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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12255 • GRE 8220.
Alix Mongiat
processor • Jul 1, 2025, 5:05 PM
@Kaitlyn R @Michelle A We need a correction for Job 1- they will not approve without this and need to know labor time. Job 3 isn't warranty Job 5- need labor time you are requesting.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/Print Claim 924523.pdf
Michelle Antinoja
dealer or external • Jul 2, 2025, 3:16 PM
@Alix M Job#1: tech is requesting 4hrs job#3: has been moved from warranty to external. It was accidentally put in the wrong status. job#5: 1.5 hrs request .
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:29 PM
Thank you! I will enter what you have for Job 1 right now, but I am sure they will come back and need a correction before approving.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:30 PM
@Kaitlyn R @Michelle A This Unit has an open notice:961604 Recalls/Field Campaign - MorRyde Steps 25v-281/2025-232
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:38 PM
PA 876308 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Michelle Antinoja
dealer or external • Jul 2, 2025, 3:53 PM
@Alix M THE CORRECTION IS IN THE NOTES ON THE WORK ORDER. hE IS REQUESTING TO PULL THE FRONT FYLON TO SEE WHAT THE OBSTRUCTION IS THERE AND TAKE CARE OF IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 7, 2025, 3:49 PM
@Kaitlyn R @Michelle A From Grand Design- Job 1: we will need to know what is causing this to protrude as there is nothing there that should be hitting that to create the issue
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Kaitlyn Reinwand
dealer or external • Jul 7, 2025, 4:00 PM
@Alix M WE WILL NOT PROCEED WITH ANY KIND OF DIAGNOSIS/DISCOVERY WITHOUT FIRST HAVING APPROVAL FOR THE LABOR TO COMPLETE SUCH TASK. HAS GRAND DESIGN APPROVED ANY LABOR TO DO SO?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 7, 2025, 5:48 PM
I have added comments ask sent back. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 8, 2025, 2:04 PM
@Kaitlyn R @Michelle A Job 1: approved for 1 hour will give approval to pull front cap will need to see what is causing the protrusion prior to any additional repairs Job 2: approved for 0.2 hour Job 5: approved for 0.3 hour vendor approval For case number 6015274 with VIN ending in SBB02997, Lippert will authorize the replacement of the Titan Leveling Touchpad. The approval will come with 0.3 hour labor and be pending part return and testing. (requested 1.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 8, 2025, 2:07 PM
I am in discussion with Chris on Job 5 as diagnostic time was obviously not added to that approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 8, 2025, 3:08 PM
I have emailed Grand Design requesting the full 1.5 hours for Job 5.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 8, 2025, 4:11 PM
@Kaitlyn R @Matt F Grand Design is asking for a breakdown of the diagnostic time requested for Job 5. @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Chris Balderrama
processor • Jul 8, 2025, 4:13 PM
1.1 hr diag. The rest they can eat.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Matt Ferkey
dealer or external • Jul 8, 2025, 4:55 PM
@Alix M @Chris B 1.5 to run slides out, then let unit sit, run slides in, let sit, hook to truck, let sit, unhook from truck, let sit, contact Grand Design SRT team to bounce ideas to reproduce, ran slides, let sit, ran leveling system, let sit, contacted LCI, witnessed touch pad selecting numbers on its own, created claim with LCI, video chatted with LCI, returned requested call to SRT team to share our findings.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Chris Balderrama
processor • Jul 8, 2025, 5:14 PM
Should be 2.0 at least from that description
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 9, 2025, 8:51 AM
Thank you. I have gone back to GD with this information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Jul 9, 2025, 1:39 PM
@Chris B @Matt F This has now been approved for the full 1.5 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Chris Balderrama
processor • Jul 9, 2025, 1:40 PM
Nice!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 10:16 AM
@Alix M DATE OF COMPLETION: 8/15/25 PARTS USED: JOB 3: 147307- VINYL INSERT- COST: .18 QTY: 9.00 JOB 5: 822019813- EXTERNAL TITAN TOUCH PAD COST: 166.89 QTY: 1 JOB 6: 8220910005- STEP MORRYDE CLIP ON BRACKET RECALL KIT COST: 0.000 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Bonnie Korte
dealer or external • Aug 19, 2025, 10:55 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 20, 2025, 11:43 AM
@Kaitlyn R Confirming I can remove job 1 from the claim as it appears nothing was done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 20, 2025, 11:47 AM
@Kaitlyn R How much time are you requesting for Job 6 (the recall)? It looks like it is 1.5 hours on the final RO, but the flat rate is only 0.4 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 20, 2025, 11:48 AM
PA 889633 is in draft status for Job 6 recall, need labor time requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Kaitlyn Reinwand
dealer or external • Aug 20, 2025, 4:21 PM
@Alix M YOU ARE GOOD TO REMOVE LINE 1.. NOTHING WAS DONE WITH IT. JOB 6 TOOK .46. I AM UNSURE WHY IT SAYS 1.50. I HAVE RECTIFIED THE WORK ORDER. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 20, 2025, 4:52 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 25, 2025, 5:43 PM
PA 889633 was approved for 0.3 hour*Please hold all parts for a minimum of 30 days after the claim is paid* "Administrative Allowance: .1 hrs Labor Time: .2 hrs. R&R Step Bracket" Per Mor/Ryde- We do not need photos, if any get sent we’ll always look at them, but it’s more going to be if they have steps with the brackets they need to replace the brackets using the kits we set up and the hardware we provide with the kit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 26, 2025, 9:43 AM
Claim 924523 has been submitted for payment for jobs 2 and 5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 26, 2025, 9:48 AM
Claim 924530 has been submitted for payment for job 6
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Bonnie Korte
dealer or external • Aug 27, 2025, 10:15 AM
@Alix M I am unable to send the part back. When we were cleaning the cage out that was one of the ones that got tossed by accident.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Aug 27, 2025, 11:11 AM
Added notes, hopefully they will still pay for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Sep 19, 2025, 11:03 AM
Claim 924530 paid on 9/17/25 on check 620913 for $58.04
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Sep 19, 2025, 11:05 AM
Claim 924523 paid on 9/17/25 on check 620913 for $28
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Sep 19, 2025, 11:05 AM
@Kaitlyn R @ANNA F @Bonnie K Due to part not being returned they will not pay for the part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Alix Mongiat
processor • Sep 19, 2025, 11:06 AM
@Kaitlyn R @ANNA F @Bonnie K Due to part not being returned they will not pay for the part or that job.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf
Processed summary
12255
GRE 8220 • Alix • grand-design
Heat 39 • comments 35 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Kaitlyn R @ANNA F @Bonnie K Due to part not being returned they will not pay for the part or that job.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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