iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12201 • GRE 8220.
Alix Mongiat
processor • Jun 18, 2025, 10:43 AM
@Kaitlyn R @Michelle A @ANNA F We need photos for Warranty Repair 1. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jun 18, 2025, 10:45 AM
@Kaitlyn R @Michelle A @ANNA F We need photos for Warranty Repair 1 and they need to include the complete faucet, the tag on the underside of the faucet, riser or hose and the stamped logo on the exterior of the faucet, and photo of the leak. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jun 18, 2025, 10:46 AM
@Kaitlyn R @Michelle A @ANNA F We need photos for Warranty Repair 1 and they need to include the complete faucet, the tag on the underside of the faucet, riser or hose and the stamped logo on the exterior of the faucet, and photo of the leak. Thank you. Job 2- what was done for the recall. We need a correction listed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Kaitlyn Reinwand
dealer or external • Jun 18, 2025, 11:45 AM
@Alix M I UPLOADED THE PHOTOS TO THE FOLDER. THE RECALL WAS COMPLETED TO THE MANU. SPECIFICATION. INSTALLED TWO AMBER LIGHTS ONE ON THE DS AND ONE ON THE ODS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jun 18, 2025, 12:38 PM
Thank you. I would make sure tech writes exactly what they do on the WO's so there is no delays in the future.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jun 18, 2025, 12:43 PM
PA 2338213 has been submitted for approval. @Kaitlyn R Photos are requested for Job 1- loose trim, I have submitted without but they will probably come back and request them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jun 18, 2025, 3:48 PM
@Kaitlyn R @Michelle A @ANNA F From FR: Job 1: photos required
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jun 25, 2025, 8:42 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 7, 2025, 5:45 PM
@Kaitlyn R @Michelle A Following up on this. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 14, 2025, 1:50 PM
Following up on this again. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Kaitlyn Reinwand
dealer or external • Jul 28, 2025, 9:41 AM
@Alix M HAD TO WAIT FOR THE CUSTOMER TO SEND PICTURES. THEY ARE NOW UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 28, 2025, 10:20 AM
Warranty Repair 1: approved for 0.5 hour Job 2: approved for 1 hour Job 1: approved for 0.1 hour (per flat rate)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 28, 2025, 10:21 AM
@Kaitlyn R Warranty Repair 1: approved for 0.5 hour Job 2: approved for 1 hour Job 1: approved for 0.1 hour (per flat rate)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 28, 2025, 10:21 AM
Added photo to claim- FR approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 28, 2025, 11:26 AM
Asked FR to approve the 0.2, will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Kaitlyn Reinwand
dealer or external • Jul 28, 2025, 11:29 AM
@Alix M DATE OF COMPLETION: 06/11/2025 PARTS USED: LINE WARR01: 810127820098 STREAMLINE PULLDOWN RV KITCHEN FAUCET MATTE BLACK PRICE: 127.76 QTY:1 LINE 2: 822004835- RECALL KIT FOR RECALL #24V387 PRICE:0.00 QTY: 1 @Bonnie K PLEASE UPLOAD THE INVOICES PLEASE. FINAL RO IS THE SAME ONE ALREADY UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Bonnie Korte
dealer or external • Jul 28, 2025, 12:36 PM
@Alix M invoices auploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 28, 2025, 3:04 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 29, 2025, 1:24 PM
@Kaitlyn R @Michelle A @Bonnie K Warranty Repair 1: Part Return required. Claim will be processed once part is received. Please attach trking information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Bonnie Korte
dealer or external • Jul 29, 2025, 6:40 PM
 1ZF865489013901658
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Jul 30, 2025, 9:10 AM
Added tracking to claim. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Alix Mongiat
processor • Aug 15, 2025, 9:52 AM
This paid on 8/5/25 on check 3016586 for $307.40
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12201/12201.pdf
Processed summary
12201
GRE 8220 • Alix • forest-river
Heat 32 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/5/25 on check 3016586 for $307.40
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops