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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12148B • GRE 8220.
Alix Mongiat
processor • Jun 3, 2025, 4:50 PM
@Kaitlyn R @Michelle A @ANNA F How much time are you requesting for diag and repair? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jun 3, 2025, 4:53 PM
PA 2321042 is in draft status until I get confirmation on time being requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Kaitlyn Reinwand
dealer or external • Jun 3, 2025, 5:06 PM
@Alix M MY BAD. PLEASE REQUEST 2 HOURS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jun 4, 2025, 8:33 AM
PA 2321042 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jun 4, 2025, 10:23 AM
@Kaitlyn R @Michelle A @ANNA F This has been approved for 1.25 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Michelle Antinoja
dealer or external • Jun 12, 2025, 2:51 PM
@Alix M COMPLETED 6/12 PART: 822025802 - Lippert Replacement Through-Frame Slide-Out 18:1 Tuson Motor without Actuator #1-065-041-012 QTY: 1 COST: 655.18 PRICE: 851.73 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Bonnie Korte
dealer or external • Jun 13, 2025, 8:24 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jun 13, 2025, 8:53 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jun 16, 2025, 3:54 PM
@Kaitlyn R @Michelle A @ANNA F @Bonnie K Part Return required. Claim will be processed once part is received. Please attach trking information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Bonnie Korte
dealer or external • Jun 16, 2025, 6:37 PM
@Alix M 1Z03RW629025819267
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:37 AM
Added to claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Michelle Antinoja
dealer or external • Jun 23, 2025, 9:46 AM
@Alix M LABOR COMPLETED. 6/12 822025802 - Lippert Replacement Through-Frame Slide-Out 18:1 Tuson Motor without Actuator #1-065-041-012 QTY:1 cOST: 655.18 PRICE:851.73 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B/KARNATZ.pdf
Michelle Antinoja
dealer or external • Jun 23, 2025, 1:30 PM
@Alix M LABOR COMPLETED. 6/12 no parts neede.d
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B/KARNATZ.pdf
Michelle Antinoja
dealer or external • Jun 23, 2025, 1:34 PM
@Alix M there was two under this customer. One was 12148b and the other was 12148c. The c work order is in submitted for payment and I could not find b in drop box so I added it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B/KARNATZ.pdf
Alix Mongiat
processor • Jun 23, 2025, 2:31 PM
@Michelle A This is already in claims submitted as well. I will move this folder into the other one. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B/KARNATZ.pdf
Michelle Antinoja
dealer or external • Jun 23, 2025, 2:48 PM
@Alix M THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B/KARNATZ.pdf
Alix Mongiat
processor • Jun 23, 2025, 3:18 PM
This is 12148C and you put it in a 12148B folder. I am renaming this folder and moving it to the correct folder that you already have.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B/KARNATZ.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:12 PM
This paid on 6/23/25 on check 2994227 for $786.12
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jul 15, 2025, 1:23 PM
2367154 has been submitted for the freight charge
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:51 PM
This paid on 7/15/25 on check 3004486 for $34.07 @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12148B/12148B.pdf
Processed summary
12148B
GRE 8220 • Alix • forest-river
Heat 22 • comments 20 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/15/25 on check 3004486 for $34.07 @Stephanie K
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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