iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,786
Claim threads with processed comment intelligence attached.
Active last 7d
195
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,226
Claims carrying approval-related conversation signals.
Denial / labor threads
1,690
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12205 • GRE 8220.
Alix Mongiat
processor • Jul 17, 2025, 1:06 PM
@Kaitlyn R @Michelle A Job 1: are you asking to replace the whole fridge? Will need refer tags. Job 3: what is the cause/correction? Job 5: need cause/correction. Job 6: what is the cause? Job 8: Do you know what caused the scuffs or is it just a fabric issue?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 17, 2025, 1:28 PM
@Alix M JOB 1: YES, REQUESTING TO REPLACE THE REFER. JOB 3: UNSURE OF THE CAUSE AS THE CUSTOMER ADDED AFTER WE HAD LOOKED AT THE OTHER ISSUES. THIS WILL BE DIAGNOSED WHEN IT COMES IN FOR REPAIRS. JOB 5: SAME AS JOB 3 JOB 6: THE STRUT LOCKED UP AND WILL NOT MOVE. IT IS SEIZED. JOB 8: ON THE ORIGINAL WARRANTY CLAIM FOR WHEN THIS UNIT WAS FIRST ARRIVED AT OUR FACILITY THERE WAS A MISSING AWNING COVER ON THE FRONT AWNING. AFTER FURTHER EXAMINATION BY THE CUSTOMER THE SCUFF MARKS WERE FOUND. IT IS THE HARDWARE THAT HAS SCUFFS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 17, 2025, 1:29 PM
@Alix M JOB 1: YES, REQUESTING TO REPLACE THE REFER. I HAVE TEXTED THE CUSTOMER REQUESTING THEY SEND PICTURES OF THE REFER TAG. JOB 3: UNSURE OF THE CAUSE AS THE CUSTOMER ADDED AFTER WE HAD LOOKED AT THE OTHER ISSUES. THIS WILL BE DIAGNOSED WHEN IT COMES IN FOR REPAIRS. JOB 5: SAME AS JOB 3 JOB 6: THE STRUT LOCKED UP AND WILL NOT MOVE. IT IS SEIZED. JOB 8: ON THE ORIGINAL WARRANTY CLAIM FOR WHEN THIS UNIT WAS FIRST ARRIVED AT OUR FACILITY THERE WAS A MISSING AWNING COVER ON THE FRONT AWNING. AFTER FURTHER EXAMINATION BY THE CUSTOMER THE SCUFF MARKS WERE FOUND. IT IS THE HARDWARE THAT HAS SCUFFS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 17, 2025, 2:01 PM
I will need fridge tag before entering as I need to know brand and such. I will wait for that to be added.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 18, 2025, 11:07 AM
@Alix M uploaded requested photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 21, 2025, 10:16 AM
@Kaitlyn R @Michelle A Job 4: requires photos Job 8: Do you have photos of the awning tags? Submitting without these, but they will come back and ask for them. I will need to add Job 3 and 5 after you get diagnosis and correction.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 21, 2025, 10:16 AM
PA 2372918 has been submitted for approva
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 21, 2025, 1:36 PM
@Kaitlyn R @Michelle A Job 4: Please provide pictures as they are required per the flat rate notes. Thank you! Job 8: Please provide pictures as they are required per the flat rate notes. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Jul 22, 2025, 10:03 AM
@Alix M added photos of the awning label as requested. The customer emailed me back and said that he was able to repair the lino himself so we can disregard it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 22, 2025, 10:45 AM
Thank you. Added photos and removed the lino line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 28, 2025, 11:54 AM
@Kaitlyn R @Michelle A Job 1: approved for 1 hour Job 2: approved for 1 hour Authorized to buff and polish this area. Complete countertop should not need to be replaced. Job 6: denied- as complete is authorized on line 6 Job 7: approved for 0.5 hour Job 8: approved for 1.5 hours The requested repair has been authorized by Forest River and the Vendor for 1.50 hr. To replace the AWNING COMPLETE. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Jul 28, 2025, 11:57 AM
Please read approvals**
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Aug 11, 2025, 9:10 AM
