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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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670 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
18
Claims waiting on photos, docs, or dealer replies.
OEM blocked
84
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
26
Dealer responded, but processor-side next move is still open.
Ready to close
544
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
18
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
84
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
26
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
544
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 75/100
Risk pressure 1,613 • 583 claims • 5,622 comments
Closeout 56 • dealer response 100 • OEM friction 97 • processor 86
Escalation 90 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 17 • dealer wait 0 • OEM wait 1.2 • escalation 1.2
273 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 65/100
Risk pressure 1,272 • 416 claims • 3,596 comments
Closeout 35 • dealer response 85 • OEM friction 82 • processor 98
Escalation 72 • quality 35 • tone/compliance 38 • mismatch 100
Per 100 claims: ready 26.2 • dealer wait 3.4 • OEM wait 8.4 • escalation 4.6
138 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 1,038 • 494 claims • 1,076 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 99
Escalation 99 • quality 35 • tone/compliance 97 • mismatch 100
Per 100 claims: ready 50.8 • dealer wait 0 • OEM wait 0.2 • escalation 0
7 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. LIN 1025 · 69/100
Risk pressure 380 • 107 claims • 908 comments
Closeout 35 • dealer response 96 • OEM friction 64 • processor 100
Escalation 85 • quality 35 • tone/compliance 53 • mismatch 100
Per 100 claims: ready 46.7 • dealer wait 0.9 • OEM wait 16.8 • escalation 2.8
1 compliance-risk claim(s) need review.
 5. MYRV 12024 · 69/100
Risk pressure 312 • 165 claims • 1,356 comments
Closeout 45 • dealer response 92 • OEM friction 70 • processor 89
Escalation 59 • quality 35 • tone/compliance 91 • mismatch 100
Per 100 claims: ready 21.2 • dealer wait 1.8 • OEM wait 13.9 • escalation 5.5
8 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,039
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
38
Comment threads already signaling elevated conflict or pressure.
Ready to close
544
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12095B2 • GRE 8220.
No matching raw comments found
This claim is not currently showing linked Dropbox comment rows in the live database.

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 75/100
Risk pressure 1,613 • 583 claims • 5,622 comments
Closeout 56 • dealer response 100 • OEM friction 97 • processor 86
Escalation 90 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 17 • dealer wait 0 • OEM wait 1.2 • escalation 1.2
273 dealer-tone flag claim(s), mostly coaching/audit candidates.
 2. GRE 8220 · 65/100
Risk pressure 1,272 • 416 claims • 3,596 comments
Closeout 35 • dealer response 85 • OEM friction 82 • processor 98
Escalation 72 • quality 35 • tone/compliance 38 • mismatch 100
Per 100 claims: ready 26.2 • dealer wait 3.4 • OEM wait 8.4 • escalation 4.6
138 dealer-tone flag claim(s), mostly coaching/audit candidates.
 3. BARV600 · 80/100
Risk pressure 1,038 • 494 claims • 1,076 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 99
Escalation 99 • quality 35 • tone/compliance 97 • mismatch 100
Per 100 claims: ready 50.8 • dealer wait 0 • OEM wait 0.2 • escalation 0
7 dealer-tone flag claim(s), mostly coaching/audit candidates.
 4. LIN 1025 · 69/100
Risk pressure 380 • 107 claims • 908 comments
Closeout 35 • dealer response 96 • OEM friction 64 • processor 100
Escalation 85 • quality 35 • tone/compliance 53 • mismatch 100
Per 100 claims: ready 46.7 • dealer wait 0.9 • OEM wait 16.8 • escalation 2.8
1 compliance-risk claim(s) need review.
 5. MYRV 12024 · 69/100
Risk pressure 312 • 165 claims • 1,356 comments
Closeout 45 • dealer response 92 • OEM friction 70 • processor 89
Escalation 59 • quality 35 • tone/compliance 91 • mismatch 100
Per 100 claims: ready 21.2 • dealer wait 1.8 • OEM wait 13.9 • escalation 5.5
8 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
18
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
84
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
26
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
544
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • blocker Waiting on OEM
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim
EST2926
TRI 1202 • Ashlee • keystone
Heat 58 • comments 58 • blocker Unknown blocker
@Cole P @Tessa C I NEED PART NUMBERS AND PRICES FOR SLIDE TOPPER W/HARDWARE, AND A REEFER VENT PLEASE
Open claim
13754
GRE 8220 • Alix • forest-river
Heat 45 • comments 38 • blocker Unknown blocker
This has been submitted for payment.
Open claim
13769B
GRE 8220 • Alix • forest-river
Heat 43 • comments 37 • blocker Unknown blocker
Following up again.
Open claim
72923-1
MYRV 12024 • Stephanie • prime-time
Heat 42 • comments 32 • blocker Unknown blocker
Submitted for payment
Open claim
13446
GRE 8220 • Alix • grand-design
Heat 41 • comments 35 • blocker Waiting on dealer
@Matt F @Destinee M @Dustin L Here is another we are still waiting on invoices for, not only parts but the sublet invoice as well.
Open claim

Escalation risk

12773
GRE 8220 • Alix • grand-design
Heat 153 • last author processor • blocker Ready to close
TESTING AND LEARNING — GRE 8220 Greeneway RV — RO 12773 / PA 900409 / VIN 573FR3820R9925547. Monday Grand Design meeting review. Greeneway has a documented repair case, but this is now a residual reconciliation, not a w
Open claim
12328B
GRE 8220 • Alix • forest-river
Heat 86 • last author processor • blocker Ready to close
This paid on check 3208640 for $439.82
Open claim
12864
GRE 8220 • Alix • forest-river
Heat 74 • last author processor • blocker Waiting on OEM
Moving back to PA approved for wall bowing line.
Open claim
12470
GRE 8220 • Alix • grand-design
Heat 67 • last author processor • blocker Ready to close
TESTING AND LEARNING — GRE 8220 Greeneway RV — RO 12470 / PA 887096, replaced by PA 937516 / VIN 573TT372XS8838403. Monday Grand Design meeting review. Greeneway has a substantial documented investment in a slide defect
Open claim
72837-1
MYRV 12024 • Stephanie • prime-time
Heat 67 • last author processor • blocker Ready to close
Claim 2822045 paid $121.69 10/6/2026 check 3238132 for additional freight
Open claim
13347
GRE 8220 • Alix • grand-design
Heat 63 • last author processor • blocker Unknown blocker
And $14 on check 657582
Open claim

Waiting on dealer

13446
GRE 8220 • Alix • grand-design
Heat 41 • comments 35 • last actor processor
@Matt F @Destinee M @Dustin L Here is another we are still waiting on invoices for, not only parts but the sublet invoice as well.
Open claim
73165-1
MYRV 12024 • Stephanie • newmar
Heat 38 • comments 32 • last actor processor
Hey Jeannette. Just checking in on this one again. Have the parts all been received now? @Sarah C @Jeff M
Open claim
73380
MYRV 12024 • Stephanie • rpod
Heat 17 • comments 11 • last actor processor
@Rhianna S @Jeannette B Can you please send me the invoice for the TV?
Open claim
13937
GRE 8220 • Alix • forest-river
Heat 15 • comments 9 • last actor processor
@Destinee M @Dustin L We need photos of the cord cut on the fireplace for this to pay.
Open claim
72853-1
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • last actor processor
Hey! Just checking in on this one. Was the customer able to get scheduled?
Open claim

Waiting on OEM

14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • last actor processor
@Destinee M Job 30 was approved for 0.2 hour to touch up. Job 34: approved for $150 - taxes not covered under warranty.
Open claim
13517
GRE 8220 • Alix • grand-design
Heat 39 • comments 29 • last actor processor
---TIME SENSITIVE--- GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads. Needed: the customer-signed corrected final RO and outside-supplier i
Open claim
13477B
GRE 8220 • Alix • grand-design
Heat 17 • comments 15 • last actor processor
---TIME SENSITIVE--- GRE 8220 | RO 13477B | PA 949192. Reviewed both RO versions, all 10 photos individually and the full sidebar threads. Recover the dealer-work portion: the August 24 clarification says jobs 1-3 are
Open claim
13851B
GRE 8220 • Alix • forest-river
Heat 15 • comments 13 • last actor processor
@Dustin L @Destinee M Warranty Repair 1: approved for 0.1 hour flat rate Warranty Repair 2: approved for 0.5 hour Warranty Repair 3: approved for 0.8 hour Warranty Repair 4: approved for 0.6 hour Warranty Repair 5: appr
Open claim
27849
TRI 1202 • Ashlee • k-z-rv
Heat 13 • comments 13 • last actor processor
---TESTING/LEARNING--- @Chris B @Tricia H - KZ: $437.50 requested; $0 approved (out of warranty). - Oct 26: Stephanie asked the customer about extended warranty; no response is recorded here. - Next: confirm the plan/c
Open claim

Waiting on processor

73271
MYRV 12024 • Stephanie • nexus
Heat 30 • comments 20 • last actor dealer_or_external
I just sent it to everyone this time. Lets see if I get a response with my name attached
Open claim
27852
TRI 1202 • Ashlee • forest-river
Heat 9 • comments 7 • last actor dealer_or_external
@Tessa C Approved to order a skylight for line 1
Open claim
73964-1
MYRV 12024 • Stephanie • coachmen
Heat 8 • comments 6 • last actor dealer_or_external
@Stephanie K Uploaded pictures. The only tags he was able to find were the size of the blinds
Open claim
27864
TRI 1202 • Ashlee • k-z-rv
Heat 4 • comments 4 • last actor dealer_or_external
@Tessa C @Cole P Approved to order the following: Line 1 : docking station box Line 2: pass side top decal photos on claim and in folder of parts needed
Open claim
27866
TRI 1202 • Ashlee • unknown
Heat 4 • comments 4 • last actor dealer_or_external
@Cole P @Tessa C PLEASE ORDER FABRIC, SHE APPROVED
Open claim

Ready to close

27500
TRI 1202 • Ashlee • k-z-rv
Heat 26 • comments 24 • last actor processor
paid $238.18 check #857270
Open claim
27663
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • last actor processor
paid $175.66 10/27 check #3248937
Open claim
13494
GRE 8220 • Alix • keystone
Heat 20 • comments 16 • last actor processor
This paid on check 1622023 for $35 (due to no part return)
Open claim
27516
TRI 1202 • Ashlee • k-z-rv
Heat 18 • comments 18 • last actor processor
paid $147.17 check #858639
Open claim
27576
TRI 1202 • Ashlee • forest-river
Heat 18 • comments 18 • last actor processor
paid $2346.54 10/27 check #3248937
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 8 • processor-blocked 20 • ready-to-close 350
Hottest claim: 26937 • TRI 1202 • heat 44
Alix
Dealer-blocked 15 • OEM-blocked 53 • processor-blocked 2 • ready-to-close 159
Hottest claim: 12773 • GRE 8220 • heat 153
Stephanie
Dealer-blocked 3 • OEM-blocked 23 • processor-blocked 4 • ready-to-close 35
Hottest claim: 72837-1 • MYRV 12024 • heat 67
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