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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12273 • GRE 8220.
Alix Mongiat
processor • Jun 30, 2025, 3:44 PM
@Kaitlyn R @Michelle A Please provide correction for Warranty Repair 5, Warranty Repair 7, Labor time for Warranty Repair 6 and Warranty Repair 7
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/Print Claim 952600.pdf
Alix Mongiat
processor • Jul 7, 2025, 5:48 PM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/Print Claim 952600.pdf
Kaitlyn Reinwand
dealer or external • Jul 8, 2025, 10:16 AM
REPAIR 5: R&R FAN REPAIR 6: REQUEST .60 HOURS OF LABOR REPAIR 7: R&R REFER DOOR MAGNET REQUEST .75 HOURS OF LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/Print Claim 952600.pdf
Kaitlyn Reinwand
dealer or external • Jul 8, 2025, 10:17 AM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/Print Claim 952600.pdf
Alix Mongiat
processor • Jul 8, 2025, 11:12 AM
PA 877399 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/Print Claim 952600.pdf
Alix Mongiat
processor • Jul 11, 2025, 10:07 AM
@Kaitlyn R @Michelle A Warranty Repair 5: Need photo of vendor tag from fan
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Kaitlyn Reinwand
dealer or external • Jul 11, 2025, 10:11 AM
@Alix M the customers have the unit again as they are on a two week vacation. I will attempt to see when they will be back and if they will be willing to bring it in for us to get the pictures as they will not be able to get the pictures themselves.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:51 PM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Jul 29, 2025, 8:50 AM
Any luck on this? Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Aug 12, 2025, 10:10 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Kaitlyn Reinwand
dealer or external • Aug 12, 2025, 3:52 PM
@Alix M I JUST VERIFIED WITH MY TECHNICIAN AND THE CUSTOMER- THERE ARE NO TAGS ON THIS FAN- THERE IS NO WAY FOR US TO PROVIDE THE REQUESTED PICTURE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Aug 13, 2025, 10:56 AM
Added notes. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Aug 13, 2025, 2:41 PM
@Kaitlyn R Warranty Repair 7: Vendor asking which door needs the magnet?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Kaitlyn Reinwand
dealer or external • Aug 14, 2025, 11:37 AM
@Alix M THE FREEZER DOOR IS THE DOOR MISSING THE MAGNET
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Aug 14, 2025, 12:37 PM
Added notes. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Aug 15, 2025, 9:25 AM
@Kaitlyn R Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: approved for 0.2 hour Warranty Repair 3: approved for 0.3 hour Warranty Repair 4: denied Warranty Repair 5: approved for 1 hour Warranty Repair 6: approved for 0.4 hour Warranty Repair 7: approved for 1 hour Vendor is authorizing Grand Design to replace part number 640988 Door Sensor Freezer. Warranty Repair 9: approved for 0.1 hour Warranty Repair 10: approved for 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Kaitlyn Reinwand
dealer or external • Nov 18, 2025, 9:35 AM
@Alix M DATE OF COMPLETION: 11/15 PARTS USED: WARR03: 82201147- LIGHT MOTION COST: 10.56 QTY: 1 WARR05: 677917000333- DICOR COST: 6.79 QTY: 2 822010671- FAN COST: 151.72 QTY: 1 WARR07: 82201358- FREEZER DOOR PLASTIC HOUSING COST: 2.74 QTY: 1.00 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Bonnie Korte
dealer or external • Nov 18, 2025, 10:33 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Dec 9, 2025, 2:23 PM
Claim 952600 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Dec 11, 2025, 11:54 AM
@Kaitlyn R @Bonnie K Job 3- Please provide a photo of the defective part off the unit showing vendor stamping or tags
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Jan 9, 2026, 9:23 AM
@Michelle A @Kaitlyn R Following up on this, before Grand Design denies this. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Michelle Antinoja
dealer or external • Jan 9, 2026, 11:57 AM
@Alix M I added the photo of the vendor tag
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Jan 9, 2026, 12:22 PM
Added. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Jan 15, 2026, 9:24 AM
This paid on 1/14/26 on check 635559 for $754.62
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Alix Mongiat
processor • Jan 15, 2026, 9:25 AM
price reduced to GD price on part - dicor self leveling lap sealant.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf
Processed summary
12273
GRE 8220 • Alix • nucamp
Heat 33 • comments 25 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
price reduced to GD price on part - dicor self leveling lap sealant.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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