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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12040B • GRE 8220.
Kaitlyn Reinwand
dealer or external • Aug 25, 2025, 1:19 PM
@Alix M PLEASE REQUEST: LINE 4: REQUEST 2 HOURS LINE 5: REQUEST 1.40 HOURS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Aug 25, 2025, 5:19 PM
PREAUTH8834 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Aug 25, 2025, 6:17 PM
PREAUTH8834 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Aug 25, 2025, 6:17 PM
PREAUTH8880 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 3, 2025, 10:53 AM
@Kaitlyn R Job 4: approved for 0.5 hour- labor only/shade was sent to customer. Job 5: denied; Excluded from Limited Warranty: Routine maintenance including without limitation, caulking, re-caulking and waxing of the body of the recreational vehicle, tightening screws, brake squeak/lock-up/adjustment, latches, locks, combustion systems, changing fuses, or lightbulbs, maintaining the air conditioning and heating systems.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Kaitlyn Reinwand
dealer or external • Sep 3, 2025, 2:51 PM
@Alix M DATE OF COMPLETION: 8/21 NO PARTS USED ON THIS WORK ORDER AS THE MANU SENT THE PART TO THE CMR. FINAL RO IS THE RO ALREADY UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 3, 2025, 4:38 PM
CLAIM11634 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Bonnie Korte
dealer or external • Sep 10, 2025, 10:55 AM
@Alix M This claim should have included the service call fee. Crossroads is paying for the fee.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 10, 2025, 12:37 PM
@Kaitlyn R @Bonnie K I will email them to see how to process this as it appears this was already approved for payment. Please make sure that is relayed to me prior to Pre-Auth in the future otherwise I do not know to add it since manufactureres typically don't pay this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 10, 2025, 12:41 PM
Sorry, I do see that stated in the first line now. I overlooked that as I just read the warranty lines and labor times provided in the comments.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 10, 2025, 2:04 PM
@Kaitlyn R @Bonnie K They are asking who gave approval at Crossroads to pay the service fee.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Bonnie Korte
dealer or external • Sep 10, 2025, 2:06 PM
@Alix M we are getting ahold of the customer for that since she is the one who got the authorization
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Bonnie Korte
dealer or external • Sep 10, 2025, 2:10 PM
@Alix M So the customer spoke with Victoria Timm who authorized the service call to be paid by them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 10, 2025, 2:31 PM
Thank you! I will get this entered.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Bonnie Korte
dealer or external • Sep 10, 2025, 2:32 PM
@Alix M Your welcome
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 10, 2025, 2:36 PM
PREAUTH15895 has been submitted for approval for service fee of $165
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 17, 2025, 11:26 AM
This has been approved- submitting for payment now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 17, 2025, 11:26 AM
CLAIM17024 has been submitted for payment for the service call fee of $165
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:05 PM
This paid on check 1558653 for $165
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:06 PM
CLAIM17024 paid on check 1558653 for $165
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Alix Mongiat
processor • Sep 30, 2025, 4:07 PM
CLAIM 11634 paid on check 1555817 for $70
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12040B/12040B.pdf
Processed summary
12040B
GRE 8220 • Alix • nucamp
Heat 21 • comments 21 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
CLAIM 11634 paid on check 1555817 for $70
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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