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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12299 • GRE 8220.
Alix Mongiat
processor • Aug 6, 2025, 11:13 AM
@Kaitlyn R Are you waiting to claim Job 3? It is listed as internal. If so, I need the tag.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Aug 6, 2025, 11:17 AM
PA 2392256 is in draft status until I get response on question above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Kaitlyn Reinwand
dealer or external • Aug 6, 2025, 11:49 AM
@Alix M the technician did not get a picture of the tag. I was going to have him take a picture of the tag when he goes out to do the quick disconnect for the griddle and submit that line then
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Aug 6, 2025, 1:58 PM
Sounds good. I will submit without that line right now. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Aug 6, 2025, 1:58 PM
PA 2392256 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Aug 6, 2025, 4:45 PM
@Kaitlyn R Job 2: denied - hello, this is respectfully denied as this is something that the dealership should go over during walk through. Respectfully we do not pay for the dealer to explain to the customer how to use components in the unit. Job 4: approved for 0.5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
ANNA FREEMAN
dealer or external • Aug 19, 2025, 1:29 PM
@Alix M @Kaitlyn R , PER FR THE PART WE ARE NEEDING TO REPLACE, QUICK DISCONNECT IS NLA. HOW DOES WARRANTY WANT US TO REMEDY THIS? WHAT ARE WE APPROVED TO ORDER IN REPLACEMENT? SEE FOLLOWING EMAIL FROM FR: Good morning Anna, According to the vendor, the disconnect that you are needing has been discontinued and they do not have an alternative option. They are saying a new griddle would need to be ordered or you may be able to find one aftermarket. I am so sorry about that! Thank you and have a great day, Kellie Faulkner Parts Specialist Rockwood/Flagstaff Towables
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Aug 19, 2025, 3:44 PM
I have sent FR an email and will let you know. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Aug 20, 2025, 9:48 AM
@ANNA F @Kaitlyn R FR has approved full griddle replacement for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Kaitlyn Reinwand
dealer or external • Sep 19, 2025, 12:59 PM
@Alix M DATE OF COMPLETION: 09/16/2025 PARTS USED: LINE 4: 822045744- GRIDDLE- PFL- OUTDOOR COST: 107.25 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Bonnie Korte
dealer or external • Sep 19, 2025, 1:45 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Sep 22, 2025, 8:40 AM
@Kaitlyn R Did you want me to submit Job 3? Above you stated you were going to have the tech get photos of the tag and what not when they were out there, but I don't see any in this folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Sep 23, 2025, 2:23 PM
@Kaitlyn R Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Sep 25, 2025, 9:02 AM
@Kaitlyn R Following up on this again. Do you want me to submit without Job 3? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Sep 26, 2025, 11:23 AM
@ANNA F Following up on this. I am not sure if Kaitlyn is off, but if you want me to submit Job 3 I need the photos that were requested above, photo of the tag.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
ANNA FREEMAN
dealer or external • Sep 26, 2025, 11:48 AM
@Alix M Yes, Kaitlyn was out this week for a few days. I will check with the technician and mobile service advisor to see if we have those pics yet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Sep 26, 2025, 1:30 PM
Sounds good. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Kaitlyn Reinwand
dealer or external • Sep 26, 2025, 4:02 PM
@Alix M We are waiting for the customer to send us pictures of the slide topper
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Sep 30, 2025, 2:54 PM
@Kaitlyn R Any luck on this? Should I submit without Job 3 or would you like us to wait?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Oct 3, 2025, 8:08 AM
Following up on this. Moving to claims returned until we hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Oct 7, 2025, 9:24 AM
@Kaitlyn R @ANNA F Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Kaitlyn Reinwand
dealer or external • Oct 29, 2025, 12:49 PM
@Alix M THE CUSTOMER IS UNABLE TO GET A PHOTO OF THE TAG FOR THE SLIDE TOPPER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Oct 29, 2025, 2:20 PM
I have submitted job 3 for approval, we will see what they say. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Oct 30, 2025, 11:22 AM
@Kaitlyn R They approved Job 3 for 0.6 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Oct 30, 2025, 11:29 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Alix Mongiat
processor • Nov 4, 2025, 2:47 PM
This paid on 10/31/25 on check 3063539 for $312.21
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12299/12299.pdf
Processed summary
12299
GRE 8220 • Alix • forest-river
Heat 28 • comments 26 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/31/25 on check 3063539 for $312.21
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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