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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12059B • GRE 8220.
Alix Mongiat
processor • Jun 2, 2025, 9:17 AM
@Kaitlyn R @Michelle A @ANNA F Job 3- is this from manufacturer? Job 4- where did the water come from that caused the water damage? Is there a leak somewhere? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Kaitlyn Reinwand
dealer or external • Jun 3, 2025, 11:35 AM
@Alix M THE CHIP ON THE TABLE HAPPENED WHEN THE CLEANERS REMOVED THE MANU. POSTERS FROM THE TABLE. THE WATER DAMAGE IN THE COMPARTMENT IS FROM A PREVIOUS WATER LEAK IN THE BEDROOM THAT WAS DONE UNDER WARRANTY BACK IN NOVEMBER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jun 3, 2025, 12:04 PM
PA 868128 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jun 5, 2025, 8:25 AM
@Kaitlyn R @Michelle A @ANNA F From GD: Job 2- If you are requesting to have 6 slam latches replaced then we need pictures of ALL 6 and of the ALL the compartment door stickers that go with them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 3:26 PM
@Alix M THIS UNIT WILL BE BACK HERE EITHER TONIGHT OR TOMORROW. I WILL GET MORE PICTURES AT THAT TIME.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Kaitlyn Reinwand
dealer or external • Jun 9, 2025, 1:18 PM
@Alix M I JUST UPLOADED PICTURES OF THE COMPARTMENT DOORS. THEY ARE ALL SEPERATED BY THE DOOR TAGS. THE FIRST PICTURE OF A COMPARTMENT IS THE PHOTO OF THE DOOR CLOSED. THE FINAL PICTURE FOR EACH COMPARTMENT IS THE DOOR TAG. I HOPE THAT MAKES SENSE.. I TRIED TO MAKE IT ORGANIZED FOR YOU HAHA
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jun 10, 2025, 12:56 PM
Thank you! Added photos and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Kaitlyn Reinwand
dealer or external • Jun 16, 2025, 2:29 PM
@Alix M IS THERE ANY UPDATE ON THIS?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jun 16, 2025, 2:37 PM
Kaitlyn Reinwand the PA states “pending vendor response” so I am hoping later today or tomorrow
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:35 AM
I have sent GD an email to get an update as this has been pending vendor response for over 2 business days.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jun 17, 2025, 12:53 PM
@Kaitlyn R @Michelle A Job 2: This was approved "We have reviewed your request and information provided and Lippert will authorize six new slam latches and 1.8 hours of labor." Job 3: approved for 0.2 hours Job 4: approved for 2.5 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Michelle Antinoja
dealer or external • Jan 13, 2026, 2:21 PM
@Alix M DATE STARTED:05/16/2025 DATE IN: 10/9/2025 COMPLETED: 10/9/2025 PART: #2- 82200201 - SLAM LOCK STRIKE PLATE - QTY:6 - PRICE:1.81 8220103 - DOOR BAGGAGE SLAM LATCH BACK PLATE - QTY: 6 - PRICE: 2.41 561307 - DOOR BAGGAGE SLAM LATCH ONLY GLOBAL LOCKING BLACK - QTY:6 - PRICE:68.07 #3: 822083410 - TABLE TOP ONLY 26 X 38 CHAMPAGNE PEWTER - QTY:1 - PRICE:267.72 #4: 82202290 - MDF 1/2 X 49 X 97 CHAMPAGNE PEWTER G2S PANEL - QTY:1 - PRICE:106.04 822052294 - STILE 18MM X 2 X 9 FT SQ CHAMPAGNE PEWTER LC - QTY:1 - PRICE:12.40 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Bonnie Korte
dealer or external • Jan 13, 2026, 2:29 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Alix Mongiat
processor • Jan 13, 2026, 2:56 PM
This has timed out in Grand Designs system, I have emailed them to re-approve.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf
Alix Mongiat
processor • Jan 15, 2026, 9:04 AM
@Michelle A @Kaitlyn R Can you upload the final RO, please? I need to get this entered today or it will expire in GD's system again.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf
Alix Mongiat
processor • Jan 15, 2026, 9:13 AM
Claim 959930 is in draft status until we get the final RO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf
Michelle Antinoja
dealer or external • Jan 15, 2026, 10:02 AM
@Alix M i HAVE UPLOADED THE FINAL. sORRY ABOUT THAT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf
Alix Mongiat
processor • Jan 15, 2026, 10:32 AM
Claim 959930 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf
Alix Mongiat
processor • Jan 26, 2026, 1:09 PM
This paid on 1/21/26 on check 636560 for $2,231.25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf
Processed summary
12059B
GRE 8220 • Alix • grand-design
Heat 25 • comments 19 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/21/26 on check 636560 for $2,231.25
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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