@Alix M SORRY FOR THE DELAY ON THIS.. JOB 6 AND JOB 8 ARE TWO DIFFERENT AWNINGS. WE STILL NEED THE APPROVAL FOR JOB 6. JOB 6 IS THE FRONT AWNING AND JOB 8 IS THE REAR AWNING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Aug 11, 2025, 10:23 AM
I have reached out to FR and the vendor. Moving this back to PA pending.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Aug 14, 2025, 12:22 PM
@Kaitlyn R Job 6 was now approved for 0.75 hours to replace the struts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Sep 22, 2025, 4:04 PM
@Alix M DATE OF COMPLETION: 9/22 PARTS USED: LINE 1: 822094353 - REFRIGERATOR- SOP; HOTPOINT, RH HINGE COST: 179.44 QTY: 1 LINE 5: 146881- NOVAFLEX SEALANT COST: 8.12 QTY:1 LINE 6: 848150021212- STRUT, GAS, 124-144 LBS COST: 27.55 QTY: 1 LINE 8: 82202938- REGAL POWER ARMS, W/ HEADS 63" BLACK COST: 544.67 QTY: 1 822065264- AWNING- SOP; LIGHTED POWER AWNING- BLACK COST: 224.25 QTYl 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Bonnie Korte
dealer or external • Sep 23, 2025, 10:00 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Sep 23, 2025, 11:00 AM
@Kaitlyn R Job 5 was never entered as diagnosis needed to be done. Do you have photos for this? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Kaitlyn Reinwand
dealer or external • Sep 23, 2025, 11:06 AM
@Alix M ADDED PHOTO OF JOB 5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Sep 23, 2025, 11:09 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Sep 26, 2025, 11:21 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:12 PM
@Kaitlyn R Job 7: Hello, after further review with Forest River production team, Forest River does not install a cover on the underside of the drain for the exterior shower hookup. At this time it has been approved please note for feature claims, Forest River does not install an underside Cap. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:13 PM
@Kaitlyn R Job 8: Hello, please advise as to why the power arm regal head assemblies were ordered as the complete is on previous part line. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Oct 7, 2025, 9:23 AM
@Kaitlyn R @ANNA F @Bonnie K Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Nov 10, 2025, 9:10 AM
Following up on this. @Kaitlyn R
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 10:58 AM
@Alix M I AM TRYING TO HELP OUT WITH THIS AND NOT UNDERSTANDING WHAT THE CONCERN IS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Nov 10, 2025, 11:01 AM
@Bonnie K There are two parts listed for Job 8- one is the complete awning, one is the power arms. They are asking why power arm regal head assemblies were ordered/replaced when the complete awning was already replaced per the other part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 11:38 AM
@Alix M THE AWNING WAS TWO SEPARATE PARTS. THE AWNING -SOP WAS JUST THE FABRIC AND TUBE WHERE THE OTHER ONE WAS JUST THE ARMS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Nov 10, 2025, 3:46 PM
Added notes. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Nov 20, 2025, 9:50 AM
This paid on 11/11/25 on check 3070019 for $2,099.96
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Nov 20, 2025, 9:53 AM
I have sent FR an email as they denied the struts even though we got approval for them since they are two different awnings.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Nov 20, 2025, 1:07 PM
From FR:   I have created a new claim 2506533 in the amount of $46.57, it has been sent to my manager and if approved I can then process and pay the claim, if you have any questions please let me know.  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Alix Mongiat
processor • Dec 2, 2025, 12:00 PM
2506533 paid on 11/20/25 on check 3072965 for $46.57
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12205/12205 RO.pdf
Processed summary
12205
GRE 8220 • Alix • forest-river
Heat 39 • comments 33 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
2506533 paid on 11/20/25 on check 3072965 for $46.57
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops