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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12036 • GRE 8220.
Alix Mongiat
processor • Aug 7, 2025, 10:12 AM
@Kaitlyn R Do you have any photos for Warranty Repair 3? I need brand information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 7, 2025, 10:13 AM
Photos are required for this- REQUIRED: PHOTO OF THE COMPLETE FAUCET, PHOTO OF THE COMPLETE VENDOR TAG, AND PHOTO CLEARLY SHOWING THE DEFECT, *U.S. DEALERS-POSSIBLE PART RETURN, HOLD PART. **ALL DEALERS- HOLD PART FOR 30 DAYS FROM THE CLAIM PAID DATE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 7, 2025, 10:14 AM
PA 886066 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
ANNA FREEMAN
dealer or external • Aug 9, 2025, 7:50 AM
@Alix M @Kaitlyn R Photos uploaded of warranty repair 3.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 11, 2025, 11:54 AM
PA 886066 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 11, 2025, 5:03 PM
@Kaitlyn R Warranty repair 1: approved for 0.2 hour Warranty repair 2: approved for 0.2 hour Warranty repair 3: approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Kaitlyn Reinwand
dealer or external • Aug 12, 2025, 11:17 AM
@Alix M DATE OF COMPLETION: 07/30/2025 PARTS USED: LINE: WARR03 019079636577 - FAUCET 4"2 HANDLE WITH QUCK CONN COST: 28.03 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES FINAL RO IS THE ONE ALREADY UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 15, 2025, 9:28 AM
@Bonnie K We are just waiting on the invoice for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Bonnie Korte
dealer or external • Aug 16, 2025, 10:10 AM
@Alix M invoices uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 18, 2025, 9:10 AM
Claim 921989 has been submitted for payment. *labor times on the RO do not reflect what was approved by Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Bonnie Korte
dealer or external • Aug 25, 2025, 4:24 PM
@Alix M 9400130109355097817387 $4.35 TO SHIP PART BACK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Aug 27, 2025, 11:36 AM
Added to claim. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Oct 2, 2025, 8:51 AM
@Bonnie K @Kaitlyn R @ANNA F INCORRECT FACUET RECEIVED - PLEASE RETURN THE CORRECT FAUCET
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Bonnie Korte
dealer or external • Oct 6, 2025, 12:19 PM
@Alix M we returned the faucet that was in the unit not sure what else you want me to do
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Oct 6, 2025, 12:48 PM
Added notes.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Alix Mongiat
processor • Oct 23, 2025, 9:38 AM
This paid on 10/22/25 on check 625937 for $168.25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12036/12036.pdf
Processed summary
12036
GRE 8220 • Alix • grand-design
Heat 18 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 10/22/25 on check 625937 for $168.25
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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