iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12105B • GRE 8220.
Alix Mongiat
processor • Jun 10, 2025, 12:28 PM
@Kaitlyn R @Michelle A @ANNA F Warranty Repair 1: Is there a tag on the shade headrail for this? I need to know manufacturer and they need a photo of the vendor tag.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Jun 10, 2025, 12:31 PM
PA 870127 is in draft status until I get a vendor tag for warranty repair 1.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Kaitlyn Reinwand
dealer or external • Jun 10, 2025, 1:05 PM
@Alix M WE UPLOADED PICTURES OF THE ONLY TAGS THAT WE COULD FIND.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Jun 10, 2025, 2:28 PM
Okay, we will see what they say. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Jun 10, 2025, 2:28 PM
PA 870127 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Jun 11, 2025, 11:46 AM
@Kaitlyn R @Michelle A @ANNA F Warranty Repair 1: approved for 0.2 hour Please hold parts for 30 days after claim is filed Other two lines have been noted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Michelle Antinoja
dealer or external • Dec 17, 2025, 12:37 PM
@Alix M WORK STARTED: 6/2/2025 WORK COMPLETED: 12/4 pARTS: WARR01: 82203157 - SHADE 52 X 31 BLACK MANUAL ROLLER SHADE W/HEADER RAIL - QTY: 1 - PRICE 92.37 @Bonnie K PLEASE UPLOAD THE INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:48 AM
@Bonnie K I found the invoice in GD's system. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:49 AM
@Michelle A GD will ask why the repairs took 6 months. Can you provide insight so I can add a note on there and hopefully they won't come back and ask questions. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 18, 2025, 8:50 AM
I need to email GD to open back up as it has timed out in the system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Michelle Antinoja
dealer or external • Dec 18, 2025, 9:51 AM
@Alix M it took so long because the customer was using the unit and did not bring it back until now when they were done for the season.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 18, 2025, 10:04 AM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 18, 2025, 10:07 AM
I have emailed Cassi at Grand Design to re-approve so we can submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 19, 2025, 9:02 AM
Sent a follow up email as I have not heard anything.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Dec 22, 2025, 9:27 AM
Claim 955442 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Alix Mongiat
processor • Jan 15, 2026, 9:22 AM
This paid on 1/14/25 on check 635559 for $161.76
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12105B/12105B RO.pdf
Processed summary
12105B
GRE 8220 • Alix • grand-design
Heat 22 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/14/25 on check 635559 for $161.76
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops