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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12116B • GRE 8220.
Alix Mongiat
processor • Jun 9, 2025, 8:05 AM
@Kaitlyn R @ANNA F @Michelle A Confirming we are not requesting a replacement microwave for Warranty Repair 5- says note with manufacturer, but also says we will have to order a new microwave. Please advise. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/Claim sheet.pdf
Alix Mongiat
processor • Jun 9, 2025, 8:06 AM
PA 2326176 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/Claim sheet.pdf
Alix Mongiat
processor • Jun 10, 2025, 8:23 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Kaitlyn Reinwand
dealer or external • Jun 10, 2025, 9:29 AM
@Alix M WE WOULD JUST LIKE IT NOTED PLEASE. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jun 10, 2025, 12:50 PM
@Kaitlyn R @Michelle A @ANNA F Photos are required for Warranty Repair 11.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jun 10, 2025, 12:51 PM
PA 2326176 has been submitted for approval. I will add the photos for Warranty Repair 11 when FR asks for them if the dealership uploads some.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jun 10, 2025, 2:48 PM
@Kaitlyn R @Michelle A @ANNA F As expected, FR needs photos. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Kaitlyn Reinwand
dealer or external • Jun 11, 2025, 10:17 AM
@Alix M MY TECHNICIAN IS GOING TO WORK ON GETTING PICTURES FOR YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Michelle Antinoja
dealer or external • Jun 19, 2025, 8:59 AM
@Alix M PHOTOS ADDED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:18 AM
Added and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jun 19, 2025, 2:47 PM
@Michelle A @Kaitlyn R Warranty Repair 1: approved for 0.1 hour Warranty Repair 2: approved for 0.2 hour Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: approved for 0.4 hour Warranty Repair 5: noted Warranty Repair 6: approved for 0.2 hour Warranty Repair 7: approved for 0.2 hour Warranty Repair 8: approved for 0.1 hour Warranty Repair 9: approved for 0.2 hour Warranty Repair 10: approved for 0.2 hour Warranty Repair 11: approved for 0.6 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Kaitlyn Reinwand
dealer or external • Jun 19, 2025, 4:23 PM
@Alix M DATE OF COMPLETION: 06/03/2025 PARTS USED: WARR03- 149100- NOVAFLEX SEALANT ANTIQUE WHITE COST: 10.01 QTY: 1 WARR 11- 891991000533- ETERNABOND WHITE COST: 1.86 QTY: 6.00 @Bonnie K PLEASE UPLOADE INVOICES. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Kaitlyn Reinwand
dealer or external • Jun 19, 2025, 4:24 PM
@Alix M FINAL WORK ORDER IS THE SAME AS THE ONE ALREADY UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Bonnie Korte
dealer or external • Jun 21, 2025, 1:40 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jun 23, 2025, 3:15 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:10 PM
This paid on 6/23/25 on check 2994227 for $399.17
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12116B/12116B.pdf
Processed summary
12116B
GRE 8220 • Alix • forest-river
Heat 20 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/23/25 on check 2994227 for $399.17
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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