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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12197 • GRE 8220.
Alix Mongiat
processor • Jun 17, 2025, 3:27 PM
@Kaitlyn R @Michelle A @ANNA F Warranty Repair 2: what is causing the couch to bend in the center? We need an actual cause for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/williams - 9.jpg
Michelle Antinoja
dealer or external • Jun 18, 2025, 9:47 AM
@Alix M CUSTOMER STATES THAT HIS SON JUST SAT ON IT AND THE COUCH BENT IN THE MIDDLE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/williams - 9.jpg
Alix Mongiat
processor • Jun 18, 2025, 10:55 AM
PA 2337917 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/williams - 9.jpg
Alix Mongiat
processor • Jun 23, 2025, 2:59 PM
@Kaitlyn R @Michelle A @ANNA F Warranty Repair 1: approved for 0.5 hour Warranty Repair 2: Denied- Thank you for sending this in for review. After a close review of this claim, this will be denied due to misuse/damage. If there are any other questions or concerns please let us know. Case#5573639 Thank you, Nikki Gannon Care Center Customer Service Representative W: (574) 537-8900 www.lippert.com
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Kaitlyn Reinwand
dealer or external • Jul 22, 2025, 11:20 AM
@Alix M DATE OF COMPLETION: 07/17/2025 PARTS USED: 822020007- REGULATOR COST: 72.15 QTY:1 @Bonnie K PLEASE UPLOAD INOVICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Alix Mongiat
processor • Jul 22, 2025, 1:01 PM
@Kaitlyn R On the final RO it says a quantity of 0 was used- please correct this if a part was used. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Bonnie Korte
dealer or external • Jul 22, 2025, 2:57 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:22 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:22 PM
@Kaitlyn R Final RO doesn't show you claiming freight. I did add it on the claim - $14.66
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Alix Mongiat
processor • Jul 31, 2025, 9:42 AM
This was paid on 7/23/25 on check 3008768 for $129.03 @ANNA F @Kaitlyn R *Forest River price cost $25.28 35% mark-up 30% state mark-up $44.37
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12197/12197.pdf
Processed summary
12197
GRE 8220 • Alix • unknown
Heat 12 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This was paid on 7/23/25 on check 3008768 for $129.03 @ANNA F @Kaitlyn R *Forest River price cost $25.28 35% mark-up 30% state mark-up $44.37
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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