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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12054 • GRE 8220.
Alix Mongiat
processor • Jul 8, 2025, 3:34 PM
PA 877566 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 10, 2025, 3:01 PM
@Kaitlyn R @Michelle A This was approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Kaitlyn Reinwand
dealer or external • Jul 10, 2025, 3:20 PM
@Alix M DATE OF COMPLETION: 06/04/2025 PARTS USED: 822093414- STEP TREAD ANGLE BRACKET QTY: 1.00 PRICE: 7.38 822061989 - SCREW 8X 3/4 RD WASHER QUAD TYPE 17 BLACK QTY: 9 PRICE: .07 @Bonnie K PLEASE UPLOAD INVOICES. FINAL RO IS THE SAME AS ALREADY UPLOADED RO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Bonnie Korte
dealer or external • Jul 11, 2025, 9:53 AM
@Alix M invoices uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 11, 2025, 10:17 AM
@Bonnie K Please review the invoices you uploaded. They are both for the step tread, I need to know which one to use but also still need invoice for the screws. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Bonnie Korte
dealer or external • Jul 11, 2025, 11:55 AM
@Alix M SORRY ABOUT THAT I THOUGHT I GRAB THE SCREWS INVOICE. THE CORRECT ONE IS IN THERE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 11, 2025, 4:39 PM
@Bonnie K I still only see the same two invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 14, 2025, 4:13 PM
@Bonnie K We still need the invoice for the screws- I tagged you in one last week as it looked like you just uploaded to the wrong folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Bonnie Korte
dealer or external • Jul 14, 2025, 5:26 PM
@Alix M OK I DID UPLOAD ANOTHER ONE ALSO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 15, 2025, 9:13 AM
@Bonnie K Which bracket invoice is the correct one?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Bonnie Korte
dealer or external • Jul 15, 2025, 12:33 PM
@Alix M USE THE SECOND ONE THAT UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 15, 2025, 2:27 PM
Claim 912825 has been submitted for payment
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 29, 2025, 1:47 PM
This paid on 7/23/2025 on check 612763 for $106.29 *I am submitted a new claim for the handling fees on the invoices - $0.92 total
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Jul 29, 2025, 1:51 PM
Claim 916827 has been submitted for payment for the handling fees of $0.92 total
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Aug 15, 2025, 10:11 AM
@Kaitlyn R @Bonnie K From GD: I have reviewed your original claim and it appears that not all recall parts have been claimed. You have only claimed 1 bracket and 9 screws. This unit requires 2 brackets and 18 screws to be claimed. Please claim the other bracket and other 9 screws on this claim. We will also need another invoice for these parts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 1:13 PM
@Bonnie K please upload the invoices that alix is requesting.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Kaitlyn Reinwand
dealer or external • Aug 21, 2025, 5:21 PM
@Bonnie K Alix still needs an invoice so we can get this all processed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Bonnie Korte
dealer or external • Aug 21, 2025, 5:22 PM
@Kaitlyn R I did up load a new one
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Kaitlyn Reinwand
dealer or external • Aug 21, 2025, 5:26 PM
@Alix M bonnie has uploaded the requested bill. moving to claims corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Kaitlyn Reinwand
dealer or external • Aug 21, 2025, 5:28 PM
@Alix M nevermind, cant move it to claims corrected.. the only option i have is crossroads.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Aug 22, 2025, 8:44 AM
Moving to claims corrected. I have to wait to see how GD wants me to add the additional parts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Aug 22, 2025, 11:33 AM
Added parts and additional shipping/handling.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Alix Mongiat
processor • Sep 3, 2025, 1:41 PM
Claim 916827 paid on 8/27/25 on check 617958 for $13.40
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12054/12054.pdf
Processed summary
12054
GRE 8220 • Alix • grand-design
Heat 29 • comments 23 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 916827 paid on 8/27/25 on check 617958 for $13.40
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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