set screws out of the fabric and tried adjusting it but it didn't help. I noticed that the light strip is tight against the tube and it doesn't look like the tube can roll up any tighter. We will have to see what the manufacturer suggests." CMR is questioning about the update on this and I wasn't aware it did not get updated. Do you need me to make a new folder/work order for this?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12325/12325.pdf
Alix Mongiat
processor • Dec 4, 2025, 2:51 PM
@Michelle A Yes, as I did not enter anything on Warranty Repair 2, I cannot add a line to an already approved PA so please create a new WO and upload all photos and information to PA needed. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12325/12325.pdf
Michelle Antinoja
dealer or external • Dec 4, 2025, 3:49 PM
@Alix M eXCELLENT i WILL MAKE A NEW WORK ORDER FOR IT, THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12325/12325.pdf
Michelle Antinoja
dealer or external • Apr 30, 2026, 4:57 PM
@Alix M date in: 7/8/2025 date complete: 4/29/2026 parts: warr01:822033981 - DECAL - 5A-20: FLAGSTAFF TT/FW, DOOR SIDE, SIDE MID SWEEP - SILVER - DECAL #17 - V# FL2343380-17 | PCN 10D-1740/1741/1742/1744, PCN 10C-2440/2439/2441, 2023 MIRCO LITE, SHAMROCK, SUPER LITE, CLASSIC TT/FW - qty:1 - price: 10.36 82203907 - DECAL - 5C-4: FLAGSTAFF TT/FW, DOOR SIDE, SIDE MID SWEEP DIE CUT - DECAL #9 - V# FL2343376-09 | PCN 10D-1740, PCN 10C-2440/2439/2441, 2023 SUPER LITE, CLASSIC TT/FW - qty:1 - price:9.24 82203360 - DECAL - 5C-4: FLAGSTAFF TT/FW, DOOR SIDE, SIDE MID LOWER DIG SWEEP - DECAL #13 - V# FL2343378-13 | PCN 10D-1845 - qty:1 - price: 7.66 822008105 - COMPARTMENT DOOR - PFL: DOUBLE LK742 SLAM LATCH, W/ TOP HINGE, KEYED ALIKE - WHITE W/ BLACK FRAME - 47" X 45 1/2" - V# V000916866 | XN - qty: 1 - price: 586.12 warr03: 82205277 - ENTRANCE DOOR SHADE, PLEATED - BLACK - 11 7/8" X 21 1/2" - qty: 1 @price: 27.03 invoice uploaded
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12325/12325.pdf
Alix Mongiat
processor • Apr 30, 2026, 5:28 PM
PA expired - need to enter new PA
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
Alix Mongiat
processor • May 1, 2026, 9:25 AM
PA 2661155 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
Alix Mongiat
processor • May 1, 2026, 9:26 AM
@Michelle A Please upload the final RO. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
Alix Mongiat
processor • May 1, 2026, 11:27 AM
This has now been approved, just need the final RO uploaded to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
Alix Mongiat
processor • May 5, 2026, 4:58 PM
@Michelle A @Kaitlyn R @ANNA F Please provide the final RO for me to submit for payment. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
ANNA FREEMAN
dealer or external • May 6, 2026, 8:00 AM
@Alix M @Kaitlyn R @Michelle A FINAL RO UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
Alix Mongiat
processor • May 6, 2026, 9:02 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12325/12325.pdf
Alix Mongiat
processor • May 18, 2026, 9:17 AM
This paid on check 3156661 for $1,170.01
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/12325/12325.pdf
Processed summary
12325
GRE 8220 • Alix • forest-river
Heat 26 • comments 20 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3156661 for $1,170.01
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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