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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12151 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Jun 3, 2025, 11:30 AM
@Alix M PER @Matt F WE ARE TO PUSH THIS THROUGH WITH NO PICTURES AS NO PICTURES SHOULD BE REQUIRED PER THE FURRION INSPECTION SHEET.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 3, 2025, 11:40 AM
I am entering the PA. Just a heads up- they do ask for model/serial numbers in the PA and the flat rate for this is only 1.5 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 3, 2025, 11:41 AM
PA 868105 has been entered for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Kaitlyn Reinwand
dealer or external • Jun 3, 2025, 11:42 AM
@Alix M THE MODEL AND SERIAL NUMBERS ARE ON THE FURRION INSPECTION SHEET. MODEL: FCR16DCASA-SS SERIAL: 10001219022042200004 THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 3, 2025, 11:43 AM
I missed that! Sorry! Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 6, 2025, 9:26 AM
@Kaitlyn R @Michelle A @ANNA F From GD: Furrion request the sheet to be filled out completely and photo of the s/n and also of the model number
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 3:27 PM
@Alix M THIS UNIT WILL BE HERE EITHER TONIGHT OR TOMORROW. I WILL GET THE PICTURES AT THAT TIME.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Kaitlyn Reinwand
dealer or external • Jun 9, 2025, 1:19 PM
@Alix M UPLOADED PHOTOS OF THE REFER TAG, CUP OF WATER WITH THERM., AND THE REFER SHOWING IT IS SET TO BE COOLING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 9, 2025, 1:41 PM
Uploaded and resubmitted PA. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 10, 2025, 8:31 AM
@Kaitlyn R @Michelle A @ANNA F Furrion-Case #5921734 --We will approve up to 1.10 for labor. This is pre-auth for the R&R of the COMPRESSOR BOARD 2022128891 (10215UQ) OR 2024114237 (15L901BX-3). Please see the photo below to determine which part number is needed.- it's in your file here and it says thread on the information *I can't open the threads that are on the PA, I have sent a request for the part information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 10, 2025, 3:14 PM
I have uploaded the photo into this folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Kaitlyn Reinwand
dealer or external • Jun 17, 2025, 12:56 PM
@Alix M technician installed the new compressor board yesterday. Ran the refer over night and it is still not operating. We moving to request a complete fridge replacement. Please request the originally requested amount of labor for a fridge replacement.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 17, 2025, 2:21 PM
Added notes and resubmitted for approval of R&R fridge.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Kaitlyn Reinwand
dealer or external • Jun 17, 2025, 3:19 PM
@Alix M THANK YOU! THIS IS A VERY TIME SENSITIVE ONE. IF YOU COULD PUT SOME PRESSURE ON GRAND DESIGN TO REVIEW THIS QUICKLY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 17, 2025, 3:32 PM
I have also emailed Grand Design to get this approved quickly. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 18, 2025, 3:38 PM
@Kaitlyn R @Michelle A @ANNA F This has been approved for a new refrigerator and 1.5 hours of labor time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Michelle Antinoja
dealer or external • Jun 23, 2025, 10:11 AM
@Alix M UNIT COMPLETED 6/20 PARTS USED: 822016060 - REFRIGERATOR COMPRESSOR DRIVER BOARD ONLY F/ FCR16DCASA-SS / FCR20DCAFA-SV ( FURRION FCR16DCASA-060 ) QTY:1 COST:258.70 PRICE:336.31 FCR16DCASA-SS - FURRION 16 CU.FT. 12V REFER. RESID. STYLE QTY:1 COST:1956.14 PRICE: 2542.98 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 27, 2025, 4:19 PM
@Kaitlyn R @Michelle A Refer line was now approved for 2 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jun 30, 2025, 8:37 AM
Claim 909070 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jul 9, 2025, 9:18 AM
@Kaitlyn R @Michelle A @Bonnie K From GD:***pending for long white serial tag for the refer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Kaitlyn Reinwand
dealer or external • Jul 9, 2025, 10:38 AM
Alix Mongiat uploaded photos of the serial number
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jul 9, 2025, 10:41 AM
Added photo to claim. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jul 16, 2025, 1:08 PM
This paid on 7/16/25 on check 611904 for $3,180.27
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Jul 24, 2025, 9:45 AM
Claim # 915409 has been submitted for the missed handling of $38.81 and shipping of $9.95
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Alix Mongiat
processor • Aug 7, 2025, 11:29 AM
This paid on 8/6/25 on check 614743 for $48.76
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
Processed summary
12151
GRE 8220 • Alix • grand-design
Heat 25 • comments 25 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/6/25 on check 614743 for $48.76
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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