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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12262 • GRE 8220.
Alix Mongiat
processor • Sep 26, 2025, 3:42 PM
Any luck on this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Sep 26, 2025, 5:13 PM
@Alix M THE CUSTOMER IS NOT BACK AT THE UNIT UNTIL THE 28TH...
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Sep 30, 2025, 9:03 AM
Sounds good. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Oct 31, 2025, 8:33 AM
@Kaitlyn R Anything on this one?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 9:38 AM
@Kaitlyn R Just checking in on this one, have you been able to get any additional information?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2025, 10:26 AM
@Alix M @Stephanie K i just reached out to the customer again, but i have not had luck hearing back or getting the pictures.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2025, 4:01 PM
@Alix M i uploaded a picture of the ac label
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2025, 4:02 PM
@Alix M im not seeing an "information corrected" folder for coleman
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 14, 2025, 4:48 PM
Thank you. I just created one, but there wasn't one because we haven't done one of these yet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 14, 2025, 4:54 PM
I have sent this information off to the vendor. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 14, 2025, 5:21 PM
Kaitlyn Reinwand from the vendor: What was the part number of the freeze sensor replaced please?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 17, 2025, 8:48 AM
pn: 41-0030 mfg part number: 7330A3231
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 17, 2025, 8:58 AM
Sent this to the vendor. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 18, 2025, 8:37 AM
@Kaitlyn R The order for the replacement freeze sensor to put back into stock has been submitted. You have been approved for 0.8 hour labor under INC-143494.   You will send your invoice with a picture of the data tag from the defective unit to:RVPWARRANTYCLAIMS@AIRXCEL.COMPlease be sure to note the serial number and/or INC number in the subject line. Please add the information to this folder once you have it and I will send it on to them. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 18, 2025, 8:53 AM
@Bonnie K CAN YOU UPLOAD THE INVOICE PLEASE?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Bonnie Korte
dealer or external • Nov 18, 2025, 9:52 AM
@Alix M invoice uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 20, 2025, 2:40 PM
@Alix M this should be ready to submit for payment. the label and the invoice are both uploaded.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 20, 2025, 2:41 PM
@Alix M i dont have a ready to submit folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 20, 2025, 2:52 PM
@Kaitlyn R The photo that is in here is of the data tag from the defective part, right? Confirming because we need that before we can submit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Kaitlyn Reinwand
dealer or external • Nov 20, 2025, 2:55 PM
@Alix M From what was explained to me, that is correct.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 20, 2025, 2:56 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 20, 2025, 3:03 PM
I have submitted this for payment. Part price should only be listed as $5.93 on the RO per the invoice provided.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 20, 2025, 3:28 PM
@Kaitlyn R The labor rate with them is only $105/hour. You can request an increase with the following information Only way to increase labor is the link below.Before I can process, you need to contact Corporate because at this time your labor rate is $105.00 with us. Let me know when your approved and I will then process. Click this link, fill out and submit. Then wait for email with approval/denial, thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Nov 20, 2025, 3:29 PM
I forwarded you the email they sent me with the link as I can't add it here for some reason.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Jan 21, 2026, 9:08 AM
I have sent an email to the AP department and am waiting on a response to see where we are with payment for this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf
Alix Mongiat
processor • Jan 21, 2026, 9:18 AM
@Bonnie K Can you confirm if you have received this check? @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Bonnie Korte
dealer or external • Jan 21, 2026, 9:21 AM
@Alix M we did, I didn't think about this one
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Alix Mongiat
processor • Jan 21, 2026, 9:22 AM
@Bonnie K Thank you. I have asked why the part was not paid on this as it appears only the labor was. I will let you know their response.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Bonnie Korte
dealer or external • Jan 21, 2026, 9:24 AM
@Alix M SOUNDS GOOD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:46 AM
done
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Alix Mongiat
processor • Jan 21, 2026, 10:14 AM
@Bonnie K They sent a free of charge part, I assume it was just put back in your stock. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Processed summary
12262
GRE 8220 • Alix • k-z-rv
Heat 40 • comments 36 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Bonnie K They sent a free of charge part, I assume it was just put back in your stock. Thanks!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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