iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12050 • GRE 8220.
Michelle Antinoja
dealer or external • May 19, 2025, 10:19 AM
@Alix M ON JOB 1 WE ARE LOOKING FOR ADVISEMENT ON HOW TO PROCEED. tHAT IS WHY THERE IS NO LABOR REQUEST.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 19, 2025, 10:34 AM
PA 864043 has been submitted for approval for jobs 1-3. Job 4 is external.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 20, 2025, 1:37 PM
@Michelle A @Kaitlyn R From GD: Job 1: Please supply video of the issue.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Michelle Antinoja
dealer or external • May 20, 2025, 1:39 PM
@Alix M WHAT WOULD THEY LIKE A VIDEO OF? JUST THE MOLD ON THE FLOOR?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 20, 2025, 1:54 PM
Yes, let's start there, and maybe a video of the soft spot as something is standing/walking on it. They didn't say specifically.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Michelle Antinoja
dealer or external • May 21, 2025, 1:59 PM
Uploaded video of mold in flooring and that it is soft. moving to infor corrected.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 21, 2025, 2:11 PM
Added video to claim and resubmitted for approval. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 23, 2025, 11:18 AM
@Michelle A @Kaitlyn R @ANNA F From Grand Design: It looks like the board needs replacement.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Kaitlyn Reinwand
dealer or external • May 23, 2025, 12:04 PM
THAT IS WHAT WE THOUGHT... THAT BEING SAID, PLEASE REQUEST: 15 HOURS OF LABOR. R&R TOILET AND REBUILD TOILET DRAIN UPON REINSTALLING, R&I BATHROOM CABINETRY, R&I VINYL FLOORING, R&I DOOR JAM, R&R FLOORING WOOD, RESEAL AROUND SHOWER UPON COMPLETION, INSTALL MISC. BATTEN TRIM TO HIDE SEAMS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Kaitlyn Reinwand
dealer or external • May 23, 2025, 12:05 PM
@Alix M @ANNA F @Michelle A
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 27, 2025, 10:34 AM
Added notes, updated labor and time and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • May 27, 2025, 12:45 PM
@Kaitlyn R @Michelle A @ANNA F Job 1: approved for 15 hours Job 2: approved for 0.5 hour Job 3: denied
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Michelle Antinoja
dealer or external • Jun 27, 2025, 1:41 PM
@Alix M completed 6/27 Parts: 711217019111 - 4" X 180' BOTTOM BOARD -UNDERBELLY TAPE qty:24 cost:.24 price:.36 135922 - COUPLING qty:1 cost:5.99 price:9.09 028985341208 - WASTE BALL SEAL KIT - qty:1 cost:12.80 price:16.91 822052313 - TRIM JAMB 1.177 X 3 7/16 X 8 FT CHAMPAGNE PEWTER FW1234 MDF - qty:6 cost:18.45 price:23.99 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Bonnie Korte
dealer or external • Jun 28, 2025, 10:01 AM
@Alix M invoices uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • Jun 30, 2025, 8:32 AM
Claim 909067 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Alix Mongiat
processor • Jul 14, 2025, 4:41 PM
This paid on 7/9/25 on check 611057 for $2,479.56
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12050/GRAVEL.pdf
Processed summary
12050
GRE 8220 • Alix • grand-design
Heat 16 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/9/25 on check 611057 for $2,479.56
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops